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NewRoads Newmarket Toyota
Newmarket, ON
285 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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285 Reviews of NewRoads Newmarket Toyota
March 02, 2025
I leased a Toyota Corolla Cross LE FWD from this dealership in 2023 because they had no other vehicles whoch arrived earlier than two months except this one, which was a cancelled order. They asked dealership in 2023 because they had no other vehicles whoch arrived earlier than two months except this one, which was a cancelled order. They asked me to pay $2000 as down payment. The car was terrible, slow on highway, unstable in winter in spite of winter tires. Not mentioning the jampacked space in the car. I once asked them to exchange the car or accept the return and pay my $2000 six months later, but they refused to do so. This year, I asked to exhange it with a RAV4 Hybrid. The price on their signs in the dealership is $120 weekly. I had talked to my sales advisor and she had given me the quote for $270 taxes in. When I wanted to finalize the exchange, Emily, the sales manager, issued an invoice including $1500 extra for lease expenses, which reached $312 biweekly, too far from the quote I had already got. When I complained about that, she said that was the best they could do. Considering the fact that they were not going to pay back the $2000 they received at the beginning and were not going to pay me back forvthe maintenance package I had already bought for the Corrolla Cross, they even charged me a penalty for returning that lemon earlier than they expected. I do not recommmend any deals with this dealership as well as with Toyota. More
by Siamak
Employees Worked With
Kaylee
February 19, 2025
They are professional, understanding, helpful and most important honest. I have been dealing with them since 2018 and would not go anywhere else. important honest. I have been dealing with them since 2018 and would not go anywhere else. More
by Laura
Employees Worked With
Peter, Andrew, Nick, Suzanna and all the mechanics that I’m sad to say I do not know their names. Also the most important person Allen who always greets you with a smile when you pull your car into the building.
January 21, 2025
Ramit, the salesman is very knowledgeable about the cars he sells, honest and polite. The finance manager, Tom, had these same qualities and explained without pushing some available options. He was very he sells, honest and polite. The finance manager, Tom, had these same qualities and explained without pushing some available options. He was very factual without any sales pressure at all. He explained everything and left us to make the decisions. Overall I feel like their approach is what made us choose this dealer. If you are thinking of a new car start with Ramit and finish with Tom and you will have no regrets. More
by PS
Employees Worked With
Ramit, Tom
December 19, 2024
Reached out to sales manager Emily Lee in regards to a demo Supra GR. I asked for breakdown of the price and noticed secure ride $659 and window tints $599 were added on the price. When I asked to remove demo Supra GR. I asked for breakdown of the price and noticed secure ride $659 and window tints $599 were added on the price. When I asked to remove these add ons, she clearly told me they cannot be removed. Since when did tints and secure ride which is rim/tire protection became mandatory? When I reached out to the general manager Ruby Lui-Lina and didn’t hear back from her. I am surprised that such manager level staff play this type of games. People that are first time car buyers will be taken advantage of by this team. I will not recommend anyone to this location. After posting my initial review. Senior manager Luca emailed and wanted to have a phone call. I spoke to senior sales man on Dec 19 2024. Just like the other managers from this location he doesn't see why the add on fee should be removed if the customer doesn't want it. First 15 mins of the call, he indicated that the "add on" service fee which is part of the listed price is only an issue because I saw the break down of the fee. then later on the call i was told by him, if i don't wish to have the add on service than its fine they wont include it however the price doesn't change. This experience just amazed me on how the manager is accepting to hide the breakdown of the services/fees that you are 100% expected to pay and if you are an experienced buyer then you cannot purchase the vehicle unless you allow the dealership to take advantage of you. More
by Khalid
Employees Worked With
Ruby Lui-Lina, Emily Lee, Luca Bensette
November 30, 2024
Allison is the I recently purchased a Toyota Corolla . I had really good experience with Allison . Highly recommend if anyone looking for a Toyota . I had really good experience with Allison . Highly recommend if anyone looking for a Toyota . More
by zhy7607285959
Employees Worked With
Allison
November 28, 2024
Bought a new 2024 rav hybrid from these guys. Very friendly and knowledgeable staff. Ryan was my sales rep and couldn't have made the process easier. I would definitely deal with them again and w Very friendly and knowledgeable staff. Ryan was my sales rep and couldn't have made the process easier. I would definitely deal with them again and would highly recommend to anyone elce. More
by nikemike3150
Employees Worked With
Ryan Reeves
November 18, 2024
Worked with Frank to buy a new 2025 Toyota Sienna. Arrived within timeframe promised and as agreed upon with no issues. Great car and great service! Thanks Frank! Arrived within timeframe promised and as agreed upon with no issues. Great car and great service! Thanks Frank! More
by Russell
Employees Worked With
Frank
