NewRoads Chrysler Dodge Jeep

We truly enjoyed our experience dealing with Mark (and Randy). We had a few glitches (out of MacIver's control) during the delivery of the right truck, but Mark and Randy were patient, professional and pr Randy). We had a few glitches (out of MacIver's control) during the delivery of the right truck, but Mark and Randy were patient, professional and prompt with handling the situation to our complete satisfaction. We do not hesitate in recommending Mark and would definitely go back there if/when we are shopping again. More

We were very pleased with all aspects of our experience in purchasing a brand new Caravan at MacIver Dodge. Coming in with 2 young children makes decision-making very difficult, but our sales person (as w in purchasing a brand new Caravan at MacIver Dodge. Coming in with 2 young children makes decision-making very difficult, but our sales person (as well as several other staff) made it very easy for us to concentrate. The children were offered a movie to watch inside one of the new Caravans, as well as snacks and pizza - what more could kids ask for?! Our needs were very specific and our sales person considered every option in offering various vehicles to us within our price range. As such, we were able to choose which option made the most sense to us. My husband and I both greatly appreciated the no-nonsense, up-front price negotiations practiced at MacIver. There was none of the back-and-forth 'running to the manager for approval' at every turn. Regarding the negotiations of our trade-in vehicle, a fair price was offered straight off, that allowed us to take the offer without hesitation. Our experience left us feeling respected, with both sides feeling satisfied. I would not hesitate to recommend Paul Ferreira to a friend or colleague who is in the market for a new Dodge/Jeep vehicle. More

Paul was very informative about the features that separated a Ram 1500 from the competition. He listened to what we were looking for and worked hard at finding a truck that we wanted at a price that separated a Ram 1500 from the competition. He listened to what we were looking for and worked hard at finding a truck that we wanted at a price that we were happy with. He made us feel like we were family and would continue to be long after the sale. More

We are returning customers to MacIver. In 2008 we bought a new vehicle from Paul Ferrera and had a fabulous experience and got a good price. We returned when looking to purchase a new/used vehicle because a new vehicle from Paul Ferrera and had a fabulous experience and got a good price. We returned when looking to purchase a new/used vehicle because we had been so happy with our initial experience. We were looking for a used Dodge caravan and my husband had done a ton of research on both new and used Caravans including tons of price comparisons. There was a used vehicle of interest that he went in to see. He did not go to Paul Ferrera as the last time he had called to speak with him he was informed that Paul was working at a different dealership. He dealt with Gary in used cars, saw the vehicle that he had come for, agreed on a price and put down the $2000 deposit. Upon returning home to show me the pictures he realized that a 'Crew' tag was missing off of the tail gate. When he called Gary to inquire as to why, many different versions of the reasons surfaced ranging from the gate having a scratch and the tag not being put back, to the gate maybe being replaced, to 'we don't have to tell you anything if the damage was under $2000'. At this point my husband tried to back out of the deal as he didn't feel good about the purchase and lack of transparency and they refused to give the $2000 back (as the owner was on vacation and no one else could make that decision). It went down hill from there with calls from the used-car manager trying to change his mind and get him into a different vehicle - new or used. Essentially the $2000 was being held hostage. At this point we were transfered over to Paul Ferrera in new cars who was back to try to save the deal with a new vehicle. For the new vehicle we had a quote from the website unhaggle.com and a dealership in Mississauga who would match unhaggle's price. Paul was in an impossible situation with customers who felt as though they were being forced to negociate with terrosists who were holding our $2000 hostage, and taking over from colleagues who were angry as well. Getting the price matched was not an easy process on either side, however Paul was the one thing that kept us from taking the $2000 hit and taking our business elsewhere strictly on principal. He was between a rock and a hard place trying to save a deal, returning customers and the threat of getting OMVIC involved. Randy Carter (the new cars sales manager) and Paul worked together to match the price and use the customer service skills that had been SO lacking during the first part of the process to get us into a vehicle that we were happy with at a fair price. Would we buy another vehicle from MacIver? No way. But from Paul Ferrera - absolutely. We felt very betrayed by the horrific experience at MacIver, especially given that we were returning customers. After all was said and done and it was brought to the attention of the owner he spoke with me personally and listened to my concerns. Everyone was great AFTER the fact once the deal had been made. In summary after a really awful experience, Paul Ferrera (and Randy) enabled us to walk away with a vehicle that we were happy with, feeling as though we had gotten a fair price and been treated with respect in the end. It truly does take a great sales person with great skills to get a customer who had felt so angry to walk away feeling good about the end result. More

