Oakridge Ford

Recalls: see statement below This visit to Ford was for a replacement of the block heater of 2016 F 150. The first notification Came in February, 2019. On contacting Ford, I was t This visit to Ford was for a replacement of the block heater of 2016 F 150. The first notification Came in February, 2019. On contacting Ford, I was told that I could bring in my vehicle (would need 6 hours) to see if the heater needed to be changed. At that time the replacement part was "not available". On contacting Ford of Canada, I was in formed that the replacement part "should be" available in 2 to 3 months. I next received a notification from Ford in August, 2019 indicating that the part "was available". I arranged to have the vehicle available for August 29, 2019 and would require 6 hours to replace the part (no rental vehicle available). I arrived at the appointed time and was told it would be about 30 minutes. I recieved the vehicle back in about 25 m minutes and was told the they would be in touch for me to rebook and appointment for the replacement part. I was then told that the replacement part was "available", but just not there. My "complaint" is the lack of appropriate information. If arrangements are being made for a recall to replace a part, then why aren't the replacements present for the arranged appointment. It would be far more efficient in my time, the contact people's time and time in the Service Area. I am now waiting to make the appointment for the next visit to the Service department when the "part" arrives. More

Outstanding Service from Norman James I came into dealership with a couple of choices in Mind. Norman streamlined my views and read what I needed and could afford. sure we had options, but I came into dealership with a couple of choices in Mind. Norman streamlined my views and read what I needed and could afford. sure we had options, but he knew my comfort level. he is all about bonding and connecting. he understands the customers' needs and helps facilitate it. wonderful experience from a wonderful guy. I came in with my friend Lloyd and he was very comfortable too, even mentioned about another vehicle in year or two. Norman can read people and empathize to fit needs. there was no pressure. it was like dealing with a friend. many many thanks More

Fixed The problem I was old by another mechanic was not replaced, I worry about warranty. I had another issue fixed "apparently" needed, but still covered u The problem I was old by another mechanic was not replaced, I worry about warranty. I had another issue fixed "apparently" needed, but still covered under warranty and the car is running well. So thank you 😀 Coffee machine was on the fritz and waited a long time for shuttle with an 8 year old More

Care about your needs Reese puts you in a vehicle to suit your needs...trustworthy and efficient were happy he gave us a call on our lease...highly recommend Reese for your Reese puts you in a vehicle to suit your needs...trustworthy and efficient were happy he gave us a call on our lease...highly recommend Reese for your new truck purchase. More

Julian’s great Julian’s very professional and knowledgeable he definitely knows his stuff. Very pleasant to deal with, not pushy as a lot of salemen are and was re Julian’s very professional and knowledgeable he definitely knows his stuff. Very pleasant to deal with, not pushy as a lot of salemen are and was really helpful. Highly recommend talking to this gentleman when you’re at this place. Many thanks good sir, pleasure to have met you -D.J More

Recall repair very good service, was surprised when I came back that your parking lot was removed but no big deal. Looking forward to your call for when the new clu very good service, was surprised when I came back that your parking lot was removed but no big deal. Looking forward to your call for when the new clutch comes in. More

fantastic service with Norm James Great first experience with this dealership, definately recommend. Norm James was very helpful and friendly. I had a great first car buying experience Great first experience with this dealership, definately recommend. Norm James was very helpful and friendly. I had a great first car buying experience here and working with a larger dealership makes me feel safer about buying a used car More

Warranty sensor replacement Brandon was friendly and happy to help. He arranged for a rental car - absolutely no fuss on my end. Repair was completed ahead of schedule. Brandon was friendly and happy to help. He arranged for a rental car - absolutely no fuss on my end. Repair was completed ahead of schedule. More

Knowledgeable and Professional Ms. Allen who was extremely knowledgeable with all aspects of the vehicle that i was interested in purchasing was most professional throughout, helpfu Ms. Allen who was extremely knowledgeable with all aspects of the vehicle that i was interested in purchasing was most professional throughout, helpful in me making my decision in purchasing the vehicle. In my opinion Ms. Allen is a valuable asset to Oakridge Ford Sales and Ford Motor. More

I received superb service for my car I had to get my oil change service done and I brought in my car for my 10:15am appointment. I asked if I could pick up my car no later than 2:00pm as I had to get my oil change service done and I brought in my car for my 10:15am appointment. I asked if I could pick up my car no later than 2:00pm as I had to go out of town. It was ready shortly after noon! Thank you so much to the staff for their wonderful work! More