Ogilvie Subaru

Not assuming responsibility for errors in service My 2015 Subaru Impreza has less than 15,000 kms. It’s had a host of problems. Incorrect messages appearing on my dashboard, key getting stuck in the c My 2015 Subaru Impreza has less than 15,000 kms. It’s had a host of problems. Incorrect messages appearing on my dashboard, key getting stuck in the car, the gear shift box light bulb stopped working. They insisted there was no problem. Subaru headquarters need to examine the work ethics at this dealership . More

From charging extra for service and marking the tires wrong Went for an A service and almost got charged double for just a simple oil change. Had to explain that the price was wrong multiple times. Also after Went for an A service and almost got charged double for just a simple oil change. Had to explain that the price was wrong multiple times. Also after putting on winters this year I noticed that they marked them wrong according to the proper rotation making the tire. Needless to say will never go back here for service. More

3 years of leasing I leased my Impreza here back in 2015. The salesperson was Eric Champagne, who I believe no longer works here anymore. He was really good. Sincere, I leased my Impreza here back in 2015. The salesperson was Eric Champagne, who I believe no longer works here anymore. He was really good. Sincere, at least. Because of Eric, I've always had a good impression on Ogilvie. And for the past three years, I came back regularly for services and all the service people are OK too. It's till the end of my lease recently that things are not working out well. I'm tired of telling the details. To summarize, ALL of their SALESPEOPLE and SALES MANAGERS now only care about whether you buy or finance or lease a car with them. Once the deal is sealed, don't expect any further response from them. They don't care. The financial manager, Meedo, is really helpful. He was actually the financial person that signed my lease 3 years ago. Good to still have him to close the deal. Not coming back again even though I really like Subaru cars. More

Wonderful Experience!! There was no pressure. Felt very comfortable!! Nan and her team were great in getting me the best price in a friendly and efficient manner. She made s There was no pressure. Felt very comfortable!! Nan and her team were great in getting me the best price in a friendly and efficient manner. She made sure I got a good sense for the vehicle during the test drive and made sure all the features I was looking for matched the vehicle I got. Highly recommend Nan to deal with in addition to Ogilvie Subaru!! More

Mischarged. Bought a car from them. They double charged my card by mistake. They did not resolve the issue on there end. I went through MasterCard and they resolv Bought a car from them. They double charged my card by mistake. They did not resolve the issue on there end. I went through MasterCard and they resolved. Either way Suburu Ogilvie wasted my time. More

Ogilvie Subaru does not stand by its service Before buying a Subaru, ask yourself how long you want to keep it. It is worth googling problems such as check engine light and flashing cruise contro Before buying a Subaru, ask yourself how long you want to keep it. It is worth googling problems such as check engine light and flashing cruise control light. Catalytic converters, including expensive PZEV ones seem to be a common problem. These are not warrantied as long in Canada as in the US. My legacy was reliable the first 80,000 kms of ownership. Since then I have spent many $ thousands including more than a grand two weeks ago at Ogilvie Subaru. After leaving dealer, I noticed a gas smell. I drove it once on the weekend and the gas smell became stronger. Popped the hood and noticed gas spraying out from one of the fuel lines near fuel injectors and spark plugs. Since the spark plugs and wires were replaced I'm guessing a fuel line got knocked loose or damaged. Ogilvie Subaru wants to charge me more for towing the car and fixing a problem they probably created, albeit inadvertently. More

Great car leasing experience with Sales Rep Michael Kolanjia I recently leased a new Crosstrek from Ogilvie Subaru; the Sales Rep Michael Kolanjian was excellent. In addition to expediting the delivery of the v I recently leased a new Crosstrek from Ogilvie Subaru; the Sales Rep Michael Kolanjian was excellent. In addition to expediting the delivery of the vehicle I needed as quickly as possible, he quickly and courteously arranged licensing and insurance for me. He has already followed up to make sure all is satisfactory. I would highly recommend. More

They scratch your car washing it I am writing again to inform you of my complete dis-satisfaction with a simple oil change I got last Friday. The oil change was performed no problem I am writing again to inform you of my complete dis-satisfaction with a simple oil change I got last Friday. The oil change was performed no problem but I asked as can be seen in the below email that I wanted no car wash and no hinges greased as last time grease was dripping for weeks and I got many swirl marks on my paint (micro scratches in the clear coat). Once again the same thing happened and my paint is absolutely COVERED in swirls!!! I take great pride in my car and the condition of the paint My car has less than 10,000 km and the clear coat is covered in these swirl marks from washing a car at the dealership with a dirty brush. I am now going to lodge a formal complaint with Subaru Canada. I find it completely inacceptable that simple instructions were not followed and completely improper washing techniques are used! More

Excellent after sales service Extremely cold winter weather was playing havoc with my remote starter. Brought my car in to have it checked. Dealership replaced original battery wit Extremely cold winter weather was playing havoc with my remote starter. Brought my car in to have it checked. Dealership replaced original battery with new battery with much more Cold Cranking Amps - FOR FREE. Please note that I have had my car for almost 3 years now. I have always received excellent service but the was way beyond expectations. More

Amazing Experience I have been looking to purchase a car for 6 months. I've been to several used and new car dealerships looking for something in my budget. Ogilvie S I have been looking to purchase a car for 6 months. I've been to several used and new car dealerships looking for something in my budget. Ogilvie Subaru employees Patrick Landriault and Emilie Menard (financial services manager) were absolutely amazing to work with. From the get go they have been very easy to reach by email and phone. I've never had two people work so hard to find me what I needed while respecting what I was comfortable spending. I am a proud owner of a 2012 Subaru Impreza. I very much so recommend this place, they have been phenomenal. More