Ogilvie Subaru

Absolutely terrible customer service. I have sent countless E-mails (even to the manager) to their service department expressing my concerns about a recent appointment without a response. I filled o countless E-mails (even to the manager) to their service department expressing my concerns about a recent appointment without a response. I filled out a customer satisfaction survey after the appointment without a response. As a last resort, I tried their online chat feature but the agent disappeared once I started expressing my concerns. I can't believe they would blatantly ignore a customer like this, especially since I bought a brand new vehicle from their dealership. More

Worst experience trying to close a lease buy-out. Dealt with Chad Bernard who itemized the following for a lease buy-out: Air & Freight $100, Misc Fee $279 & Lease Buyout Fee (LBF) $699 for a total of $107 with Chad Bernard who itemized the following for a lease buy-out: Air & Freight $100, Misc Fee $279 & Lease Buyout Fee (LBF) $699 for a total of $1078 in fees. $1078 to close out a lease! This does not include a safety check or any fees associated with registering the vehicle. The buy-out fees seemed unreasonable. When asked, Chad promptly dropped the fees for Air & Freight and Misc - citing that they were put there by mistake. I would expect that at a minimum that in preparing the invoice it is checked (or it's an attempt at trying to fleece the customer). When asked about the $699 Lease Buy-out amount, he said this the standard dealership fee. When challenged that there was no provision in the lease agreement for this fee, he came back with the standard response "we've been doing this for three months". In email correspondence, Chad represented himself to be the Finance Manager (he's a sales associate); just be honest in your dealings. When pressed on the LBF, he was going to refer me to his Finance Manager! When it appeared that we were not going to close at $699, Chad began to get rude and interrupt me. Not how I expect to be treated as a customer, not how I will tolerate being treated as a customer. I asked him to have his Finance Manager, Giulia Calderone, call me back. I also left a message for her on her voice mail; two messages in all. A customer should not have to much more than leave a message for a call-back. As of ten days later, no call from Giulia at Ogilvie Subaru. I called Toyota Credit (they handle the leasing for Subaru) asking if I could settle the buyout with them directly thereby avoiding the LBF. They advised that they are not equipped to handle this kind of transaction; I was told that it needed to be done through a dealership. What I did find was that the file could be transferred to another Subaru dealership that has a lower LBF. I spoke with a very pleasant and courteous Mark Evans at Otto's Subaru: their LBF was $299! A safety certificate was required to do the change in registration but Otto's would accept a safety check from any licensed garage ( Ogilvie was pushing to schedule me in for a safety to be done in-house). I called Toyota Credit and had the file transferred to Otto's and in the process kept almost $800 in my pocket. (Toyota Credit advised that the standard LBF fee at any Toyota or Lexus dealership is $300). So to paraphrase the catchphrase from the Seinfeld episode "No soup for you!", - no cash for you (Ogilvie)! The original ownership needs to be provided to the customer at the time of lease or purchase; the license ownership in the glove compartment provided by Ogilvie's, was a photocopy; I requested that Otto's to get an ownership replacement, which was completed at an additional fee. It pays to call, educate yourself and shop around. There is no reason to tolerate poor customer service even in a small city like Ottawa; if you're keen on a Subaru, check out Otto's Subaru or Subaru Gatineau. There there are always options out there. All told, an extremely poor experience with Ogilvie Subaru and I suggest you look elsewhere. More

Thanks to Sean Jakes, Service Consultant, for saving my day on Nov18/20. I needed to get to Montreal by late afternoon and needed to a quick service check done on the transmission of my 2016 Legacy. I walk day on Nov18/20. I needed to get to Montreal by late afternoon and needed to a quick service check done on the transmission of my 2016 Legacy. I walked in on a very busy day at servicing with no appointments. Sean realized my predicament and took care of me. He quickly took command of the situation and had me on my way to Montreal with piece of mind in a short time. Thank you Sean and the tech who handled my emergency. Terrific attitude and commitment towards the customer. Louis Thériault More

Awesome experience choosing my new Subaru Crosstrek. Lourdes Berthelet was very friendly and knowledgeable and made my buying experience very easy and comfortable I would recommend ogilvie Subaru to an Lourdes Berthelet was very friendly and knowledgeable and made my buying experience very easy and comfortable I would recommend ogilvie Subaru to anyone looking for a new vehicle. More

