North Bay Toyota

Roberto's customer service was excellent. This was our first time buying from North Bay Toyota and we are very happy with the experience. This was our first time buying from North Bay Toyota and we are very happy with the experience. More

Brent Ogletree was vey kind and helpful. All paperwork went smoothly. I will recommend North Bay Toyota. All paperwork went smoothly. I will recommend North Bay Toyota. More

Roberto’s customer service was incomparable — always helpful, professional, and personable. This was my first time buying a new vehicle, and throughout the whole process, he was patient, answering every helpful, professional, and personable. This was my first time buying a new vehicle, and throughout the whole process, he was patient, answering every question I had with honesty and care. He never made me feel rushed or pressured, and I genuinely felt like he had my best interests in mind the entire time. His knowledge and transparency made what could have been an overwhelming experience feel exciting and straightforward. I truly appreciate how he went above and beyond to make sure I was comfortable and confident with my purchase. I really appreciated how approachable and genuine he was. If you’re looking for someone who truly cares and makes you feel comfortable every step of the way, I highly recommend Roberto. I love my new car and I’m so glad he was the one to help me with it. More

Great selection of vehicles to choose from. Awesome customer service!!I Over and above interactions with Brent. Thanks Awesome customer service!!I Over and above interactions with Brent. Thanks More

Quick in and out for tire rebalancing Garrett was awesome and Mike kept me informed of progress and timeline awesome and Mike kept me informed of progress and timeline More

Shane is my go to. Everything was just handled very well and I am comfortable leaving everything in Shane's hands and I know it will be done to my liking. Dawn made fin Everything was just handled very well and I am comfortable leaving everything in Shane's hands and I know it will be done to my liking. Dawn made financing easy and just as Shane, nothing but great reviews for both of them. This is my second purchase there in 3 years coming from Espanola. When the time comes, I will be going back there again. Thank you! More

Excellent experience and overall communication, dealership went above and beyond with convenient delivery of my new vehicle dealership went above and beyond with convenient delivery of my new vehicle More

Professional interaction. Provided me with all the relevant information I required. Followed through on a timely delivery and pick up. Provided a comparable trade in value for Provided me with all the relevant information I required. Followed through on a timely delivery and pick up. Provided a comparable trade in value for my traded vehicle. Followed up with me after vehicle pick up and answered the questions I had inquired about. More

It’s hit or miss here for what kind of service you’re going to get. There are some really incredible staff who will go out of their way to do what they need to for you as a customer, but there but there going to get. There are some really incredible staff who will go out of their way to do what they need to for you as a customer, but there but there are also those present who don’t measure up to the expectations I’ve had. Customer service is not what it used to be, and it’s disappointing to know that complaints fall on deaf, ears and resolutions are not offered. I love my vehicle, but when the warranty runs out, I will never bring it back for service. this week I was sent out after having brake service with no reminders about retorquing my wheels, and a broken centre cap on one of my wheels that was fine when I arrived, but somehow broken when I left. The “tech“ claims he did not break it, but it arrived that way. The piece actually fell off my truck when I left the lot, and when I called to advise them, they simply told me it was broken when I got there, which it wasn’t, and a replacement part would be about $85. Even if it was broken as the tech claimed, why wouldn’t someone between working on my vehicle and sending me back on my way let me know that this piece was broken and quite literally falling off of my truck? I am left feeling very disappointed after this conversation. More

Shane Grant is always extremely professional and provides excellent service. I would highly recommend your team excellent service. I would highly recommend your team More