Northland Kia

We had a great experience. After a test drive I was happy with the negotiations, and well things went, with salesman Josh Brownell. Yes, we were aware that lifetime oil chan After a test drive I was happy with the negotiations, and well things went, with salesman Josh Brownell. Yes, we were aware that lifetime oil changes comes with a paying maintenance checkup. So far (10 days) we are happy with our new vehicle. More

Northland Kia are unscrupulous shopkeepers! Their salespeople, manager and general manager are all scammers! Stay away from this dealership or lose plenty of money! I’m a new immigrant to C Their salespeople, manager and general manager are all scammers! Stay away from this dealership or lose plenty of money! I’m a new immigrant to Calgary and I’ve purchased my first and new vehicle from Northland Kia. They are taking advantage of me as a new immigrant and inexperienced buyer who is not familiar with cars and know nothing about the law and their deceptive sales tactics. 1.THE FIRST TRAP They stealthily added 3 service packages that costs $8000 CA to the price of my car and told me just the inflated price and said that’s the price of the car, and said their dealership also “included” some services to me and for anyone who purchased any car at their dealership. I’ve never been told that I had to pay for those services. Unfortunately, I only realised the fact that I actually paid for those “free” services out of pocket a week after the purchase, so I've tried to make a complaint to the manager. The manager said the general manager declined the refund request of the 3 service packages amounting to $8000 CA because: i.) Those extra but paid services are compulsory, anyone who purchased a car at their dealership must purchase those 3 packages. ii.) I’ve already signed the documents. iii.) They have never received similar complaints before. 2. THE SECOND TRAP My “brand new” car comes with over 700km and some slight scratches, so I requested them to fix it. I've been explained by the salesman that since this model is rare and that's the only car of this model at their dealership at that moment, so it’s been tested drive by potential buyers. Then they only tried to put some car scratch removers on it but it didn’t work and said that’s the best they can do. I looked up on google and found that actually many dealerships sell their demo or manager car at a discount, so I suspected that I paid 18% more than the actual price of the new car but for a demo car! 3. THE THIRD TRAP I’ve also been told by the salespeople that my car included “FREE” oil change. After I paid and signed everything at the finance office, the finance lady presented me with a card saying that only the oil change is free, but every time I go for the oil change, there’s a bundle package that I have to pay extra and price goes deeper and deeper! I’m really frustrated, angry and shame on this dealership! There are plenty of other dealerships in Calgary, go elsewhere! More

I agree with all the other 1 star reviews, if only there was a Zero. Same experiences: salesman taking advantage of inexperienced buyer (my daughter), finance Girl Laurie scribbles out 12,000 in extras at t was a Zero. Same experiences: salesman taking advantage of inexperienced buyer (my daughter), finance Girl Laurie scribbles out 12,000 in extras at time of payment, won't refund the deposit so we can't go elsewhere. Suggests salesman isn't competent enough to know about undercoating, paint protection or truth about the "Alberta Package". No concern for the customer just get the sale. BUYER BEWARE!!! The Alberta package "MANDATORY" $3000 for a block heater, locking lug nuts, floor mats and lifetime oil changes. I would bet the car comes with this anyway so this is probably the salesman's commission. Matt never mentions that for each oil change there is a steeper and steeper charge to do an inspection on the vehicle before free oil change and if you bring it here, no courtesy ride to work or home… only 12Km Uber lift. Challenge them on anything and Laurie will bring in a manager?? who will tell you " We've never had issue with customers before… you are the only ones, you must be mistaken." She sits there and listens to the lies… disgusting...what kind of people work here and does the owner ever read the reviews? This has to be on him, it's his work culture. No brochures to tell you what you get for the options, in fact nothing in writing but the Big Of Sale. Imagine that, take my word for it…. yeah??? Beautiful little car but horrible company to deal with TOTALLY UNTRUSTWORTHY! Ruined the entire buying experience for us all and we won't go back for service either, I can just imagine what that would be like. Sad, sad, sad on all counts. How do they stay in business? More

I wish I had read these reviews before I bought my first car and now my second car at this dealership. I agree 100% they are scammers. Laurie's tactic of presenting different add-ons at the point of signing car and now my second car at this dealership. I agree 100% they are scammers. Laurie's tactic of presenting different add-ons at the point of signing is their SOP. Ripped me off $2,000 on the trade-in value of my car and now I see that the prices they charge for serving are a scam as well. Never going back there again. Buyers beware! Their trick of doing an alignment based on some printout they give you is a scam. More

