Oakridge Ford

A complete disappointment I purchased a used Lincoln though a 3rd party. The 3rd party did not include the correct sellers portion of the ownership. I contacted the 3rd party I purchased a used Lincoln though a 3rd party. The 3rd party did not include the correct sellers portion of the ownership. I contacted the 3rd party and was told to bring the car back, I did\ not want to return the car. I then contacted Oakridge Ford and the Used car Manager was no help at all and was the most unprofessional person I've experienced in my life. I'm 51 years old and have been in sales for the last 15 years, selling for Fortune 500 companies like Dell, Rogers and Bell. This person needs some life lessons in customer service. If I was part of the executive team this person would be removed immediately. I was born and raised in this city and I have lots of friends. As of this moment on I will never recommend, promote or advise anyone to purchase products from your company. Here's hoping this person is removed as an employee as I'm sure this is not the 1st complaint about this person and will not be the last if you continue to employ them... I hope your company corrects this problem!! More

Poor customer respect I made an appointment to test drive a used car, I saw online. I spoke to Alex at the dealership, she said the car was still available and I made an ap I made an appointment to test drive a used car, I saw online. I spoke to Alex at the dealership, she said the car was still available and I made an appointment for the test drive later that day. Thirty one minutes before my appointment, I received a text message, saying the car had been sold. Why make an appointment, if there is no expectation the car will still be there? If I would have been told the car could be sold before my appointment, I would have come immediately. For a company and industry that relies on customer service, they failed, big time! I will seriously think twice about choosing or recommending this dealership in the future. More

First time buyer great experience with Dennis I am a first time car buyer and Dennis was exceptional! Dennis worked with me to help me finance a model I could afford without sacrificing the featur I am a first time car buyer and Dennis was exceptional! Dennis worked with me to help me finance a model I could afford without sacrificing the features and style I was looking for. He was also very objective and helpful when I was offered Vehicle Armour (which I would recommend investing in) to add onto my lease. He was knowledgable, enthusiastic, and went above and beyond when making sure I knew all the features of my new car. Great experience, and would recommend for anyone looking for a car. More

Fixed The problem I was old by another mechanic was not replaced, I worry about warranty. I had another issue fixed "apparently" needed, but still covered u The problem I was old by another mechanic was not replaced, I worry about warranty. I had another issue fixed "apparently" needed, but still covered under warranty and the car is running well. So thank you 😀 Coffee machine was on the fritz and waited a long time for shuttle with an 8 year old More

Recalls: see statement below This visit to Ford was for a replacement of the block heater of 2016 F 150. The first notification Came in February, 2019. On contacting Ford, I was t This visit to Ford was for a replacement of the block heater of 2016 F 150. The first notification Came in February, 2019. On contacting Ford, I was told that I could bring in my vehicle (would need 6 hours) to see if the heater needed to be changed. At that time the replacement part was "not available". On contacting Ford of Canada, I was in formed that the replacement part "should be" available in 2 to 3 months. I next received a notification from Ford in August, 2019 indicating that the part "was available". I arranged to have the vehicle available for August 29, 2019 and would require 6 hours to replace the part (no rental vehicle available). I arrived at the appointed time and was told it would be about 30 minutes. I recieved the vehicle back in about 25 m minutes and was told the they would be in touch for me to rebook and appointment for the replacement part. I was then told that the replacement part was "available", but just not there. My "complaint" is the lack of appropriate information. If arrangements are being made for a recall to replace a part, then why aren't the replacements present for the arranged appointment. It would be far more efficient in my time, the contact people's time and time in the Service Area. I am now waiting to make the appointment for the next visit to the Service department when the "part" arrives. More

Outstanding Service from Norman James I came into dealership with a couple of choices in Mind. Norman streamlined my views and read what I needed and could afford. sure we had options, but I came into dealership with a couple of choices in Mind. Norman streamlined my views and read what I needed and could afford. sure we had options, but he knew my comfort level. he is all about bonding and connecting. he understands the customers' needs and helps facilitate it. wonderful experience from a wonderful guy. I came in with my friend Lloyd and he was very comfortable too, even mentioned about another vehicle in year or two. Norman can read people and empathize to fit needs. there was no pressure. it was like dealing with a friend. many many thanks More

Care about your needs Reese puts you in a vehicle to suit your needs...trustworthy and efficient were happy he gave us a call on our lease...highly recommend Reese for your Reese puts you in a vehicle to suit your needs...trustworthy and efficient were happy he gave us a call on our lease...highly recommend Reese for your new truck purchase. More

Julian’s great Julian’s very professional and knowledgeable he definitely knows his stuff. Very pleasant to deal with, not pushy as a lot of salemen are and was re Julian’s very professional and knowledgeable he definitely knows his stuff. Very pleasant to deal with, not pushy as a lot of salemen are and was really helpful. Highly recommend talking to this gentleman when you’re at this place. Many thanks good sir, pleasure to have met you -D.J More

Recall repair very good service, was surprised when I came back that your parking lot was removed but no big deal. Looking forward to your call for when the new clu very good service, was surprised when I came back that your parking lot was removed but no big deal. Looking forward to your call for when the new clutch comes in. More

fantastic service with Norm James Great first experience with this dealership, definately recommend. Norm James was very helpful and friendly. I had a great first car buying experience Great first experience with this dealership, definately recommend. Norm James was very helpful and friendly. I had a great first car buying experience here and working with a larger dealership makes me feel safer about buying a used car More