Nor-Lan Chrysler Dodge Jeep Ram

Great service and very pleasant staff. I have dealt with Norlan for years and service is very important. I have dealt with Norlan for years and service is very important. More

Scheduling was easy and work done completely on the visit, Follow up for wheel retorque done quickly and efficiently. visit, Follow up for wheel retorque done quickly and efficiently. More

I had a light that would not shut off. Could not find help in owner manual, brought vehicle in for service and problem rectified quickly. Could not find help in owner manual, brought vehicle in for service and problem rectified quickly. More

I've had work done a couple of times there. It's never been a simple experience. Nothing ever ready when they say it will be. Booking was forgotten. Was told there was a shuttle service, there It's never been a simple experience. Nothing ever ready when they say it will be. Booking was forgotten. Was told there was a shuttle service, there wasn't. No loaner either. For a simple service and peace of mind inspection was not worth the hassle. More

Nicole, the advisor was very helpful in getting our repair done done on time and under budget repair done done on time and under budget More

I had A cylinder head gasket replaced on a Cummins 6. 7 in a Ram 3500 and it failed with a week. Norlan would not warranty their repair. (Non deleted engine) Upon having the head gasket replaced at anothe 7 in a Ram 3500 and it failed with a week. Norlan would not warranty their repair. (Non deleted engine) Upon having the head gasket replaced at another shop it was brought to my attention that there was a scar that (as they stated, was a chisel strike mark). and that they were tiring to crack cylinder wall. With the new head gasket installed engine did run ok. when this was brought to Service managers attention his reply was he would be happy to sell me a new truck. This is what happens when sales are low and its a family owned business. More

Even though there was a shortage of techs and they were traing 2 new techs, the service was good. A little lengthy though. traing 2 new techs, the service was good. A little lengthy though. More

I’m from the Yukon. They got my car in on my very short schedule, and replaced my bad tires. The staff and crew there are simply amazing. Everyone is so polite, friendly They got my car in on my very short schedule, and replaced my bad tires. The staff and crew there are simply amazing. Everyone is so polite, friendly, and knowledgeable. The courtesy pickup/drop off was very much appreciated, and super fast! I had absolutely no problems driving so far just to get my car in. Have in the past, and would happily do it again in the future. Thank you! More

Service department and Brad Worona tried to pull a fast one on us with putting flares on. Mechanic took it out of packaging and threw all wrap away. Then when Brad sent text showing how flares looked. I di one on us with putting flares on. Mechanic took it out of packaging and threw all wrap away. Then when Brad sent text showing how flares looked. I did not like it at all. Told him no don’t put them on. So he took the flares and threw them back in box and threw it in back of our new truck and expected us to pay for them. I said I don’t want them. Brad said I cannot return them. Why??? Because the packaging is gone. Well who opened and threw the packaging out. It was the mechanic and you expect me to pay for your mechanic mistakes… Also felt very rushed in purchasing this truck. It was the end of the month and Brad wanted to be paid. He even told us that. Talked with management about this matter. This is not customer service Brad!! Maybe you should go back to being a mechanic like you said you were. Cause you suck at customer service. I couldn’t believe we talked to general manager about this and nothing was done. We never got an apology from Brad. So if you want to spend your hard earned money please don’t go here to purchase a vechiles. More

Booking time was fast, vehicle was done when they said it would be. No extra costs were added for un needed things done. Service center employees were polite and the service center was very clean. would be. No extra costs were added for un needed things done. Service center employees were polite and the service center was very clean. More