I have been buying cars from Garry Mac for many years. I love my Jeep Patriot. Also the service at Maciver Dodge Is the best from the service counter,techs and shuttle service. Keep up the good work. best t love my Jeep Patriot. Also the service at Maciver Dodge Is the best from the service counter,techs and shuttle service. Keep up the good work. best to all. Did you know that Garry Mac has been selling Chrysler for 42 years and has been at Maciver Dodge for nearly 30 years. T.Kent More

My sales man jim hillock was great to deal with he new all his products very very well, he gave me all the answers that l needed to make my choice for the vehicle l wanted to purchase he was very understa all his products very very well, he gave me all the answers that l needed to make my choice for the vehicle l wanted to purchase he was very understanding to my needs, l would send all of my friends to see him if they were looking to buy a car. More

Great experience, our salesperson Jim was very knowledgable and helpful and everything was explained throughly and clearly. We would strongly recommend Jim and this dealership to anyone who is in knowledgable and helpful and everything was explained throughly and clearly. We would strongly recommend Jim and this dealership to anyone who is interested in purchasing a vehicle. More

Knowledgeable, friendly and keeping their clients concerns at the forefront of the sales process, Dale Dever and the staff at Maciver Dodge Jeep in Newmarket made me feel welcome from the moment I wa concerns at the forefront of the sales process, Dale Dever and the staff at Maciver Dodge Jeep in Newmarket made me feel welcome from the moment I walked in the door and have at every step since. Dave is a consummate professional who did not try and pull the sale process into areas where I might be uncomfortable, rather was gracious and confident when listening to the requirements I had and worked hard to ensure those goals were met. In no way did I feel pressured to purchase any options or upgrades which I did not specify and never did I feel that Dale and the rest of the staff were working to get me in and out of the door as quickly as possible. In fact, quite the opposite, it felt like coming home in many ways, with very friendly and down to earth people who made the entire time I spent there entertaining, courteous and sincere. If asked to find one negative, finding the only one I can think of serves in fact to show the level of commitment Dale has to the customer. While reviewing the vehicle after it arrived we discussed one extra I did purchase, the undercoat protection. Dale advised me that while the process did not involve a comprehensive coating of every surface, it rather tended to focus on areas that rust more commonly: creases, crevices, seams, undercarriage, under the hood, and others. He proceeded to show me typical locations which were coated as expected yet it was not long when he found areas under the hood where he felt there should have been protection and there were not. It did not take Dale long to politely excuse himself and call the applicator directly and insist upon a complete redo of the undercoating, much to my surprise and satisfaction. I tend to find myself rather detail oriented and was pleasantly surprised to see Dale felt even more strongly than I typically do that the job be redone thoroughly and to his and my satisfaction. I simply cannot say enough positive about Dale and the rest of the staff to their job very well done and how they ensured I was a very satisfied customer, thank you! More

My experience was made easy and efficient thanks to Felix for all his wonderful service. I would continue to remain a customer of Dodge due to the wonderful and relaxed process of purchasing a new vehicle. for all his wonderful service. I would continue to remain a customer of Dodge due to the wonderful and relaxed process of purchasing a new vehicle. More

I am very happy with how Felix treated myself and my family. I chose these ratings because He did a fantastic job at showing us that our thoughts and questions mattered. He explained everything through family. I chose these ratings because He did a fantastic job at showing us that our thoughts and questions mattered. He explained everything through and through. I have already begun to recommend this dealership More