NewRoads Honda

AVOID NEWMARKET HONDA! Service is the worst! Service staff work quickly and inaccurately. Promises are made and not kept. They will waste your time, and everyone you talk to will give you a different st staff work quickly and inaccurately. Promises are made and not kept. They will waste your time, and everyone you talk to will give you a different story. GEORGE, the service manager, is rude and unhelpful. Considering how terrible of a manager he is, you can't expect his staff to be any better. Inconsistent, incompetent service. Go to a different Honda! You deserve the best service, and other Honda locations can give it to you! Also, they're not all wearing masks. Dealerships are independently owned. Give your car to a dealer who works for it and deserves it. More

Family, Integrity and Community are easy words to put on your posters and plastic license plate frames. In reality, MY family was lured in during a pandemic and then EMBARRASED through a needlessly prolong your posters and plastic license plate frames. In reality, MY family was lured in during a pandemic and then EMBARRASED through a needlessly prolonged and misleading sales process. We're huge Honda fans who were simply renewing on a quality van and sedan, but ended up experiencing an out-in-the-open fleecing. Newmarket Honda showed NO INTEGRITY by using aggressive, opaque tactics. After a miserable experience, just about to sign, they threw in thousands in needless roadside assistance without asking my wife and I. Treated my family as a dart board for nickel and dime tactics. Only person who showed outrage was finance manger who shook her head at obvious shadiness. Disgusting, untrustworthy behavior like this indicates a sick organization that I do not recommend for car shopping or service. More

Both me and my daughter bought 2020 Honda Civics. Kylie Flemming did above and beyond what a sales representative does. We are so happy!! Thanks Kyle!! Flemming did above and beyond what a sales representative does. We are so happy!! Thanks Kyle!! More

They dont explain throughly what was done to the vehicle after service. They puch in the amount and let you pay right away. They dont provide rentals, they let you wait outside since waiting inside is not a after service. They puch in the amount and let you pay right away. They dont provide rentals, they let you wait outside since waiting inside is not allowed anymore. Something was done to my breaks which i didnt understand, warranty covered the brake pads for premature wear but the allignment which caused by the brakes i had to pay. They replaced cabin filter without even asking me first, charged me $100 plus for cabin filters which i could've done my self for under $50. Was a mistake getting my honda from them. Should've went to toyota More

Service is VERY SLOW I've been a customer of Newmarket Honda for many years, bought the last 3 vehicles from them. I've always gone to them for service, but not anymore. I've been a customer of Newmarket Honda for many years, bought the last 3 vehicles from them. I've always gone to them for service, but not anymore. Over the last several years the service has gone downhill. It takes them forever to answer the phone, and when you get transferred to the service department, you can easily wait another 10 minutes just to speak to someone. They promise the car will be ready by a certain time, but it's not. You try to book an appointment for an oil change and you have to wait 3 weeks. Last time I went in I left with surface scratches on the rear door. They told me to take it to a body shop and they can buff it out. They didn't offer to do it themselves or even to pay for it. This dealership has lost a customer in me, and most likely another customer in another family member who goes to Newmarket Honda. Shame on you Newmarket Honda. More

