Northland Kia

I went for a service 1 which is the cheapest one, oil and filter change, and I added the engine filter as well. After waiting for 3 hours for that service, I got a bill of $900. I was really surprised and as filter change, and I added the engine filter as well. After waiting for 3 hours for that service, I got a bill of $900. I was really surprised and asked why, the lovely blondy who was my service advisor told me that everything is really expensive these days and showed me on some papers what they did to my car, apart from what I agreed on. I don't know if they did everything the paper say! Long story short, the service manager called me 2 days after that incident (after I talked to every other manager there) and after explaining him the situation, he offered me a credit of $100 for my next visit to help me out lol. What a joke! I didn't accept his "generous" help, and will be taking my vehicle somewhere else for maintenance. Buying the car there at Northland Kia was easy, the big problem they have is the service department. They are the ones stealing money from their loyal clients. More

By far the worst Dealer . The so called General manager has an attitude beyond repair. I finalized a deal on a new car but because of their 3rd rate service I went to Eastsi The so called General manager has an attitude beyond repair. I finalized a deal on a new car but because of their 3rd rate service I went to Eastside Kia and bought the same vehicle with platinum customer service and for better price.. If at all you are looking for a new Kia avoid Northland Kia. In fact I have complained to Kia Canada about them. The general manager should learn some basics of customer service. I was told there are many cases of customers walking out . The sales person was courteous and respectable. They lost a cash deal!!!!! More

Deceptive practices, tried to add a nearly 4 figure "etching fee" to a used car sale without any mention of it until I noticed while I was about to sign the contract "etching fee" to a used car sale without any mention of it until I noticed while I was about to sign the contract More

Felt well taken care of and my vehicle is working great. I appreciate the concern and professionalism of Shane and the entire team at Northland Kia. I appreciate the concern and professionalism of Shane and the entire team at Northland Kia. More

Service team is the best. Professional and accurate and caring. Thank you service team of northland Kia. Professional and accurate and caring. Thank you service team of northland Kia. More

During the test drive I noted a crack on the windshield in the driver's line of sight. This crack grew as the test drive proceeded likely due to the excessive heat and the AC on full blast. I asked if Kia in the driver's line of sight. This crack grew as the test drive proceeded likely due to the excessive heat and the AC on full blast. I asked if Kia could replace the windshield and although the service was agreed upon the cost ($500) was added to the bill of sale. After paying the $500 deposit, I went home and thought about the risk of purchasing a vehicle that was in less than optimum condition for $39,000 plus GST. My first concern was the cracked windshield. If the car had such an obvious and visible cosmetic defect what other flaws would be later uncovered? Moreover, the vehicle had been in a previous accident that was not claimed by the previous owners insurance. In addition, the car was purchased at an auction in another province. The cracked windshield meant that the car would automatically fail the interprovincial pre-registration inspection. I also noted some paint damage throughout and the tires had been replaced. Was there further damage due to transport from Manitoba to Alberta? Finally, the car had been on the lot for a significant amount of time. After reviewing the Carfax and upon further reflection I concluded that there were just too many red flags. I called and spoke with the manager less than 24 hours after placing my deposit explaining that my private family and friends loan had fallen through due to a family emergency. I wanted to ensure that they could place the vehicle back on the lot so that they did not loose any prospective sales opportunities. Despite my prompt notification, prudent rationale to back out of the sale and the emergent financial situation, Northland Kia refused to fully or partially refund my $500 deposit. It is a shame that they were not willing to help me out. I cannot in good conscience recommend them to prospective used car buyers. If you shop there, make sure you know your stuff because the way that this was handled makes me believe that they are only interested in profits at the expense of customer service. What if I bought the vehicle as is? I would have been out of pocket for the inter-provincial inspection (which it would have failed), replacing the windshield (a car in such condition should not even be on the road let alone on a lot for safety reasons). A refund of my deposit or even a partial refund would have really helped me out and yet they appeared to be unmoved by my situation. The manager went so far as to claim that they were out of pocket for the replacement of the windshield! I really hope that the customer that does end up purchasing that vehicle does their homework. More

They received my vehicle for service and made me sign that the car was not clean when returned the vehicle a big scratch on the door was there and they just washed their hands, saying you signed that you that the car was not clean when returned the vehicle a big scratch on the door was there and they just washed their hands, saying you signed that your vehicle was dirty we cannot confirm it was done here, I won’t ever take my car with this dealer More

Worst experience ever. Clueless salesman. Doesn’t know the price and the interest rate of the product. If you are looking for a Kia, find another dealer. the price and the interest rate of the product. If you are looking for a Kia, find another dealer. More