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Ogilvie Subaru
Ottawa, ON
97 Reviews
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97 Reviews of Ogilvie Subaru
November 30, 2021
On Nov.28/21 I submitted an unfavourable review For Ogilvie Subaru. Since I submitted the poor review Matt Pigeon contacted me on the first business day after the review was submitted. He explained how Ogilvie Subaru. Since I submitted the poor review Matt Pigeon contacted me on the first business day after the review was submitted. He explained how the mistake and overcharge happened. He offered me reasonable compensation for the error. I accepted and wished to remove my negative from this site but don't know how. Hopefully the same people who read the initial review will see this and the this into account. The problem has been resolved to my satisfaction. I will deal with them again. Terry Nolan More
by terrynolan31
Employees Worked With
Matt Pigeon
November 28, 2021
I complained about my wife being bullied into a B level service when all she wanted was an oil change. The cost was $382.20 more than what she asked for. There was also an outstanding issue of installing a service when all she wanted was an oil change. The cost was $382.20 more than what she asked for. There was also an outstanding issue of installing a block heater. The cost was supposed to be $355.00. I had agreed with the salesman on that price at the time of purchase. I had asked that they cover the total cost of the block heater to offset the overcharge with my wife. I had a call from a sales manager , Matt Pigeon , and he said he would put a $150.00 credit on my account. He would not confirm the cost of the block heater installation. When the work was done the total was $558.05 -a long way from the $355.00 I agreed to with the salesman. The $150 credit brought my bill to $461.10. A far cry from $355.00. He raised the price and them gave me $150.00 discount . I had called another Subaru (OTTO) to ask about the same work. Their cost was about $443.00. I bought my last two Subaru Foresters at Ogilvie's. I will be replacing this one with another Forester at the current mileage rate in about a year. I doubt very much I will hear again from Matt Pigeon. Where would you buy your next Subaru if you were me? More
by terrynolan31
Employees Worked With
Denis Marion
November 24, 2021
I would like to express my satisfaction for the kind and attentive service provided by the main receptionist, Katia Nasr. She was instrumental in facilitating communication within the dealership at a very c attentive service provided by the main receptionist, Katia Nasr. She was instrumental in facilitating communication within the dealership at a very challenging time for them due to staff restructuring. She is a good ambassador for your dealership! I wish Mr Heyerhoff, GM, success with his dealership. More
by Luc Rochon
Employees Worked With
Katia Nasr
July 20, 2021
Poor service, no one picks up phone OR returns calls. Bring vehicle in and problem never fixed. Get car back with pieces not put back! Bring vehicle in and problem never fixed. Get car back with pieces not put back! More
by Valid Review
Employees Worked With
Cannot remember been there many times
March 17, 2021
I bought my 2020 Outback there last year. I received a recall letter in February 2021 regarding a software issue with the dashboard. I called twiced three days ago to place a booking request but no return recall letter in February 2021 regarding a software issue with the dashboard. I called twiced three days ago to place a booking request but no return call. The following day I sent an email again no reply. On the third day, I phoned again the central number and complained I was not getting anywhere with the booking. They promptly transfered me to a real person in the service department and he invited me to comme right away. I did and the work was done in 45 minutes. Because I have only 2,500 KM on the car, and the Covid traveling restrictions, I asked for a six month extension of the first year revision schedule. It was promply refused. More
by paul.desbiens
Employees Worked With
Paulin, Dyllan
March 03, 2021
Vehicule, Subaru Forester 2015 was purchased at Olgivie Subaru and did all the required maintenance there. Last maintenance was done in October. Vehicule changed hand and a safety check was required. Vehic Subaru and did all the required maintenance there. Last maintenance was done in October. Vehicule changed hand and a safety check was required. Vehicule was barely driven and had 69000KM. Olgivie Subaru service managed to find that the car was not safe and needed some repair. This is again a 2015 Subaru with 69000KM and had last maintenance done less than 6 months. Please avoid this location if you can!!!! Do not let them work on your car. You will regret it. Fail complaint with Subaru. Either they are making bad cars or the dealer is ripping customers off. I would not recommend this dealer to anyone. More
by Pascal
Employees Worked With
SEAN JAKES
February 19, 2021
Excellent service from product specialist Lourdes Berthelet and Mike sales managet Mike Nevile. Together they were able to make thd purchasing of my 2021 Crosstrek a very positive and stress free e Berthelet and Mike sales managet Mike Nevile. Together they were able to make thd purchasing of my 2021 Crosstrek a very positive and stress free experience. Many thanks tk boyh if you. More
by Andre L.
Employees Worked With
Lourdes Berthelet , Mike Nevile
January 15, 2021
My daughter bought a new Impreza through Lourdes Berthelet She was very friendly & attentive to our needs. She did not push to sell us something we did not need. I would definitely recommend her t Berthelet She was very friendly & attentive to our needs. She did not push to sell us something we did not need. I would definitely recommend her to anybody who wants to buy a Subaru Marc M More
by marcmaise31
Employees Worked With
Lourdes Berthelet
January 08, 2021
I bought a used CrossTrek there and the service was top notch all the way through! David xxxxxxtook the time to go through all the features of the car and even synced my phone to the car. Also David drove notch all the way through! David xxxxxxtook the time to go through all the features of the car and even synced my phone to the car. Also David drove all the way to Carleton Place to pick me up to bring me to the dealership to get my car. I did a lot of research before I bought the CrossTrek and a lot of comparison shopping, I feel like I got a very good deal on what I bought and couldn’t be happier. I am definitely recommending this dealership to all my friends and family, More
by LaurieC
Employees Worked With
David,Plots
January 06, 2021
Had an issue with my vehicle. (Wouldn't Start). Jason helped me get it to the dealership and had it all fixed up for me within the day. Excellent Service helped me get it to the dealership and had it all fixed up for me within the day. Excellent Service More
by Bill
Employees Worked With
Jason Moyes
