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Nor-Lan Chrysler Dodge Jeep Ram

Grande Prairie, AB

3.7
246 Reviews

12517 100 St

Grande Prairie, AB

T8V 4H2

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246 Reviews of Nor-Lan Chrysler Dodge Jeep Ram

June 27, 2024

Customer service was excellent, issues were brought up and recommended but not pushed. Detailed print out was gived. Shop bays were clean. More

by terellbell83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chanice Hill
June 27, 2024

went in for a coolant hose and it was replaced and a rag left in hose, 5 visits and ahead gasket, rad, thermostat and finally a head (Diesel) gave up on them and took to other dealer for repair and a rag w More

by Do Not Use Nor-Lan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brenan Jones
March 03, 2024

there service is very poor ,I would not purchase here again. 4 visits and could not repair. took to other local dealer and repaired on first visit More

by Do Not Use Nor-Lan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
vern lind, Shane Whittaker, Kayla Crerar, Chanice Hill, Breanne Bowers, Brenan Jones
March 03, 2024

would not use them to repair a wheel barrel. techs must be green could not diagnose a head gasket after 3 visits took unit to other dealer and problem was repaired More

by Do Not Use Nor-Lan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
vern lind, Shane Whittaker, Kayla Crerar, Chanice Hill, Breanne Bowers, Brenan Jones
October 04, 2023

Amazing staff, tons of inventory and a brand new top of the line showroom shop. Top of the line customer service! 10/10 highly recommend! More

by Natasha
Recommend Dealer
Yes
Employees Worked With
Brett and Cody
July 14, 2023

Staff were polite and pleasant. New Bay is ckean. The service was quick. Been going there since I bought my car 5 years ago and will keep going there. More

by Nicolajaynebuis
Recommend Dealer
Yes
Employees Worked With
Chanice Hill
July 07, 2023

Will never give Norlan our business again, from ridiculous billing practices, to employees who are rude and aggressive. Pretty building, bad business culture. More

by dmar_t
Recommend Dealer
No
Employees Worked With
Vern
Jul 07, 2023 -

dmar_t responded

Shame on your service department, will never deal with Norlan again in any capacity.

June 16, 2023

They were awesome to deal with we got exactly what we wanted for a truck and helped us through it all I would go back again More

by Mary.T.Kennedy.95
Recommend Dealer
Yes
Employees Worked With
Chance , Brenan Jones
May 08, 2023

Had an oil change done on my jeep cherokee in March 2023. It was quick and well done. I was treated great by all staff. More

by Lunette
Recommend Dealer
Yes
Employees Worked With
Shane Whittaker, Kayla Crerar, Chanice Hill, Breanne Bowers, Brenan Jones
March 16, 2023

The Quick Lube Bay Team provided excellent service. From the moment the bay door opened the team was quick and efficient. Great communication and quality work. Thank you NorLan Team:) More

by Carolyn
Recommend Dealer
Yes
Employees Worked With
Quick Lube Team
2
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