Northwest Lexus

The ordeal and experience that we went through with this dealership is beyond explanation. I will rate the experience at this dealership at way beyond zero. The sales tactics are questionable so do your d dealership is beyond explanation. I will rate the experience at this dealership at way beyond zero. The sales tactics are questionable so do your due diligence before signing anything with this dealership and take everything in writing as Sales Manager can override anything promised by the sales person. Our instance is June 1st evening: We enquired about a car and since it had an accident, we said NO as we wanted a clean car. They contacted again by offering lowest possible price on different better car and rushed us to come right away. We liked the car and agreed to buy the car and put $1000 deposit. 10 mins later, we were told that the same car was sold to someone else on the phone. We questioned why we were asked to put the deposit and heard nice fairy tales. Suggested that we should buy new or more expensive car as an alternative. Escalation to Sales Manager, General Manager resulted in nothing. Made fool of myself in front of my family just because some dealerships knows that in pandemic, consumers has no choice. Do yourself some favor and check all the reviews 1 star reviews before buying. Lessons learnt, Wastage of time and resources. That's even before I have bought anything. Imagine the ride after sales. // And it didn't stop here, looks like the same car on which they took the deposit for $38k was listed next day on their website for $48k. The salesperson confirmed thats its exact same car with same stock number and mentioned that price is now 48k. So either the price was jacked up due to bunch of interest from others or it was a typo in initial price, for which the sales manager, general manager and everyone preferred to lie instead of acknowledging the mistake. Will post the receipt of my deposit if someone claims that they are not able to find me in the system. More

We just bought a new vehicle with Raj Singh recently. Raj was really helpful and knowledge. He worked with us to get a good price! We will refer our friends and families for sure! was really helpful and knowledge. He worked with us to get a good price! We will refer our friends and families for sure! More

Customer service was excellent. Processing time were incredibly great! They were helpful, questions were answered and explained well and in a timely manner. Satisfied customer indeed! incredibly great! They were helpful, questions were answered and explained well and in a timely manner. Satisfied customer indeed! More

Bad experience. Trying to purchase my leased car. They don't tell you the safety inspection will take all day and they off you an Uber home. This is my 5 car from them. don't tell you the safety inspection will take all day and they off you an Uber home. This is my 5 car from them. More

From the time I dealt with the sales Representative, Tony Foggetti, to the last person I dealt with, Paisley Lavega it was professionalism and service right until I left the dealership. More establishments Foggetti, to the last person I dealt with, Paisley Lavega it was professionalism and service right until I left the dealership. More establishments should take lessons from this dealership!!! A-1 Service!!!!! More

Terrible experience no navigation system provided yet paid for fully loaded. Employee who was to explain car didn’t know product or follow up as promised paid for fully loaded. Employee who was to explain car didn’t know product or follow up as promised More

Our recent experience at Northwest Lexus was good, Raj Singh took the time to explain everything and answer all our questions and we were able to purchase the SUV we wanted. Thank you Raj! Singh took the time to explain everything and answer all our questions and we were able to purchase the SUV we wanted. Thank you Raj! More

This is our fifth RX 350 while also purchasing two other LX570's from Fred at Northwest Lexus. We couldn't be more pleased with his excellent service, prompt response and no nonsense approach. Fred, you ar LX570's from Fred at Northwest Lexus. We couldn't be more pleased with his excellent service, prompt response and no nonsense approach. Fred, you are the definition of customer service excellence. Merry Christmas to you and the family. Nicholas MacLeod More

Very happy with the level of professionalism with Raj Singh. He was excellent in assisting me with the purchase of my Rx. I would definitely recommend Raj to anyone looking for a vehicle at northwest. Singh. He was excellent in assisting me with the purchase of my Rx. I would definitely recommend Raj to anyone looking for a vehicle at northwest. More

Tom the service manager is the rudest individual I have ever talked to in my life. I've been coming to this dealership for 9+ years now and never encountered someone who lacks that much customer service in ever talked to in my life. I've been coming to this dealership for 9+ years now and never encountered someone who lacks that much customer service in my life. My dad was trying to explain something to Tom but as an immigrant isn't too great when it comes to English so I was trying to help him. Instead Tom tells me to indirectly shut up and stay aside. Along with this we were speaking to Andy, who works in the service department, (5 stars for Andy for being helpful), and as Andy was assisting us Tom kept interrupting. I had finally asked Tom to leave us alone and that's when we cleared up our issues with our car. I was surprised to hear that Tom's been working for the Policaro group for many years. Maybe the company should invest in getting him some lessons in customer service. This guys a disgrace to NorthWest Lexus. More