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NewRoads Newmarket Toyota
Newmarket, ON
280 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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280 Reviews of NewRoads Newmarket Toyota
December 19, 2024
Reached out to sales manager Emily Lee in regards to a demo Supra GR. I asked for breakdown of the price and noticed secure ride $659 and window tints $599 were added on the price. When I asked to remove demo Supra GR. I asked for breakdown of the price and noticed secure ride $659 and window tints $599 were added on the price. When I asked to remove these add ons, she clearly told me they cannot be removed. Since when did tints and secure ride which is rim/tire protection became mandatory? When I reached out to the general manager Ruby Lui-Lina and didn’t hear back from her. I am surprised that such manager level staff play this type of games. People that are first time car buyers will be taken advantage of by this team. I will not recommend anyone to this location. After posting my initial review. Senior manager Luca emailed and wanted to have a phone call. I spoke to senior sales man on Dec 19 2024. Just like the other managers from this location he doesn't see why the add on fee should be removed if the customer doesn't want it. First 15 mins of the call, he indicated that the "add on" service fee which is part of the listed price is only an issue because I saw the break down of the fee. then later on the call i was told by him, if i don't wish to have the add on service than its fine they wont include it however the price doesn't change. This experience just amazed me on how the manager is accepting to hide the breakdown of the services/fees that you are 100% expected to pay and if you are an experienced buyer then you cannot purchase the vehicle unless you allow the dealership to take advantage of you. More
by Khalid
Employees Worked With
Ruby Lui-Lina, Emily Lee, Luca Bensette
November 30, 2024
Allison is the I recently purchased a Toyota Corolla . I had really good experience with Allison . Highly recommend if anyone looking for a Toyota . I had really good experience with Allison . Highly recommend if anyone looking for a Toyota . More
by zhy7607285959
Employees Worked With
Allison
November 28, 2024
Bought a new 2024 rav hybrid from these guys. Very friendly and knowledgeable staff. Ryan was my sales rep and couldn't have made the process easier. I would definitely deal with them again and w Very friendly and knowledgeable staff. Ryan was my sales rep and couldn't have made the process easier. I would definitely deal with them again and would highly recommend to anyone elce. More
by nikemike3150
Employees Worked With
Ryan Reeves
November 18, 2024
Worked with Frank to buy a new 2025 Toyota Sienna. Arrived within timeframe promised and as agreed upon with no issues. Great car and great service! Thanks Frank! Arrived within timeframe promised and as agreed upon with no issues. Great car and great service! Thanks Frank! More
by Russell
Employees Worked With
Frank
November 15, 2024
Brian at Toyota Newmarket was the man! !! I get my 2024 TRD Sport Tacoma with my manual transmission sooner then expected and I am very excited and thankful for the quick professional servi !! I get my 2024 TRD Sport Tacoma with my manual transmission sooner then expected and I am very excited and thankful for the quick professional service that I received !! More
by Flahertyj17
Employees Worked With
Brian , Nic
November 13, 2024
Right from the first phone call with Cian I knew I had made the right choice switching from the Barrie Toyota to the Newmarket Toyota Family!! Cian has exceptional customer service, follow-ups and updat made the right choice switching from the Barrie Toyota to the Newmarket Toyota Family!! Cian has exceptional customer service, follow-ups and updates and was extremely helpful with my trade in lease!! His knowledge, respect and professionalism were top notch! He really made the effort and went above and beyond to get the car that I love!! The day of the pick up he was very thorough and just as excited to see me get explain all the fine details and drive away! I look forward to seeing him and working with him and would recommend him everyday of the week! More
by Kandacebrockett
Employees Worked With
Cian Flaherty