As with any car purchase, we spent a significant amount of time negotiating and coming to agreement on a purchase of a KIA Sportage at Northland KIA. Once we put down $5000.00 as a purchase deposit, when a of time negotiating and coming to agreement on a purchase of a KIA Sportage at Northland KIA. Once we put down $5000.00 as a purchase deposit, when all negotiations were over, that’s when Laurie decided to present us with warranty packages and other exterior options. This would impact our purchase price and should have been presented before purchase agreement. Laurie continues to show her incompetency by giving us the wrong vin number for us to register with our insurance. What would normally be a routine procedure took hours of our time to rectify due to her incompetency. The day we went to pick up our vehicle, after we transferred the registration of our trade-in vehicle, Laurie again presents us with the “free lifetime oil change” package. Josh the salesman touted and showcased the “free lifetime oil change” included in the car purchase. Nowhere did he say that in order to receive the “free oil change” we would have to pay $69.99 (and up) every 6000kms maintenance checks to ensure warranty validity. The sales people at Northland KIA are dishonest, incompetent, unforthcoming and unethical in their business conduct. Having purchased several vehicles here in Calgary, I have never felt so swindled and tricked at a car dealership purchasing a new car. Thank you to Darren (general sales manager) for returning our deposit back. Even at the very end Josh and Laurie had to stick it to my family by making it extremely difficult for us to reverse the vehicle registration. Caveat emptor - buyer beware!!! More

Worst experience ever. I have owned over 25 cars and trucks from several dealerships over the last 35 years. I must admit that Northland KIA is by far the worst service dep I have owned over 25 cars and trucks from several dealerships over the last 35 years. I must admit that Northland KIA is by far the worst service department to deal with. My 2016 KIA Sorento like many others started using about 2 litres of oil every 1200-1500 km, at first they acted like it was an isolated case, they made me go through 2 oil consumption test each were over $350 each. The second one was done because the first one was screwed up but I got to pay for both. After waiting three months for results I went in to talk to the service Manager, Shane, he opened a work order right away and told me not to deal with anyone but Crystal. They made me provide all of my maintenance records, apparently the KIA dealerships do not link together, I was told to stand by and wait for an answer from the extended warranty, that was last November, I went to inquire in January but was told to just wait for them to call me. It has now been over 9 months, no calls or updates but they still call me to go in for preventative maintenance. They also had my car in 4 times for an intermittent cruise control, it was never fixed. The last time it was in, they called me to let me know that my car was ready but had to go through the car washh. I got there 30 min latewr and still had to wait another 60 min for my car. All in all very bad experience Please review all of the engine failure groups on Facebook before buying a KIA. More

My daughter went in for an oil change and came out with an $1100 bill for work she did not agree to. Crystal the service advisor or should I say scam artist was a piece of work when I went back with my dau an $1100 bill for work she did not agree to. Crystal the service advisor or should I say scam artist was a piece of work when I went back with my daughter. No apology for unwarranted work done without approval. The one item she phone about was agreed apon but he others were not. Crystals response was " I assumed that you would have wanted the done. A wheel alignment was performed after doing one the year before. The percentage of the tires being out ranged from .01 % to 2,1 % change. No wear or feathering on her tires when I changed them. Scam all around. Service manager did not call me back, said that the cleaning staff threw out my number by accident. Was given the number again, still no call. Please don't ever go there for anything. More

unprofessional car dealer in town. I went pick up my new purchased used vehicle last year and found out that a function of the car suddenly not working on that day, but the sales perso I went pick up my new purchased used vehicle last year and found out that a function of the car suddenly not working on that day, but the sales person lied to me that the function was coming with the trim that I purchased which is not the case! The crappy sales person even told me the machanic there can take a look of it but it wouldnt be free! What a scam! More

Please do not buy from Northland Kia, they are taking advantage of the current supply crisis to mark up their vehicles from MRSP. This aligns with other comments I saw about unnecessary maintenance or se advantage of the current supply crisis to mark up their vehicles from MRSP. This aligns with other comments I saw about unnecessary maintenance or service bills. Find a dealer that is transparent with pricing and go from there! More

If I could give 0 starts I would. They will take advantage of you at every turn. I went in for my oil change and was told I had to get a crank shaft cleaning done for warranty even th They will take advantage of you at every turn. I went in for my oil change and was told I had to get a crank shaft cleaning done for warranty even though I only had 14,000km on my car. So I agreed to it. I found out after that it was in fact not a part of warranty and I did not need to get this done. So I talked to the Service Manager Shane. He told me that I had to get it done because I was more than 1000km over for an oil change. Which I was not. I always keep my paperwork on me so I showed him that I in fact was not over for an oil change and that he lied to me. He told me the best he could do was give me a credit I could use at only his shop. I told him to pound sand, just not as nicely. They did such a crap job on the servicing of my car that they missed putting 2 valve stem covers on my tires!! Never take your car to this dealership. Never buy a car from this dealership. They added things on at the point of sale and told me I could not take them off. When in reality I can and they should have taken off the charges but instead they lied. I will be selling my brand new Forte as soon as I can to be done with this deplorable dealership and their shady/sleazy business practices. I have an open investigation with AMVIC about this experience. More