Northwest Lexus

Excellent Customer Service with Alawi Al-Baalawy. Great work ethics, supported me in my purchase of NX 300. Pleasant staff all around. :Will recommend them for friends. Will go there again and ag Great work ethics, supported me in my purchase of NX 300. Pleasant staff all around. :Will recommend them for friends. Will go there again and again for future purchase and services. Communication with them via phone and email were astounding. Keep the great customer service going. More

Excellent, Super service at Northwest Lexus! We approached Mukesh Das from the showroom for purchase of a pre-owned vehicle. He was just amazing throughout the entire process and helped us and We approached Mukesh Das from the showroom for purchase of a pre-owned vehicle. He was just amazing throughout the entire process and helped us and kept us posted on each and every update that he had. Furthermore, He has helped me with all possible ways to get perfect first car in Canada. Mukesh is very humble, supportive and going extra mile to help us. Overall, we had a very good experience dealing with him and would recommend him for sure for smooth processing of your car purchase process! More

Contacted them regarding trading on a 2022 RX 350. They said they would call me to 'start the appraisal process' on my 2015 RX 350. Never called so I sent three follow up emails and still no response. They said they would call me to 'start the appraisal process' on my 2015 RX 350. Never called so I sent three follow up emails and still no response. Terrible customer service. More

I drove to Northwest Lexus to purchase a vehicle advertised on Autotrader. It turns out that the ad was false. Now I know not to read their ads. advertised on Autotrader. It turns out that the ad was false. Now I know not to read their ads. More

Damaged my car window tint during detailing then tried to up charge for the work and refused to provide a survey when they found out I was dissatisfied. They only give out surveys to customers who give 5 to up charge for the work and refused to provide a survey when they found out I was dissatisfied. They only give out surveys to customers who give 5 stars (via text…”if you give 5 stars for your service reply with YES, if you were not 100% satisfied reply NO…when you reply no you don’t get a survey and no one calls you.) Won’t be going back. More

Ask for KOSTA DIMROCI, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service an He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. I had a wonderful experience purchasing my second new vehicle at this dealership. The process was stress free and pleasant. Kosta was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. I recommended anyone to go see Kosta. Daniel Manibert was also great in his explanation of all the functions of the car, before I took it home. I highly recommend this dealership to all my friends and family! More

Hi, I bought my ES300h from Northwest lexus. I met there with Jagmeet Singh (Jag) and he did an excellent job in getting us a vehicle in a month time, while the wait time was 3 to 4 months. He i I met there with Jagmeet Singh (Jag) and he did an excellent job in getting us a vehicle in a month time, while the wait time was 3 to 4 months. He is very knowledgeable on all lexus vehicles and guided us on the selection of ES300h, He did, what he committed to us and surprisingly gave us a call to let us know that your vehicle arrived. Come and get it. That was one of my happiest movement as I was waiting for my own car for long time. I am very happy with my ES300h (love it) and very grateful for all his services. Definitely, I will come back to Jag for my next vehicle purchase and strongly recommend others to enjoy his experience for awesome results. Jag, appreciate your work. Thanks Tejinder Rattan More

Hi. I wish here zero ⭐️ 👎I bought Rx 350 from North West Lexus in June 2021. Less then a year in March 2022 I notice rust coming out from all 4 doors h I wish here zero ⭐️ 👎I bought Rx 350 from North West Lexus in June 2021. Less then a year in March 2022 I notice rust coming out from all 4 doors handles, I went to the dealership on April 12 2022 and was told by advisor Jarmeen don't have extended warranty on it so I have to pay $665 plus taxes to fix it. This is total ripoff .So basically they sold me a rusty vehicle by waxing it and polishing it How come rust was not checked in the 155 point inspection when they certified the vechicle ? More

We are very happy with our purchase at Policoro northwest Lexus.I must say thank you Jasmeet Singh for the excellent service we received he helped us all the way from the beginning until we picked up our won Lexus.I must say thank you Jasmeet Singh for the excellent service we received he helped us all the way from the beginning until we picked up our wonderful Lexus we definitely recommend our friends and family to Northwest Lexus. Thank you once again Jas for all your hard work making us happy with our vehicle and great work really appreciate it and the service as well. More

We had appointment with the manager Tony Foggetti this week. Tony actually understands the customer’s needs very well. We were very impressed with his genuine caring way of dealing with our concerns. He h week. Tony actually understands the customer’s needs very well. We were very impressed with his genuine caring way of dealing with our concerns. He helped us make the best decision about our car.He is an awesome leader for this dealership! After a long time, we found some one who was more concerned about listening to us and our concerns than selling a car. When this happens, you automatically are inclined to buy a car from him! Overall, I would wholeheartedly recommend NWL to my family and friends. The young fellow who changed batteries in both our keys provided the service with a big smile and was very helpful. The staff at the reception+ service section was great! The dealership ambiance is very clean and welcoming, They take you in, start off with offering you coffee, tea or other beverages. A hot cup of drink in our hands with a meaningful conversation with the manager was highlight of our visit to NWL. More