NewRoads Chrysler Dodge Jeep

Warranty Repair Purchased 2014 Jeep Cherokee it was having drivetrain issues at 345 KM. I booked an appointment with service and took it in, the appointment was for 1 Purchased 2014 Jeep Cherokee it was having drivetrain issues at 345 KM. I booked an appointment with service and took it in, the appointment was for 1:00 pm. it took them 2 hours to diagnose the problem by the time i was out with a rental it was 5 PM. I picked up my car today (after 7 days) its making the same noise again, the interior was dirty the passenger seats and door panels were extremely dirty. The car was driven 50 KM I mean I drove it 5 KM to my house to know that the problem still exists and they drove it 50 and still could not realize the car was not fixed. This is not what I expect from a dealership I mean this is a $42000 car that has been in the shop more then in my garage. Very disappointed. More

Got what I wanted?? Went in looking for a comfortable and a great family van. Looked at many vans and our salesman Jack recommended looking at the Town & Country for our Went in looking for a comfortable and a great family van. Looked at many vans and our salesman Jack recommended looking at the Town & Country for our requirements. It had low kilometers, it had all kinds of functions and had a lot of space for my family. Jack was helpful and courteous to our needs without being pushy. More

my purchase experience of a 2013 Hyundai Veloster I purchased a used 2013 Hyundai Veloster from MacIver Dodge....my initial interaction was through autotrader and then a phonecall when Jim Hillock too I purchased a used 2013 Hyundai Veloster from MacIver Dodge....my initial interaction was through autotrader and then a phonecall when Jim Hillock took my call...I was driving from a fair distance to see the car and Jim informed me he would make it worth the drive...Jim was very friendly and experienced at the whole car sales process...I'm very happy with how the procedure went considering I live 90 min away....It was worth the drive to MacIver....hmmm..a good motto? More

Purchase of new vehicle This was my third consecutive new vehicle that I have purchased at MacIver over the past ten years. My recent experience was excellent, as were my pr This was my third consecutive new vehicle that I have purchased at MacIver over the past ten years. My recent experience was excellent, as were my previous purchases. During this most recent visit Karen Kozie was my sales consultant. She was very informative and took the time to explain things. Her knowledge of the vehicle, which I eventually purchased, was excellent. She demonstrated excellent customer service and was interested in all my questions and took the time to provide me the necessary information. During my research for this latest purchase I visited another Jeep/Dodge dealer in York Region. The customer service was poor and the sales person did not seem interested in my inquires and questions; it was like I was bothering him; Karen was the opposite. In dealing with Karen, I also had the opportunity to deal with Jim Mallinos, the Sales Manager. Jim, like Karen, demonstrated excellent customer service and clearly explained all my purchase options, both the pros and the cons to any next steps I was considering in my purchase. After dealing with Karen and Jim over the period of a week, I purchased a brand new Jeep Cherokee. Karen is a great example of how sales personnel should conduct themselves; she has a great disposition and is clearly knowledgable about her responsibilities. The same can be said for Jim; excellent to deal with. Both Jim and Karen also showed compassion and stepping away from the sales for a moment and we talked about our families; the personal touch is appreciated. I have no hesitation recommending anyone to visit and see Karen if you are considering a vehicle purchase. I am confident you will not be disappointed. More

Dodge Ram 2500 I am very happy with my truck now. There were some previous complications but the staff helped to find my perfect vehicle with all the bells and whist I am very happy with my truck now. There were some previous complications but the staff helped to find my perfect vehicle with all the bells and whistles. More

Happy Customer This was the first brand new vehicle that I have bought and I was very happy with the level and quality of the customer service that I received from G This was the first brand new vehicle that I have bought and I was very happy with the level and quality of the customer service that I received from Garry. He took the time to make sure that I was going to purchase what was best for me. It was not like he was just trying to sell me whatever and get me out the door. He was very caring and I think that is hard to find now a days!! I am loving my Dodge Journey!! :) Thank you Garry for the great service and I will be sure to refer others to come and see you in the future. Thanks again, Joanne More

Collision Center Had a very postitive experience. Rebecca was not only helpful, professional and understanding, but she helped us save on cost. Our car got fixed to ou Had a very postitive experience. Rebecca was not only helpful, professional and understanding, but she helped us save on cost. Our car got fixed to our utmost satisfaction. Also two thumbs up to James (the service guy who worked on our car) :-) More

Our experience at MacIver Dodge was great. We were not expected to purchase a car that day but could not pass on the excellent customer service and price of the Journey. expected to purchase a car that day but could not pass on the excellent customer service and price of the Journey. More

It has been a few weeks since I purchased my new Cherokee from MacIver Dodge. I had to purchase a new vehicle because my previous one had been in an accident and had been written off. I had great concerns from MacIver Dodge. I had to purchase a new vehicle because my previous one had been in an accident and had been written off. I had great concerns and wanted to ensure that my family would be safe behind the wheel. I was uncertain as to which vehicle might replace the vehicle I did have prior to this. I wanted to make sure that once my kids were comfortable behind the wheel again that they were driving something that would provide them the features that would give them the safety and security we required. Karen greeted me, listened to the circumstances that surrounded my needs and then gave me the options necessary to make a decision that allowed for my family to benefit from the safety the new car had to provide. I was able to work with her to make the payments affordable and our new car was delivered right upon the time that our insurance rental vehicle was to be given back. I had been to other dealerships that were pressuring me into making decisions quickly. I appreciated that I was given the time to think about my choices and was not pushed into a deal at the minute I sat down at her desk. Karen listened, provided me the options and in the long run showed me that it isn't always about getting the quick deal that makes the difference. I know that she is in the business of selling cars, but she certainly takes the interest of the customer into account. It is not about making the immediate sale but it is about making certain that you are comfortable with your choice with respect to payment and that you have all the information to make a knowledgeable decision. It was very refreshing to have someone concerned about US and not herself and the bottom line. I would certainly hope that other customers can benefit from her knowledge and the simplicity of her delivery. She is open, honest and friendly and because of that I will recommend her to anyone that is looking to purchase another vehicle. More

From the moment we walked into the dealership Dale was extremely cheerful and helpful as we were not quite too sure exactly what we wanted. We wanted a van and the best deal possible. This is exactly what extremely cheerful and helpful as we were not quite too sure exactly what we wanted. We wanted a van and the best deal possible. This is exactly what Dale gave us. He is extremely knowledgable and personable, is would recommend anyone to see him for a vehicle. As promised our new van was waiting for us to pick up two days later!and after a quick review of all our new van could do we drove off extremely pleased. Thank you Dale for making this a very pleasant endeavour ! More