Ogilvie Subaru

Pick up car service from Marcel was fast and friendly from Marcel. Thanks for the pick up and drop off. Car service was also done quickly and well. from Marcel. Thanks for the pick up and drop off. Car service was also done quickly and well. More

I lost a car key. Ogilvie parts department claimed that a replacement blank key would cost $523 and customizing it would cost about another $200. They told me that for Ogilvie parts department claimed that a replacement blank key would cost $523 and customizing it would cost about another $200. They told me that for security, I would not be able to get the key from anywhere but a Subaru dealer. They lied. Blank keys are available for $70 from Amazon. Customizing takes 10 minutes. There are many independent locksmiths who can do this for much less than $700. I am very annoyed that Ogilvie Subaru lied to me and tried to cheat me. I am also angry that they claimed that Subaru cars have a level of security that the do not have. More

had a great experience saw the vechicle on their web site on a sunday .left a message inquiring if still available on monday the manager called me to say it was . got an appointment the next day .jeremy was on a sunday .left a message inquiring if still available on monday the manager called me to say it was . got an appointment the next day .jeremy was very helpful had a test drive bought the car .after sale service was great the car was cleaned top to bottom full tank of gas summer tires put on.took an extended warrenty offer from mohamed very happy .no pressure to buy the car and the service sold it. More

I had a great experience with Nic. He is a professional, knowledgeable, respectful and details oriented agent. He did more than expected to assist with my needs and family priorities. He is a professional, knowledgeable, respectful and details oriented agent. He did more than expected to assist with my needs and family priorities. I did not end up purchasing a vehicle as my priorities shifted, but even with the change, Nic was able to provide other useful alternatives. If I decide to buy a car, I would like to deal with Nic. More

Had a miserable experience trying to buy from them, and I would recommend anyone who buys from them think very carefully: - got the kms wrong by almost 21,000 km between advertisement and car. - applie would recommend anyone who buys from them think very carefully: - got the kms wrong by almost 21,000 km between advertisement and car. - applied a coating that I said I was likely to get but didn't commit to it. Was also told it was too late to cancel at one point even though I was given no time to do so. - didn't feel the charges were fully explained, especially the security package charge, that was already pre-baked into the agreement. These cars have the etchings for the security package already applied. - fees jumped between estimates, and it would have been nice to not have to keep comparing the previous agreement to the current one to see what changed and why. -fees appeared in one document that didn't exist in the other. - felt guilted over things that they claimed they did on the car and implied that I would likely be charged for it later. - I don't know I've ever had someone ask me so many times if I'm feeling buyer's remorse/cold feet when I just felt shaken by the experience, and didn't feel comfortable going ahead with the purchase. While Subaru is an amazing car make, I, as the customer, cannot be made to feel that way. Very poor tactics and sales approach. More

Where to start, my crosstrek was towed in on Dec 29th completely dead. On Dec 30th they called to get information about what happened, information that was already provided during my call with them. Dec completely dead. On Dec 30th they called to get information about what happened, information that was already provided during my call with them. Dec 29. Dec31, no call and no update on status. I only have one vehicle so this is somewhat urgent. Jan 2nd I tried calling for 2 hours no one answered any calls, I left a message. This is normal for them, they never answer the phone in service and if you leave a message you'll likely get no call back, and if you do its hours later. I finally talked to someone after 2.5 hours of calling. The attitude of the service person was shocking, he immediately said no one will be able to look at it until maybe Monday. They haven't even assessed whats wrong, it could be something very simple. I like the vehicle, but with this kind of service I will never purchase another Subaru again. This is not the first occurrence of this kind of service. Now I need to rent a car, not the service I'm used to getting from any other dealer. More

They change pricing after promising you one price. Finance manager Fawaz Talla is a bully and disrespectful. Finance manager Fawaz Talla is a bully and disrespectful. More

I’ve had a great experience at Ogilvie Subaru’s service department, and wish to express my gratitude to the Service Manager, Sean Byron, and his foreman, the skillful and dedicated Kevin for their great wo department, and wish to express my gratitude to the Service Manager, Sean Byron, and his foreman, the skillful and dedicated Kevin for their great work. They went through all procedural steps to fix the awful squeak of my 2022 Forester driver seat, and didn’t give up on me until the problem was solved…even when I was ready to give it all up. They diagnosed it during warranty, and continued, despite being short-staffed at times, until they found the faulty parts that were causing the problem. It this kind of determination, good will and decency that makes a dealership gain a five-star reputation. Thank you, Sean and Kevin, Ogilvie Subaru is lucky to have employees like you. More