Life after you pickup your brand new Honda. I am Life after you pickup your brand new Honda. I am absolutely mortified with Newmarket Honda. I don’t even know where to begin. They seemed all so swe Life after you pickup your brand new Honda. I am absolutely mortified with Newmarket Honda. I don’t even know where to begin. They seemed all so sweet until you sign and they walk you out of the door. I picked up my brand new 2019 Honda Civic Touring on Sept 28/19. At first glance everything seemed fine. I took it home and was showing of my brand new car to family. Opening all the doors, Sunroof etc. There was dust all over the cracks, inside the doors and so on. Understandable as the car might be sitting in their lots for a long time, however you would think they would attempt to clean it up before delivering a $30k+ vehicle to a valuable customer that choice them for such a big purchase. But nope not Newmarket Honda. When purchasing the vehicle my sales rep asked me if I wanted a 1 or 2 year sticker at which I made it clear that I wanted a 2 year sticker for my plate he says no problem we can do that (my dad and brother were with me as witnesses). On the day of picking up my vehicle they charged me $109 and change. I have never purchased a sticker before so I wasnt aware how much it would be for a 2 year, I figured the $109 was for the 2 years that we had agreed on. After couple days of driving around and showing it off to friends and family; I just happened to glance at the sticker only to realize it says “NOV 19”....so they gave a 3 month sticker not a 2 year or even a 1 year (why bother asking if I wanted 1 or 2 years?!?!). I called Newmarket Honda and they stated it was not noted that I wanted a 2 year sticker and that I had actually been overaged. They should have only charged me $99 for the plate and the 3 month sticker. Sounds beautiful doesnt it? (Sarcasm!). I had my mom speak to Kosta (don’t know his exact title) he apologizes and says they will mail a refund cheque for the amount of $10 along with 2 free oil changes. We accepted and moved on. Now this is where it gets interesting. I was driving home from work yesterday Oct 4/19 (the same path that I have always taken for the past 5 years). Driving down Hwy 400 middle lane and noticed my car rumbling. I slow down as soon as I sense it and noticed something was not right, I was changing lanes to get on to the shoulder to inspect what happened; almost caused an accident as the treading on my front right tire popped off right in front of the vehicle next to me. Thankfully they hit their brakes and avoided the tire tread. I called roadside assistance and had the CAA tech inspect the tire tread. He stated he doesn’t see any puncture to it and suspects could be a defective tire.Again beautiful isn’t. I took it to Newmarket Honda today Oct 5/19 (a total of 6 days after picking up my brand new vehicle) they claim they cant do anything for me and that they have nothing to do with the TIRES THAT THEY PUT ON THEIR VEHICLES. They started to actually yell at us because my brother and I got upset at how disappointing this whole experience has been. They threatened to kick us out. ABSOLUTELY NO CUSTOMER SERVICE!!!! For people like that to be representing such a big brand. I’m forever fearful and scarred of purchasing a new vehicle thanks to Newmarket Honda. More

Dishonest management and disorganized head office When we took over a lease in December from a couple we had a verbal agreement with the manager and former owners that they would make the last payment When we took over a lease in December from a couple we had a verbal agreement with the manager and former owners that they would make the last payment. The manager assured us this would happen even though he had done the paperwork where we would make that payment (and didn't want to redo the paperwork so we trusted the verbal agreement). We have now got phone calls and notices from Honda saying we owe this money and this will go to collections. I explained this to about four or five people from Honda to call who each promised to look into and no one did anything except the last person who said they figured out what the problem was. That it was our information on file now so we were getting the notices. Next thing I know I get a letter warning me this will go to collections.. We like our Honda car but will never do business with this company again because of the dishonesty of the manager and poor management at Honda when it came to handling the situation professionally. I have ended up just making the payment but please be cautious. If the manager doesn't want to do the paperwork correctly, don't sign anything. This might sound obvious but we hope the people that want our business in the future will be ethical. More

Ask for Rob Dell!!! A pleasure to deal with I had the pleasure of purchasing 2019 CRV from Rob Dell. Let me say, he was wonderful to deal with. He was committed to getting the best deal for o I had the pleasure of purchasing 2019 CRV from Rob Dell. Let me say, he was wonderful to deal with. He was committed to getting the best deal for our Accord. We gave him our bottom line, and he worked within that. I highly recommend when purchasing a vehicle from Newmarket Honda, ask for Rob. He works for his clients and it shows. The pleasure was all ours when dealing with Rob Dell. Many thanks Rob More

New Sales On Mar. 23, my husband and I made our second new purchase through the most pleasant and happy salesman ever. Our salesman Rick helped us tremendously On Mar. 23, my husband and I made our second new purchase through the most pleasant and happy salesman ever. Our salesman Rick helped us tremendously on our second new purchase through Honda. He went above and beyond to get us the best price for both our trade in as well as our new purchase. He explained everything clearly and made the transition go smoothly. I would never want to purchase again through this dealership unless it was through Rick. I highly recommend him to anyone. He was most definitely the best salesman ever. Thank you Rick for everything, we look forward to keeping in touch with you during our regular service appointments. Richard & Diane More

It was truly pleasurable Newmarket Honda made purchasing a vehicle a pleasurable experience. GERRY our sales representative, made the whole experience simple and actually stre Newmarket Honda made purchasing a vehicle a pleasurable experience. GERRY our sales representative, made the whole experience simple and actually stress free. As the dealership staff are friendly and they're selection was very abundant. There prices are reasonable. We would return as a customer again, and Elizabeth can't stop talking about how wonderful her new car is. Thank you again Enrico & Elizabeth More