Oakridge Ford

It was a real pleasure to work with Norm and Brandon to get my first pick up truck . Very good team , they move fast and acting professional , focused on customer needs. For sure I recommand Norm and Br get my first pick up truck . Very good team , they move fast and acting professional , focused on customer needs. For sure I recommand Norm and Brandon. Thank you! More

I purchased two vehicles from Norm and Brandon(my third set of cars), they were helpful in all aspects of the transition. I will be returning in the future. set of cars), they were helpful in all aspects of the transition. I will be returning in the future. More

TO ALL TRYING TO BUYING ANYTHING FROM THIS DEALERSHIP, "STAY AWAY" FROM THEM. I am a returning customer to Oakridge ford and were satisfied on the initial purchase. However, the entire management has "STAY AWAY" FROM THEM. I am a returning customer to Oakridge ford and were satisfied on the initial purchase. However, the entire management has been changed over the years.They are now ignoring any customer service once you sign the contracts. They will spam you and telling you what you sign is only a temporary contract and the detail can/will be edited. But once you signed it, you will fall to their trap. They will ignore all the requests you ask for. I was sold to a vehicle that they currently did not have it at the moment and they claimed they can get it from another dealership. They wont explain to you how they get the leased vehicle value and trap you saying that is just a temporary contract to allow them to get the car you like. BUT all the number is different from what we both agreed initially. Additionally, you DO NOT need to buy any maintenance program and protection program. You are pretty much protected from the manufacture warranty anyways even that is a leased vehicle. DO NOT fall to any of their trap. They will automatically add the extended warranty for you which cost you additionally $3000-$4000 if you are not carefully on that. Last thing, do not trust what they say, read the contract carefully before you signed off. I wish I read the reviews from them earlier before I made my decision. They are not a professional dealership, stay away by any chances. More

I am going to give this place zero stars for selling me cars that have been a in an accident not once but twice they always come up with this bull crap to say they cannot get the Carfax we’re gives you all cars that have been a in an accident not once but twice they always come up with this bull crap to say they cannot get the Carfax we’re gives you all the detail about the car until tomorrow you forget all about it when I stop I’ll behind all the other xxxx they give you not in on this Waze I have a lot of problems with the second car I bought the pillars were leaking water the car pushed to the right there’s a lot of problems with this car So be extremely careful with Oak Ridge Ford in London Ontario So please check over your paper thoroughly to make sure the car has never been hit and I give this place a zero More

Ask for Norman James, he will definitely help you get the best deal for you. Sameera was our financial girl-awesome girl to deal with. Matias is awesome too!!! best deal for you. Sameera was our financial girl-awesome girl to deal with. Matias is awesome too!!! More

Oakridge Ford was a good customer experience. Looking forward to the after the sale service being as good as the before the sale service. The sales person Norm and the finance person Sameera were pleasan forward to the after the sale service being as good as the before the sale service. The sales person Norm and the finance person Sameera were pleasant and thorough. I was not strong armed or pressured. I was left feeling comfortable with my purchase. More

Relentless in a good way😃 Went to the delearship to test drive a used vehicle. We didn't pursue the first one, but we met a very friendly and energetic person, Norman James. He Went to the delearship to test drive a used vehicle. We didn't pursue the first one, but we met a very friendly and energetic person, Norman James. He was very accommodating and he did find a used vehicle from the Rafih group that I love. Nice showroom as well! We were also assisted by Samira who was friendly and knowledgeable. I have a great vehicle now and have made some new friends at Oakridge. Ann Greer More

Excellent service and well satisfied with my purchase.Drove for 7 hrs and it was well worth the trip.Sales personnel answered all questions in a professional friendly manner and Norman James wen purchase.Drove for 7 hrs and it was well worth the trip.Sales personnel answered all questions in a professional friendly manner and Norman James went well out of his way to explain the many aspects of the instrument panels.Would greatly recommended Oakridge Ford to anyone wishing for a great deal.Thank you so much Norman your assistance and professional friendly service was extremely helpful. More

Inept I was coached in the past to give a good review of this inept dealership but now that I am done with them, I can give my honest impression. They are v I was coached in the past to give a good review of this inept dealership but now that I am done with them, I can give my honest impression. They are very inept and incompetent. The details always slip through the many cracks. I had recently paid my lease off and they seemed to have trouble dealing with that because I bought out early. Now that I have my safety (buying "used" vehicle from lease company) I was going to transfer ownership to my name but it turns out they forgot to give me the paperwork and sign the ownership to allow me to transfer to my name. AND, I still get notices from the Ford of Canada saying my lease payments are overdue. These clowns should be avoided at all costs. Also their service department is oh so painfully slow. I will not be dealing with Oakridge Ford again. And now I'm seeing more poor reviews of this place. Very very poor indeed. I'm regretting ever dealing with Ford in the first place. Should have stayed with GM. More

Installed wrong tires! If I could rate them lower than 1 star I would. I have been a customer of Oakridge Ford for over 10 years and had no problems with the company until If I could rate them lower than 1 star I would. I have been a customer of Oakridge Ford for over 10 years and had no problems with the company until recently. The first issue I had was when I took my car in for a routine oil change and they recommended that I have my tires rotated. I told the service person not to rotate my tires because I would be purchasing new tires in the next couple of months. When I picked up my vehicle, they had charged me to have my tires rotated. I let it go, as the computers were down when I dropped off the car, but I did complain when I got a text from the Service Coordinator. I received no response regarding the tire rotation, but chose not to escalate it further figuring it was just an honest mistake given the computer issues. The next problem I had was when I decided to purchase all season tires to replace my worn all seasons. Jeff in the parts department provided me with a quote for the price of the all season tires I wanted to purchase. I scheduled a service appointment to have my new tires put on and when I picked up my vehicle I did not check the tires until I got home because it was pouring rain. When I got home, I saw that they had installed a different brand of winter tires and not the all season tires that I had purchased. I called the store right away and spoke to someone about the issue. It was close to 5pm (and the service department was closing soon), but she assured me that she was working until 7pm and would get back to me that night. She never returned my phone call. The next morning, I tried to get ahold of someone, but no one would answer the phone so I texted the service person I dealt with the day before (Sam Santifort) and received no response. My husband ended up taking my vehicle into the dealership because I needed to go to work and I borrowed his vehicle for the day. When he got there, they had no idea which tires I had purchased even though my receipt showed that they charged me for the all season tires and which ones I ordered. Because this was their mistake, I feel they should have 1) returned my phone calls, 2) made the day less inconvenient by offering another vehicle that could be used, 3) switched out my tires for the ones I paid for right away instead of making us wait the entire day to get me vehicle back. My tires were not put onto my vehicle until close to 4pm. I received a text message that day from Serge Lavallee, Fixed Operation Manager, offering me a free tire swap in the spring even though I only have one set of tires. When I let him know that this was of no use to me, he then offered a free oil change which I told him I did not think made up for the mistake that was made. When I picked up my vehicle, Raphaella Silveira made me wait while she did the math because she felt that I wasn't charged enough the day before for the tires. The price on my receipt was the same as what the parts department had quoted me for the tires so this is just another example of their poor customer service. I texted back Serge Lavallee regarding my experience and received no response from him. To make matters worse, I noticed the air pressure looked low and then my tire pressure sensor came on which shows they either did not inflate my tires properly or failed to mount them properly. I inflated my tires and hopefully this fixes the problem. If not, they probably did not mount them properly and I will have to pay to have them mounted properly on my rims. More