Northland Kia

How a buying experience should be When I first walked into the dealership I was allowed to walk around and browse vehicles without anybody getting in my face right away. I had a few qu When I first walked into the dealership I was allowed to walk around and browse vehicles without anybody getting in my face right away. I had a few questions and walked over to Andy Connolly's desk and he was willing and able to help me out, right off the bat I was very impressed with his professionalism and attention to detail. Usually someones is in your face before the door even closes . The experience was so great that I bought a 17 Sorento SX+. The vehicle has been great and that was a year ago now with no regrets. PS the parts and service depts are great as well. More

It was a breeze It was my first time buying a new car in Canada. I had talked to all the Kia dealerships in Calgary and finally decided to buy from here because of th It was my first time buying a new car in Canada. I had talked to all the Kia dealerships in Calgary and finally decided to buy from here because of the exceptional customer service I received from Andrew Connolly. The whole process of buying from them was smooth and satisfactory. More

Positive experience at Northland Kia Andrew was very helpful, polite and provided relevant information on the car that we wanted to purchase. We went for a test drive when Andrew showed u Andrew was very helpful, polite and provided relevant information on the car that we wanted to purchase. We went for a test drive when Andrew showed us different features of the car. More

Happy with our 2018 Kia Sorento purchase. My wife and I have just completed our second purchase at Northland Kia. We were very well assisted by our salesperson Andrew Connolly and Tyler Baskin My wife and I have just completed our second purchase at Northland Kia. We were very well assisted by our salesperson Andrew Connolly and Tyler Baskin in finance. Andy has very good product knowledge and went out of his way to help us find the new Sorento we were looking for. Looking forward to continuing our relationship with this dealership. More

Always good service Since the purchase of our new Sportage in 2015 our ongoing service has been good. They do try to up sell the service, but I would say just stick to Since the purchase of our new Sportage in 2015 our ongoing service has been good. They do try to up sell the service, but I would say just stick to the owners manual service guidelines for your vehicle and things should be fine . An example of things offer to us by the service dept like major fuel service is not even listed in the manual and is not required by the manufacture unless your having issues .So do your reading of your book that comes with your vehicle and understand its like any other business they want to make money at your expense . I think the counter staff make a commission on the up sells, but then again they might point out something you have missed . For us we are happy and like the dealership and have never had a concern with the staff. Also we love our purchase and its a great SUV. More

Not trustworthy There is always something wrong with the car after I get it serviced. I feel they are trying to up-sell me all the time. Last time I had the car servi There is always something wrong with the car after I get it serviced. I feel they are trying to up-sell me all the time. Last time I had the car serviced, I was told it had been hand washed. Yes, correct, including oily hand prints on the door! The previous time I had the car polished/waxed as there seemed to be a strange coating on the paint and I could not get the car clean. The polish/wax cost was considerable, the result less than satisfactory. Several months later I still see areas where the wax had not been properly removed. The staff are not trustworthy. They pretend that they know what they're talking about and their statements are so artificial (i.e. you have been taking good care of your car, blah blah). I would go as far as stating that I don't trust that they properly check all the points that are noted on the form. More

Poor experience with Service and parts First of all, I should have read the reviews - lesson learned. I decided to take my Kia Soul into a dealership (because they know best, right?) to get First of all, I should have read the reviews - lesson learned. I decided to take my Kia Soul into a dealership (because they know best, right?) to get two tires replaced. Upon several other recommendations for services, I also had my windshield wipers swapped out. The cliches about dealerships really are true. The tires were fine, except for a grinding sound that suddenly appeared after the work (when I turn my wheel). Also, $120 later I had new windshield wipers -- that left streaks aka didn't work. Not only that I had to go back and forth with departments to communicate what each of them told me. As a customer, I feel like it is the dealership's job to handle communications between their departments. Then, I tried to reach their service manager multiple times with no response. It's now been hours of wasted time, from bringing and picking the car up and phone calls. I just had my insurance company approve them as a vendor, for another repair, but after that run-around it's left a bad taste and I won't be returning to them - ever. More

First time service at Northland Kia I was met by very friendly service staff and manager and taken care of promptly, to determine where an oil leak was coming from, along with installati I was met by very friendly service staff and manager and taken care of promptly, to determine where an oil leak was coming from, along with installation of a tow hitch. The parts manager Dan Clarke was extremely helpful when the size of the hitch wasn't the size I required to fit my existing bike rack. Dan, knowing parts, found an adapter in short order that fit. This saved me spending over $300 on another bike rack. Thanks Dan. More