NewRoads Newmarket Toyota

Just sitting in my new 2013 Toyota Matrix with 0% financing for 83 months. I even financed the stereo!!! Dealership did up and above the call of duty and met everyone of my needs. I am very pleased w financing for 83 months. I even financed the stereo!!! Dealership did up and above the call of duty and met everyone of my needs. I am very pleased with the service and the no questions asked or game playing with communications. I had Dave the up and coming star salesman, but anyone of them are fine. I will be dealing with newmarket Toyota exclusively as I have had other experiences with other places. JacK@surferdude.com More

The worst experience in my entire life. The agent, I believe was Andy, was outright rude. We ordered a brand new toyota matrix after a bad car accident. We were still a little rattled, which he knew. believe was Andy, was outright rude. We ordered a brand new toyota matrix after a bad car accident. We were still a little rattled, which he knew. We did not want to spend much money but we wanted cruise control. We picked up the car and when he showed it to us he started showing us how the radio worked. We got frustrated and said goodbye. It wasn't until we reached home that we realized that there was NO cruise control. When we called the dealership back he said that we did not ask for that to be included and said we wanted to buy a new car 'on the cheap'. Since we were looking at several dealerships I had been making notes. We did specify wanting cruise control. He accused my husband and I of LYING!!! I was OUTRAGED! I called the manager back the next day and he too called us a liar and said that since we drove the car off the lot there was nothing he could do. I asked if they could put cruise in now and he told me no. We went to another dealer and they installed after market cruise just fine. I even posted a comment on the toyota website and nobody contacted us. WE WILL NEVER BUY ANOTHER TOYOTA PRODUCT AGAIN. We tell everyone we know not to go to this particular dealership. More

I expected a little extra time for my oil change and inspection, but 2 hours was excessive. Quick lube anyone? I'm not sure why they booked so many oil changes for 8:00 am, if I had known that I would b inspection, but 2 hours was excessive. Quick lube anyone? I'm not sure why they booked so many oil changes for 8:00 am, if I had known that I would be 3rd or 4th in line. I would have come at 8:30 or 9:00. More

I went shopping for a used vehicle and found their online pricing very competitive. Negotiated most of the deal over emails, and settled on the phone. Then when I went to pay and pick up the vehicle, they ha pricing very competitive. Negotiated most of the deal over emails, and settled on the phone. Then when I went to pay and pick up the vehicle, they had slapped a sizeable admin fee on, which was not disclosed at anytime during the process. Since the vehicle was so hard to find, I did not cancel the deal. Tried to communicate with the sales manager to voice my displeasure...no response. Will never set foot in that place again. More

Went into the dealership looking for a brand new Highlander Hybrid. Tested drove it and went into the office to negotiate the price. Mike wanted to deal with the trade-in value first. Then it all st Highlander Hybrid. Tested drove it and went into the office to negotiate the price. Mike wanted to deal with the trade-in value first. Then it all started to go down hill. Apparently for 20 years in the car business the guy never even heard or seen a Subaru STi. Then Mike proceeded to call people to get quotes for the Subaru, meanwhile, people in the dealership kept on interrupting and coming into the office and it's obvious that Mike was dealing with multiple customer at the same time. Eventually Mike get some quotes from his contacts and GREAT NEWS he wants to give me $20000 for a $30000 car. I said no and stood up to leave then he asked me what I wanted pay for the hybrid. I said $49000 for a car with a MSRP of $52000. Then the guy started to lecture me using a condescending tone about my apparent young age and how he's been in the business of low balling people for 20 yrs. So I asked for my ownership (of the subaru) back and took off. Then Mike called me and said "I took" the wrong ownership with me, the one that he had handed to me when I was ready to walk out of the dealership. I called back and asked him how he wanted to deal with this situation. He said I need to go back there. It's a 130km around trip for me, and I just got home. So I told him there's noway I'm going back there, I offered to mail it, fax it, etc. He asked me when I'm going back. I said NEVER. I said maybe he can come to my home and pick it up. I thought that's as reasonable/ridiculous of a suggestion as his when he asked me to go back there. He didn't respond to any of my offers to return the ownership and just said they will "deal with it". Then we both hung up. I walked into the dealership expecting to negotiate. I understood that dealership has to make SOMETHING. But after Mike low balled my trade-ins, then gets upset about my offer, then demands I return to the dealership after HE messed up and gave me the wrong ownership/vehicle permit because he was dealing with multiple customers at the same time, I can only list all the facts to show how terrible this experience is for anyone having to deal with him. Mike Simon is one of the Sales Manager there, so I think this experience is a pretty good representation of this dealership's attitude towards their potential customers. More

Do not have high expectations if going to this dealership. Extremely poor customer service. Sales manager (one of them) does not return any calls and is very disrespectful the way he handles custo dealership. Extremely poor customer service. Sales manager (one of them) does not return any calls and is very disrespectful the way he handles customer issues. Really sad to see such a good company have such horrible customer service. More