Ogilvie Subaru

Called many times, left messages for service manager to call me back regarding a shock absorber that had to be replaced in USA after only 14 months so had to be a manufacturer defect (only 11K km... They d call me back regarding a shock absorber that had to be replaced in USA after only 14 months so had to be a manufacturer defect (only 11K km... They don't return calls, Subaru Canada says it's up to dealer to get a refund for me, but they don't return calls. I was promised great support and service when I bought the Forester, well that has not been the case yet. I still hold out hope, but I don't think I will ever buy a vehicle from them in the future. What a huge difference from my past dealership (not Subaru). Its too bad, I like the Forester. More

My initial contact was a sales manager: Giulia who was quite knowledgeable and helpful. Max took it from there and worked with me until we found the ideal car for me. Notwithstanding difficulty pinning do quite knowledgeable and helpful. Max took it from there and worked with me until we found the ideal car for me. Notwithstanding difficulty pinning down a business manager to finalize the deal, when I pushed the one assigned to me who sounded overburdened, he past my file to Jose who called me within minutes of receiving my file and squeezed me in for a meeting within hours. Jose professionally finalized the deal. Overall a good experience. Reasonable stock in a tough market and prices in line with the market. More

On the surface these guys seem great to deal with honest and seemingly willing to do what’s right for the customer, but ultimately was the exact opposite. Let me get this straight, before in December I spe and seemingly willing to do what’s right for the customer, but ultimately was the exact opposite. Let me get this straight, before in December I speak to Jay and agree on an offer for a Crosstrek for 800$ off a 24995$ used vehicle manual transmission, and been in a accident. I agree come in, drive it and we talk about trade ins, you low ball me on me car by an insane margin, and before signing Julia the manager tells me you there was a mistake on the car and can’t offer me the agreed price and have to stick with the regular cost. Seriously, unprofessional so I walk, and we talk on going for weeks after I’m asking for any negotiation you refuse to adjust price. You settle on offering more for a trade in and removing 0.5% on the interests to 9%… After all the smoke you blew about how you couldn’t budge on the price and wasting all my tome, you lower the cost to 22176$? Every time you guys told me this was the best offer, after a few days you’d make me a bit of an adjustment and I wondered why you wasted time instead of being reasonable instead of pretending you guys were being fair. Just to ultimately offer the vehicle at a price 3x lower then the deal you pretended you couldn’t afford to honour with me ? Beware of these guys.. That’s crazy… More

I bought my car with them in Jan 2021, simply because they had the model I wanted not because I preferred that dealership. I made an appointment to have my winter tires exchanged for my summer tires ( they had the model I wanted not because I preferred that dealership. I made an appointment to have my winter tires exchanged for my summer tires (stored at Ogilvie Subaru) on the 5th of May at 0800 hrs 2023. There was no banner or info informing me to call Ogilvie Subaru to have my tires taken out of storage. When I arrived for my appointment, the person at the counter informed me that I would have to rebook due to the fact I did not call to have my tires taken out. I asked how I was supposed to know I had to call after booking online? There was NOTHING online stating I had to call. He said you are supposed to know???? What kind of response is that? I had to rebook my tire exchange 10 days later. This is not even close to satisfactory customer service. I also have sent emails to Ogilvie Subaru since I bought my 2021 Outback regarding use of Android auto. I was hoping to get some guidance regarding this App. I got nothing, not even a response to the email. I sent 2. When I did get my tires swapped, I asked about a chip/paint bubbling on my roof rack. The service manager too pictures and said Subaru would be in touch. Again nothing...I guess that is customer service at Ogilvie Subaru. Then in July I had the unfortunate luck to have a rock hit my windshield and I needed it replaced. I contacted Ogilvie Subaru and got an appointment after having to call 3 times as no one was answering and it was going to voicemail and there was no option to leave a message. I made my initial appointment for the 7th August, only to be informed later in the week that the dealership was closed that day. Rather than wait for me to respond they booked a new date for the 14th of August without checking to see if I was even available. Needless to say at this point in time I had had enough and cancelled my appointment for the windshield and made an appointment to pick up my tires in storage and take my business to another Subaru Dealership that values its customers. What do you think happened when I went to pick up my tires at 8 AM? They were not at the dealership, they were still in storage! My question is ... are the staff at Ogilvie Subaru incompetent or do they just not care? I informed the service manager that this was not sufficient and the reason I was getting my tires was to go to another dealership due to Ogilvie's horrible customer service. He said he would send someone to get my tires. I finally had my tires at 0920 hours. I would like to say that there was no query as to why I was not a satisfied customer or why I was taking my business elsewhere. More

We were looking for a new Subaru Outback and Lourdes set the bar across the board for a perfect customer experience. From the moment we reached out with a brief inquiry, Lourdes was responsive, extremely kn the bar across the board for a perfect customer experience. From the moment we reached out with a brief inquiry, Lourdes was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking us through the entire process. It could not have been more seamless and made the process very pleasant. Subaru Ogilvie and Lourdes attention to details and our satisfaction went above and beyond in every aspect! Reg Audy More

We were looking at the Subaru Forester and Lourdes was quite helpful in explaining the various vehicle features. Lourdes is quite knowledgable. quite helpful in explaining the various vehicle features. Lourdes is quite knowledgable. More

Excellent service, l arrived on time and the service advisor was very polite. I waited on the Outback and everything was completed to my satisfaction. I am also glad that a vehicle walk around report wa advisor was very polite. I waited on the Outback and everything was completed to my satisfaction. I am also glad that a vehicle walk around report was done. Thank You Michael Cormier 2020 Outback More

After three weeks of leaving numerous phoning, leaving phone messages, and talking with receptionist. I have yet to be called. Very unprofessional of this dealership, it is simply unbelievable that after phone messages, and talking with receptionist. I have yet to be called. Very unprofessional of this dealership, it is simply unbelievable that after all this time and messages I have yet to be called to discuss my lease. More

Lourdes was very helpful and responsive to our needs throughout the process of purchasing and picking up our Crosstrek 2023. throughout the process of purchasing and picking up our Crosstrek 2023. More