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Nor-Lan Chrysler Dodge Jeep Ram

Grande Prairie, AB

3.9
249 Reviews

12517 100 St

Grande Prairie, AB

T8V 4H2

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249 Reviews of Nor-Lan Chrysler Dodge Jeep Ram

October 11, 2024

We bought a new Jeep Grande Cherokee 4xe from Brad Worona. He was very helpful and super knowledgeable. He made the experience very smooth and without a lot of pressure. I’d be comfortable recommendin More

by JayD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Renee in finance
August 27, 2024

We were wanting a new 1 ton truck, we called many dealerships for pricing and availability, Norland was very professional getting back to us with everything we needed to know to make our purchase fro More

by Kim and Ron
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pat, Renne
July 25, 2024

Went in for a low boost code tried to sell me $250 air filter instead of dealing with the EGR on warranty. Bought new air filter for $45 from Napa will be taking it elsewhere for the warranty fix. They ar More

by Jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad
June 27, 2024

Customer service was excellent, issues were brought up and recommended but not pushed. Detailed print out was gived. Shop bays were clean. More

by terellbell83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanice Hill
June 27, 2024

went in for a coolant hose and it was replaced and a rag left in hose, 5 visits and ahead gasket, rad, thermostat and finally a head (Diesel) gave up on them and took to other dealer for repair and a rag w More

by Do Not Use Nor-Lan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brenan Jones
March 03, 2024

there service is very poor ,I would not purchase here again. 4 visits and could not repair. took to other local dealer and repaired on first visit More

by Do Not Use Nor-Lan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
vern lind, Shane Whittaker, Kayla Crerar, Chanice Hill, Breanne Bowers, Brenan Jones
March 03, 2024

would not use them to repair a wheel barrel. techs must be green could not diagnose a head gasket after 3 visits took unit to other dealer and problem was repaired More

by Do Not Use Nor-Lan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
vern lind, Shane Whittaker, Kayla Crerar, Chanice Hill, Breanne Bowers, Brenan Jones
October 04, 2023

Amazing staff, tons of inventory and a brand new top of the line showroom shop. Top of the line customer service! 10/10 highly recommend! More

by Natasha
Recommend Dealer
Yes
Employees Worked With
Brett and Cody
July 14, 2023

Staff were polite and pleasant. New Bay is ckean. The service was quick. Been going there since I bought my car 5 years ago and will keep going there. More

by Nicolajaynebuis
Recommend Dealer
Yes
Employees Worked With
Chanice Hill
July 07, 2023

Will never give Norlan our business again, from ridiculous billing practices, to employees who are rude and aggressive. Pretty building, bad business culture. More

by dmar_t
Recommend Dealer
No
Employees Worked With
Vern
Jul 07, 2023 -

dmar_t responded

Shame on your service department, will never deal with Norlan again in any capacity.

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