North Bay Toyota

Usual great service! I enjoy feeling like I matter when I go into the service department. Kate was helpful in setting up the service. Jason made sure that I had everything I enjoy feeling like I matter when I go into the service department. Kate was helpful in setting up the service. Jason made sure that I had everything that my Venza needed to keep it running well. They even gave me a complete schedule for the regular maintenance as well as the cost associated with each service call! The positive professional approach makes coming to the service department a pleasure. More

Efficient, pleasant and thorough. I've been very pleased with North Bay Toyota's Service department for the relatively few times I've had to use them. (My RAV4 has proven to be VERY we I've been very pleased with North Bay Toyota's Service department for the relatively few times I've had to use them. (My RAV4 has proven to be VERY well made in the first place. Their recommendations for service are accurate, presented in a "contextual" manor that makes sense. Very appreciative of North Bay Toyota, literally from the initial sale to the service and maintenance experiences. Definitely 5 Stars. More

Not Impressed Had on-going issue with alignment on 2016 4Runner. Brought in several times over past year. Never fixed and went through 4 tires and two rims. Last Had on-going issue with alignment on 2016 4Runner. Brought in several times over past year. Never fixed and went through 4 tires and two rims. Last two visits for alignment they stated it was tires. Went to Total Alignment shop and they fixed it in 1 hour. Initial booking was pleasant enough but other service member was less than useful. More

Great service I was in a truck dealership for many years and i know what customer service is like and North Bay Toyota should how to do it. I was in a truck dealership for many years and i know what customer service is like and North Bay Toyota should how to do it. More

Service desk need more training Went twice to get alignment done cause the first time they told me a recall had to be done before the alignment. Booked the second appointment a coupl Went twice to get alignment done cause the first time they told me a recall had to be done before the alignment. Booked the second appointment a couple of days later for the alignment and rear leaf spring change (recall). Called me that my truck was ready, so I go to pick it up and they did not do the alignment. That is the main thing I brought it in for. Spoke to the manager and explained him what had happened and he agreed they screwed up but all he was willing to offer me was to do the alignment at my convenience. He seemed more interested in avoiding the situation then making it right and making sure the service desk doesn't repeat this kind of avoidable situation. I then decided that my time is worth something and that I would not spend another dime at that place. That is why I do all my work myself so I know it's done right but if I do not have the tools I will definitely go somewhere else. More

Excellent service Mike, one of the counter professionals was excellent. His knowledge of the product and quick resolution to my servicing needs was not unexpected. This Mike, one of the counter professionals was excellent. His knowledge of the product and quick resolution to my servicing needs was not unexpected. This is one of the reasons why I have purchased nine (9) Toyota products from North Bay Toyota over the years. Allan Lamothe More

Service with a smile! I have been a Toyota customer for my last two vehicles. I enjoy the Highlander, but I have to admit, I am equally as impressed with the service at Nor I have been a Toyota customer for my last two vehicles. I enjoy the Highlander, but I have to admit, I am equally as impressed with the service at North Bay Toyota. Each time you visit the car wash. showroom, service or parts desk, you are greeted by a pleasant personality. That goes a long way when recruiting customers! Kudos to Jason and his crew..for a job well done. More

Had service done on Camrey and it was great I always get great service. The service people are always so helpful and polite. If I have any questions they always give the answers I want to hear. I always get great service. The service people are always so helpful and polite. If I have any questions they always give the answers I want to hear. They are so helpful. GREAT SERVICE!!!!!!!!! More

Service department knew nothing about our promised services. Vehicle is great but service center and sales department have to communicate. We were sold on an extended maintenance program for our lease that was Vehicle is great but service center and sales department have to communicate. We were sold on an extended maintenance program for our lease that was supposed to cover first 6 services and were given a brochure for first service at 8,000kms we were supposed to be enter into some prize draws and receive a special gift. Instead the service department had no idea what we were talking about and they said the next time we bring it in at 16,000kms it would cost us over $130. If this is the case we won't be going back there for any services. Not impressed which is surprising because all the sales staff were great in the search for our vehicle and getting everything straighten out for us to get the vehicle and the vehicle itself has been great thus far. Didn't expect the disappointing service. More

Super Dealership Love my Highlander and the competent, friendly service I receive there every time, highly recommend this dealership and Toyota vehicles, everything is Love my Highlander and the competent, friendly service I receive there every time, highly recommend this dealership and Toyota vehicles, everything is explained, before service😎 More