NewRoads Newmarket Toyota

Went into the dealership looking for a brand new Highlander Hybrid. Tested drove it and went into the office to negotiate the price. Mike wanted to deal with the trade-in value first. Then it all st Highlander Hybrid. Tested drove it and went into the office to negotiate the price. Mike wanted to deal with the trade-in value first. Then it all started to go down hill. Apparently for 20 years in the car business the guy never even heard or seen a Subaru STi. Then Mike proceeded to call people to get quotes for the Subaru, meanwhile, people in the dealership kept on interrupting and coming into the office and it's obvious that Mike was dealing with multiple customer at the same time. Eventually Mike get some quotes from his contacts and GREAT NEWS he wants to give me $20000 for a $30000 car. I said no and stood up to leave then he asked me what I wanted pay for the hybrid. I said $49000 for a car with a MSRP of $52000. Then the guy started to lecture me using a condescending tone about my apparent young age and how he's been in the business of low balling people for 20 yrs. So I asked for my ownership (of the subaru) back and took off. Then Mike called me and said "I took" the wrong ownership with me, the one that he had handed to me when I was ready to walk out of the dealership. I called back and asked him how he wanted to deal with this situation. He said I need to go back there. It's a 130km around trip for me, and I just got home. So I told him there's noway I'm going back there, I offered to mail it, fax it, etc. He asked me when I'm going back. I said NEVER. I said maybe he can come to my home and pick it up. I thought that's as reasonable/ridiculous of a suggestion as his when he asked me to go back there. He didn't respond to any of my offers to return the ownership and just said they will "deal with it". Then we both hung up. I walked into the dealership expecting to negotiate. I understood that dealership has to make SOMETHING. But after Mike low balled my trade-ins, then gets upset about my offer, then demands I return to the dealership after HE messed up and gave me the wrong ownership/vehicle permit because he was dealing with multiple customers at the same time, I can only list all the facts to show how terrible this experience is for anyone having to deal with him. Mike Simon is one of the Sales Manager there, so I think this experience is a pretty good representation of this dealership's attitude towards their potential customers. More

Do not have high expectations if going to this dealership. Extremely poor customer service. Sales manager (one of them) does not return any calls and is very disrespectful the way he handles custo dealership. Extremely poor customer service. Sales manager (one of them) does not return any calls and is very disrespectful the way he handles customer issues. Really sad to see such a good company have such horrible customer service. More