I used to find when my car was under warranty, they did great work. I no longer use them as they seem to just want to upsell you when it's not really necessary. My recent example is the car GPS sound syste great work. I no longer use them as they seem to just want to upsell you when it's not really necessary. My recent example is the car GPS sound system recently lost the sound on one side, both the passenger and rear passenger speakers. Common sense would be if the speakers are blown, they would make noise. I had told the tech to check the connections to the amp as it either was the speaker connections have broken or the amp has lost lost that side. Instead they said to replace the speakers and then see if the problem still exists. If I'm going to buy another Subaru in the future, I will look at a different location for servicing. More

Not worthy of any stars...Brought my 2013 WRX to be serviced for 3 recalls and a blown engine (recall known for engine failure), my extended warranty got denied because they said it’s a manufacture war serviced for 3 recalls and a blown engine (recall known for engine failure), my extended warranty got denied because they said it’s a manufacture warranty... my car sat in the dealership lot for over two months with nothing being done. The service manager reacted in a highly unprofessional manner when I questioned him about why nothing had been done and why I hadn’t received so much as a courtesy call or email to inform me of the status of my car. My keys got thrown across his table and I was instructed to make arrangements to get my car off his lot... and to find out later that he had flagged my car’s VIN # so that no other dealership could touch it!! Subaru Canada denied my claim because the manager didn’t bother getting back to me regarding 4 receipts I was missing and went ahead and just sent the ones he had... regardless.. his negligence cost me my car..They wasted my time and caused me a lot of stress and anxiety not to mention all the money I had to pay for a rental...Adding insult to injury, I still owe $9200 on my 2013 and it’s no longer even on the road!!!!! This has left a very bitter taste in my mouth! Word of advice to whoever reads this... STAY CLEAR OF OGILVIE SUBARU! Being a true Subaru lover and thanks to all the staff at Otto’s Subaru, I am once again a proud owner of a 2020 WRX!!! I will always cherish the many good memories of my 2013 WRX...who was murdered by Ogilvie Subaru!! RIP SUBUBU 2013-2020 More

Returning Leased Forester, for a newer one. Our lease was up, we were way over our kms but working with Patrick and Ali, they got me a really good price with a little extra in the accessories de Our lease was up, we were way over our kms but working with Patrick and Ali, they got me a really good price with a little extra in the accessories department as well as going the extra mile for me in order to get the deal done in these crazy Covid-19 times. This is our second lease from Ogilvie and both times, we had a great buying experience. Will definitely be going back for another one in the future. Thanks again to Patrick and a huge thanks to Ali Said for going the extra mile to accommodate my many questions and requests on the new Forester. Loving it!! More

Avoid Subaru in Ottawa because service is so bad Absolutely awful rude service. Rather shocked that companies can still get away with this. I would avoid buying a Subaru if you live in the Ottawa Absolutely awful rude service. Rather shocked that companies can still get away with this. I would avoid buying a Subaru if you live in the Ottawa area because you will have no choice but to have to get it serviced at some point. All they care about is the sale. After that, prepare to be ignored and forgotten. It starts top-down so don't bother complaining to a manager either. All the bad reviews you've seen before this one are true and I wish I'd read it before purchasing. There are only 2 Subaru dealerships in Ottawa and no other Subaru dealers even remotely close. Starve the service department here so they close and re-open under new management. More

Great vehicle - sub standard service While I am happy with my vehicle choice, the service received from this dealership was sub-par. The frustrations started with a delay of 90 minutes f While I am happy with my vehicle choice, the service received from this dealership was sub-par. The frustrations started with a delay of 90 minutes from my scheduled appointment time to take ownership of the vehicle. That was followed by a realization that the winter tires I negotiated with the vehicle were not ready. After months of waiting (and arguing) I went to collect my tires (again with a scheduled pick up appointment) to get there and find out the tires were not ready - and the parts department asked me to pay for them (something that was included in the vehicle purchase deal)! Emails and calls to managers were not always answered, and web site contacts are out of date making it difficult to redirect complaints and comments to others. I will not be returning to this dealership for any future business. More

Good new car buying experience I made a good decision by going to Ogilvie Subaru to buy a new car. Don Marcovitch was recommended to me so I went to him. Thank you, Don! You did not I made a good decision by going to Ogilvie Subaru to buy a new car. Don Marcovitch was recommended to me so I went to him. Thank you, Don! You did not disappoint. Very knowledgeable, a lot of years of experience with Subaru, straight forward, obviously enjoys what he does. A pleasure to deal with. Customer service and care so far has been excellent. More