O'Brians Automotive

O'Brians Automotive responded

Thank you very much for the great review! Enjoy your new Camry!

O'Brians Automotive responded

Hello Desai, We have received the parts that you have been waiting on. Our General Sales Manager has reached out attempting to schedule a repair time for you. We just need you to bring the vehicle in and we can fix this issue for you. If you don't have the time to bring it in, we are happy to help accommodate you by picking up the vehicle from work if you are unable to find time to bring it yourself. Regarding vehicle history, we provide a CarFax for every vehicle sold that the customer must sign prior to purchase, so we are unsure why you feel we have been dishonest but would be interested in learning more in case there are issues we aren't aware of. Thank you for bringing this to our attention and we look forward to resolving this issue for you.

O'Brians Automotive responded

Hello Tammy. We would like to apologize for the confusion, as well as the delayed contact from our Sales team. We also apologize that the vehicle you were interested was already sold. Vehicles tend to sell much quicker at the end of the month, and because of this in order to hold a vehicle we require a cash deposit. If you are willing to give us another chance, we would be more than happy to source a vehicle for you if we don't have it in stock. Regarding running your credit: You would have had to give us all of the information in order to access your credit, and our Customer Service team is very forthcoming that we will be sending the application to lenders to seek an approval. We find that due to the high price on most trucks, customers prefer to know what they will be approved for rather than test drive and choose a vehicle that may not be available to them once we speak with lenders. We find this is the path our customers prefer and generally leads to our customers being happier because they did not waste any time on a vehicle they may not qualify for once we send off the application. The good news is that if you're not doing credit inquiries too often, the credit bureau will see this current attempt as a buying cycle and the points that were taken on your credit score should be refunded. We are very sorry for the miscommunication and the delay in contact. Should you give us another chance, we will certainly do everything in our power to make it up to you. Please contact 306-523-5825 to speak to our Customer Service team, I have already spoke with them and they will have you set up with a different Sales team that will meet your needs. Thank you for bringing this to our attention. Have a great day.

O'Brians Automotive responded

Hello Gustavo, Thank you for sharing your concerns regarding your recent purchase from us. We appreciate the opportunity to address the situation and provide clarification. When you informed us about your dissatisfaction with the Subaru, we promptly offered an exchange program. We presented you with various alternative vehicles for test drives, but unfortunately, you declined each one. Furthermore, to address your concerns about the mechanical integrity of the Subaru, we took it to two independent mechanic shops. However, none of the mentioned issues were identified by the mechanics. We want to assure you that we have taken the necessary steps to resolve this matter. We have made a one-time exception by accepting the return of your vehicle and fully paying off the SDA loan. If you are still making payments on the vehicle, please contact us, and we will guide you to the appropriate party to ensure a seamless process. We sincerely apologize for any inconvenience you may have experienced, and we hope that this resolution meets your satisfaction. Once again, we value your feedback, and please don't hesitate to reach out if there is anything else we can assist you with.

yevtushok998 responded

I am very grateful for the high-quality provision of services

O'Brians Automotive responded

Thank you so much for the great review. Enjoy your new vehicle!

O'Brians Automotive responded

Congratulations on your new vehicle! We are very happy to see you have a good experience. Enjoy your new vehicle, thanks for the review!

bev responded

Thank you for making the process of buying a vehicle easy.

O'Brians Automotive responded

Thank you very much Bev for taking the time to leave us a lovely review. Enjoy your new vehicle!