Ogilvie Subaru

Not worthy of any stars...Brought my 2013 WRX to be serviced for 3 recalls and a blown engine (recall known for engine failure), my extended warranty got denied because they said it’s a manufacture war serviced for 3 recalls and a blown engine (recall known for engine failure), my extended warranty got denied because they said it’s a manufacture warranty... my car sat in the dealership lot for over two months with nothing being done. The service manager reacted in a highly unprofessional manner when I questioned him about why nothing had been done and why I hadn’t received so much as a courtesy call or email to inform me of the status of my car. My keys got thrown across his table and I was instructed to make arrangements to get my car off his lot... and to find out later that he had flagged my car’s VIN # so that no other dealership could touch it!! Subaru Canada denied my claim because the manager didn’t bother getting back to me regarding 4 receipts I was missing and went ahead and just sent the ones he had... regardless.. his negligence cost me my car..They wasted my time and caused me a lot of stress and anxiety not to mention all the money I had to pay for a rental...Adding insult to injury, I still owe $9200 on my 2013 and it’s no longer even on the road!!!!! This has left a very bitter taste in my mouth! Word of advice to whoever reads this... STAY CLEAR OF OGILVIE SUBARU! Being a true Subaru lover and thanks to all the staff at Otto’s Subaru, I am once again a proud owner of a 2020 WRX!!! I will always cherish the many good memories of my 2013 WRX...who was murdered by Ogilvie Subaru!! RIP SUBUBU 2013-2020 More

Returning Leased Forester, for a newer one. Our lease was up, we were way over our kms but working with Patrick and Ali, they got me a really good price with a little extra in the accessories de Our lease was up, we were way over our kms but working with Patrick and Ali, they got me a really good price with a little extra in the accessories department as well as going the extra mile for me in order to get the deal done in these crazy Covid-19 times. This is our second lease from Ogilvie and both times, we had a great buying experience. Will definitely be going back for another one in the future. Thanks again to Patrick and a huge thanks to Ali Said for going the extra mile to accommodate my many questions and requests on the new Forester. Loving it!! More

Avoid Subaru in Ottawa because service is so bad Absolutely awful rude service. Rather shocked that companies can still get away with this. I would avoid buying a Subaru if you live in the Ottawa Absolutely awful rude service. Rather shocked that companies can still get away with this. I would avoid buying a Subaru if you live in the Ottawa area because you will have no choice but to have to get it serviced at some point. All they care about is the sale. After that, prepare to be ignored and forgotten. It starts top-down so don't bother complaining to a manager either. All the bad reviews you've seen before this one are true and I wish I'd read it before purchasing. There are only 2 Subaru dealerships in Ottawa and no other Subaru dealers even remotely close. Starve the service department here so they close and re-open under new management. More

Great vehicle - sub standard service While I am happy with my vehicle choice, the service received from this dealership was sub-par. The frustrations started with a delay of 90 minutes f While I am happy with my vehicle choice, the service received from this dealership was sub-par. The frustrations started with a delay of 90 minutes from my scheduled appointment time to take ownership of the vehicle. That was followed by a realization that the winter tires I negotiated with the vehicle were not ready. After months of waiting (and arguing) I went to collect my tires (again with a scheduled pick up appointment) to get there and find out the tires were not ready - and the parts department asked me to pay for them (something that was included in the vehicle purchase deal)! Emails and calls to managers were not always answered, and web site contacts are out of date making it difficult to redirect complaints and comments to others. I will not be returning to this dealership for any future business. More

Good new car buying experience I made a good decision by going to Ogilvie Subaru to buy a new car. Don Marcovitch was recommended to me so I went to him. Thank you, Don! You did not I made a good decision by going to Ogilvie Subaru to buy a new car. Don Marcovitch was recommended to me so I went to him. Thank you, Don! You did not disappoint. Very knowledgeable, a lot of years of experience with Subaru, straight forward, obviously enjoys what he does. A pleasure to deal with. Customer service and care so far has been excellent. More

Looking for a good priced Subaru lease My old car was going to need expensive repairs so we went in looking to lease an Imprezza. They had a perfect choice and they treated us and our trade My old car was going to need expensive repairs so we went in looking to lease an Imprezza. They had a perfect choice and they treated us and our trade in with respect. We left satisfied with everything they did and are looking forward to picking up our new car soon. More

Pleasant buying experience As a retired CEO I know good customer relations when I experience it. I worked Josephine and Don Marcovitch who assisted me with the purchase of my ne As a retired CEO I know good customer relations when I experience it. I worked Josephine and Don Marcovitch who assisted me with the purchase of my new Subaru. It was the easiest and most pleasant car buying experience I have ever had. They both knew their products and walked me through the process in an unhurried manner. I would consider them to be Olgilvie Subaru Ambassadors. Sincerely John More

Very pleased with my experience I am a first time Subaru customer. My buying experience was positive. Thought I was treated very fairly by knowledgeable staff. Thanks to Don Marco I am a first time Subaru customer. My buying experience was positive. Thought I was treated very fairly by knowledgeable staff. Thanks to Don Marcovitch and team. I would not hesitate to recommend Ogilvie Subaru. More

No accountability They have several "Client Experience Experts" on staff at Ogilvie, unfortunately my experience has been very disappointing so far. I'm a first time S They have several "Client Experience Experts" on staff at Ogilvie, unfortunately my experience has been very disappointing so far. I'm a first time Subaru owner and love the car, but the service has been terrible. Customer care and attention is severely lacking, no call backs when you leave vmail, they lack knowledge when it comes to warranty work and what is covered, service advisors don't seem to know anything about your car or what the mechanics have done, and quite arrogant when you question what they say. Bought a 2019 in November and have been to the service center twice and on both occasions the customer service or lack there of has left me questioning if they value their customers at all. More

Service is very bad Tried to charge for warranty work. Broke parts in trunk and did not tell anyone.very arrogant service advisor that will not pay attention to cust conc Tried to charge for warranty work. Broke parts in trunk and did not tell anyone.very arrogant service advisor that will not pay attention to cust concern More