Ogilvie Subaru

Our salesperson (Nick Duval) was very enthusiastic, utilized a great evaluation of wants and desires, and was not hurried, explained all the vehicle featured. I got a real sense of his honesty and that utilized a great evaluation of wants and desires, and was not hurried, explained all the vehicle featured. I got a real sense of his honesty and that we were valued clientele. We believe we made the correct choice on both the car and salesperson. Do not hesitate to ask for Nick……Thanks More

Love my new Impreza but awful dealing with finance to close the deal. Sales was very helpful but the high pressure tactics to upsell to their care packages…even after I declined the emails , finance con close the deal. Sales was very helpful but the high pressure tactics to upsell to their care packages…even after I declined the emails , finance continued with their latest offer after “consulting with the manager”. This went on for 2 days after I signed the deal. Not interested in adding $6000 to the price of my car thank you. Will let Subarus reliability speak for itself. Will go to Kingston next time and you should too. More

My purchase of a used vehicle from this dealership was a very good experience. However, dealing with service has been extreme frustrating. This is my second visit with an appointment for seasonal tire swi very good experience. However, dealing with service has been extreme frustrating. This is my second visit with an appointment for seasonal tire switch. First time they had not even taken my car into the service bay after 2 hours. They rescheduled me to today but I’m 90 minutes in and wondering what I’ll come out with. They claim that the winter tires belonging to my Forester were on Crosstrek rims???? They are putting the tires on Forester rims to put onto my car -how kind…. More

I’ve been trying to resolve a recall issue with this dealership since March 2026. I stood in the “new” Sales Manager’s (SeanByron) office; he shook my hand and told me he would resolve this by the next dealership since March 2026. I stood in the “new” Sales Manager’s (SeanByron) office; he shook my hand and told me he would resolve this by the next day. Weeks later it still remains unresolved and my emails to him go unanswered. More

Great service all around from Sam, Fawaz and the managers Zack and Fadhi. They were all fast to address any of my questions and concerns. The finance process with Fawaz was effective and very professionnal. Zack and Fadhi. They were all fast to address any of my questions and concerns. The finance process with Fawaz was effective and very professionnal. Very pleased with this dealership. And I love my Forester! More

I am really disappointed with the service centre for my wife’s vehicle. We have a disabled daughter, and reason we picked Subaru outback was for the trunk size for all of her needs - including collapsible wife’s vehicle. We have a disabled daughter, and reason we picked Subaru outback was for the trunk size for all of her needs - including collapsible wheelchair. We expressed our displeasure multiple times, and was assured would be better the next time she needed to come in once part was available. Her trunk malfunctioned and was brought in, and seemed to be ok for a bit. It then malfunctioned again, and we have been back (and forth) 5+ times, and being over an hour away from the dealership, and waiting countless hours in the waiting room often, for the car not to even be brought in for 7 hours!!! xxx!! Why have her there for 10am, if its not going to been seen till 5pm!!. I’ll stop it here for now, as there is lots more to the whole story (for even another malfunction), but let’s just say I wouldn’t buy a Subaru anymore nor go to this dealership or service centre for more than an oil change…. And even that, I would question doing!! More

Their service department has been unable to diagnose and repair the BSD and RCTA system after having the car for a total of 4 days. After latest attempt and keeping the car fo 2 days the RAB has stopped wor repair the BSD and RCTA system after having the car for a total of 4 days. After latest attempt and keeping the car fo 2 days the RAB has stopped working. They are now going to replace the wiring harness in the hopes of a fix and I have to wait until they can order one. More

Called many times, left messages for service manager to call me back regarding a shock absorber that had to be replaced in USA after only 14 months so had to be a manufacturer defect (only 11K km... They d call me back regarding a shock absorber that had to be replaced in USA after only 14 months so had to be a manufacturer defect (only 11K km... They don't return calls, Subaru Canada says it's up to dealer to get a refund for me, but they don't return calls. I was promised great support and service when I bought the Forester, well that has not been the case yet. I still hold out hope, but I don't think I will ever buy a vehicle from them in the future. What a huge difference from my past dealership (not Subaru). Its too bad, I like the Forester. More

My initial contact was a sales manager: Giulia who was quite knowledgeable and helpful. Max took it from there and worked with me until we found the ideal car for me. Notwithstanding difficulty pinning do quite knowledgeable and helpful. Max took it from there and worked with me until we found the ideal car for me. Notwithstanding difficulty pinning down a business manager to finalize the deal, when I pushed the one assigned to me who sounded overburdened, he past my file to Jose who called me within minutes of receiving my file and squeezed me in for a meeting within hours. Jose professionally finalized the deal. Overall a good experience. Reasonable stock in a tough market and prices in line with the market. More

On the surface these guys seem great to deal with honest and seemingly willing to do what’s right for the customer, but ultimately was the exact opposite. Let me get this straight, before in December I spe and seemingly willing to do what’s right for the customer, but ultimately was the exact opposite. Let me get this straight, before in December I speak to Jay and agree on an offer for a Crosstrek for 800$ off a 24995$ used vehicle manual transmission, and been in a accident. I agree come in, drive it and we talk about trade ins, you low ball me on me car by an insane margin, and before signing Julia the manager tells me you there was a mistake on the car and can’t offer me the agreed price and have to stick with the regular cost. Seriously, unprofessional so I walk, and we talk on going for weeks after I’m asking for any negotiation you refuse to adjust price. You settle on offering more for a trade in and removing 0.5% on the interests to 9%… After all the smoke you blew about how you couldn’t budge on the price and wasting all my tome, you lower the cost to 22176$? Every time you guys told me this was the best offer, after a few days you’d make me a bit of an adjustment and I wondered why you wasted time instead of being reasonable instead of pretending you guys were being fair. Just to ultimately offer the vehicle at a price 3x lower then the deal you pretended you couldn’t afford to honour with me ? Beware of these guys.. That’s crazy… More