NewRoads Honda
Newmarket, ON
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41 Reviews of NewRoads Honda
Raffaele was great and made sure we were happy with our purchase. Thanks for great service. I will make sure I spread the word about your knowledge and professionalism in making a tough choice a bit easier purchase. Thanks for great service. I will make sure I spread the word about your knowledge and professionalism in making a tough choice a bit easier!! Thanks again. More
First off, they did not have any of the vehicles we wanted, but advertised having them. We get there and wait and wait and wait, to then be offered a test drive in the model we do not want. We enjoyed wanted, but advertised having them. We get there and wait and wait and wait, to then be offered a test drive in the model we do not want. We enjoyed that drive, and asked if we could get the civic sport. Kyle assured us he found the last one in Ontario, got our hopes up, sold us the vehicle. 8 days later after paying for rentals, he calls to tell us he does not have our car but wants to sell us the lower model that we clearly stated we did not want. The financing department was like highway robbery, felt like he thought we were absolutely stupid. Trying to sell us on warranty packages that cost twice as much as the car payments would!!! 3 hours wasted...8 days wasted....all our hopes are gone now for the car we were promised. I highly do not suggest these shady liars. More
Rafael was outstanding! My husband and I wanted to help our daughter with her first purchase and he made the whole experience enjoyable from start to finish! He was knowledgeable, personable, and understan our daughter with her first purchase and he made the whole experience enjoyable from start to finish! He was knowledgeable, personable, and understanding of our needs. I HIGHLY recommend him to anyone looking to get into a used vehicle -- you will be very happy that you did :) More
Raffaele was super friendly and very accommodating as he let me see if my kayak would fit in a CRV. I did not feel pressured by him and he was very knowledgeable about the features on the SUVs I was looking let me see if my kayak would fit in a CRV. I did not feel pressured by him and he was very knowledgeable about the features on the SUVs I was looking at. I highly recommend dealing with him! More
I wanted to share my bad experience I had with Honda Newmarket. I dealt with Zhana Moroz and Mark Oliver. They didn’t disclose Honda’s special discount available for customers even though they have to a Newmarket. I dealt with Zhana Moroz and Mark Oliver. They didn’t disclose Honda’s special discount available for customers even though they have to and presented it as the dealership discount given to me. I feel tricked and scammed. Be very careful dealing with these people and always do your homework before going to Honda Newmarket. I’ve repeted customer but this was my last visit to this dealership. More
I went in to purchase my first car in several years and was understandably apprehensive, but the staff at Newmarket Honda were extremely professional, knowledgeable and courteous. From the moment I was understandably apprehensive, but the staff at Newmarket Honda were extremely professional, knowledgeable and courteous. From the moment I arrived on the lot I never felt pressured or rushed to buy a car. After a couple of test drives and talking with the dealer I went in to finalize the purchase .To say I was over the Moon is an understatement ! Raffaele had gone above and beyond my expectations and the Accord Touring was perfect. I would highly recommend this dealership to my family and friends. They didn't just sell me a car but an amazing experience. More
Apr\2021 Driving my 2017 CRV, the dreaded engine warning light came on. After paying for an engine assessment at my local dealer, I decided to visit Newmarket Honda where I had purchased the vehicle. I'm gl light came on. After paying for an engine assessment at my local dealer, I decided to visit Newmarket Honda where I had purchased the vehicle. I'm glad I did. I dealt with Lisa in the service area and was treated very well. She calmly and patiently explained my options, made arrangements for the required parts and kept me updated throughout. The warning light has been cleared, the car is running smoothly and, in the future, I'll be happy to drive the extra distance for such excellent service. More
AVOID NEWMARKET HONDA! Service is the worst! Service staff work quickly and inaccurately. Promises are made and not kept. They will waste your time, and everyone you talk to will give you a different st staff work quickly and inaccurately. Promises are made and not kept. They will waste your time, and everyone you talk to will give you a different story. GEORGE, the service manager, is rude and unhelpful. Considering how terrible of a manager he is, you can't expect his staff to be any better. Inconsistent, incompetent service. Go to a different Honda! You deserve the best service, and other Honda locations can give it to you! Also, they're not all wearing masks. Dealerships are independently owned. Give your car to a dealer who works for it and deserves it. More
Family, Integrity and Community are easy words to put on your posters and plastic license plate frames. In reality, MY family was lured in during a pandemic and then EMBARRASED through a needlessly prolong your posters and plastic license plate frames. In reality, MY family was lured in during a pandemic and then EMBARRASED through a needlessly prolonged and misleading sales process. We're huge Honda fans who were simply renewing on a quality van and sedan, but ended up experiencing an out-in-the-open fleecing. Newmarket Honda showed NO INTEGRITY by using aggressive, opaque tactics. After a miserable experience, just about to sign, they threw in thousands in needless roadside assistance without asking my wife and I. Treated my family as a dart board for nickel and dime tactics. Only person who showed outrage was finance manger who shook her head at obvious shadiness. Disgusting, untrustworthy behavior like this indicates a sick organization that I do not recommend for car shopping or service. More