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Ogilvie Subaru
Ottawa, ON
97 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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97 Reviews of Ogilvie Subaru
March 29, 2023
We were looking for a new Subaru Outback and Lourdes set the bar across the board for a perfect customer experience. From the moment we reached out with a brief inquiry, Lourdes was responsive, extremely kn the bar across the board for a perfect customer experience. From the moment we reached out with a brief inquiry, Lourdes was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking us through the entire process. It could not have been more seamless and made the process very pleasant. Subaru Ogilvie and Lourdes attention to details and our satisfaction went above and beyond in every aspect! Reg Audy More
by Reg Audy
Employees Worked With
Lourdes Berthelet
March 26, 2023
We were looking at the Subaru Forester and Lourdes was quite helpful in explaining the various vehicle features. Lourdes is quite knowledgable. quite helpful in explaining the various vehicle features. Lourdes is quite knowledgable. More
by John
Employees Worked With
Lourdes Berthelet
February 28, 2023
Excellent service, l arrived on time and the service advisor was very polite. I waited on the Outback and everything was completed to my satisfaction. I am also glad that a vehicle walk around report wa advisor was very polite. I waited on the Outback and everything was completed to my satisfaction. I am also glad that a vehicle walk around report was done. Thank You Michael Cormier 2020 Outback More
by Cormier1536
Employees Worked With
Sakib, Tom McCullough, John Glinski, Peter Smith
February 11, 2023
After three weeks of leaving numerous phoning, leaving phone messages, and talking with receptionist. I have yet to be called. Very unprofessional of this dealership, it is simply unbelievable that after phone messages, and talking with receptionist. I have yet to be called. Very unprofessional of this dealership, it is simply unbelievable that after all this time and messages I have yet to be called to discuss my lease. More
by Snib
Employees Worked With
Unknown
February 09, 2023
Lourdes was very helpful and responsive to our needs throughout the process of purchasing and picking up our Crosstrek 2023. throughout the process of purchasing and picking up our Crosstrek 2023. More
by paulpage
Employees Worked With
Hussein Abdul , Mathieu Pigeon, Lourdes Berthelet
October 26, 2022
Left many messages for service department, never returned my calls both to make an appointment and to see if my car is ready to be picked up after it was aerviced. my calls both to make an appointment and to see if my car is ready to be picked up after it was aerviced. More
by aramouniroger
Employees Worked With
NA
March 05, 2022
Lourdes welcome me with open arms and made the process of leasing my beautiful 2022 Outback very confortable for me. She was kind and professional all the way. Fawaz was efficient. He promised to review m leasing my beautiful 2022 Outback very confortable for me. She was kind and professional all the way. Fawaz was efficient. He promised to review my file within a couple days and he delivered. My car was ready within a week. I would definitely do business with these two. More
by Nadège
Employees Worked With
Lourdes Berthelet
February 20, 2022
Reserved a car that was expected to be delivered in a few weeks. Gave a deposit and was assured I could cancel my order at any time - no questions asked. When I went to cancel, the salesperson handed me to h weeks. Gave a deposit and was assured I could cancel my order at any time - no questions asked. When I went to cancel, the salesperson handed me to his manager who refused to cancel my order and told me I was going to lose my deposit. At Ogilvie, buyer beware. Get in writing that the deposit is refundable and good luck in getting it if you cancel given how long the wait is for a car today. More
by Musgrave
Employees Worked With
Matt Pigeon
January 21, 2022
It’s a bit early to know for sure about my new/ used Forester since I just picked it up yesterday. Generally I found the sales staff friendly and helpful. I felt heard when I expressed my needs for fina Forester since I just picked it up yesterday. Generally I found the sales staff friendly and helpful. I felt heard when I expressed my needs for finalizing the sale and trade in. I wanted snow tires added at no extra cost and I also get to keep the AS tires. I did opt for the protection package but it remains to be seen if the cost will be justified. I did expect the detailing to be a bit better. Not as clean as I would have liked. Matte and Iham were easy to work with. At this point I feel optimistic that they will be there for me if anything comes up. Was very happy this morning when it started easily at -35! More
by Lucy
Employees Worked With
Matte, Iham, Hussein
January 07, 2022
Worst customer service ever!!! Paid deposit of $1000 end of October 2021 for Crosstrek Touring to be delivered end of year or first week of Jan 2022 . During this time, noone contacted us to keep us informe of October 2021 for Crosstrek Touring to be delivered end of year or first week of Jan 2022 . During this time, noone contacted us to keep us informed of the tentative delivery date. When we called, noone responded or called us back. Finance manager (Hussain) called couple of days ago at 7:30PM and didnt leave a message. Been trying to contact him for 2 days, left messages with the reception but no call back. Got a call today after leaving a message with the receptionist again. The finance manager doesn't even have the decency to say sorry for getting back to us so late. He starts the conversation by saying "He is aware that we called and left messages, however they are far too busy to respond in timely manner" And then he goes on to tell me how they are short staffed and what not. All i said if he hadnt called, we were going to visit them today and ask for our deposit back. He responded "please come and take your money, we have plenty of customers waiting for this vehicle so we will sell it to them" I was astonished at the fact that how little they care for their customers. He never said sorry and continued blabbering and kept on cutting me off mid sentences. I had to disconnect the call by saying we will be there to take our money and give our business to a dealership that actually treats customers respectfully. It was one of the worst conversations of my life. Not only he was disrespectful, he was condescending as well. Please beware of this Subaru dealership. More
by Ritika
Employees Worked With
Hussain
