NewRoads Chrysler Dodge Jeep

Chris was excellent! Not pushy and respected my time. My whole experience was seamless really. I would definitely refer others to him. Not pushy and respected my time. My whole experience was seamless really. I would definitely refer others to him. More

Better than average dealerships! Plenty of “Good deal” on used cars but that depends… on Plenty of “Good deal” on used cars but that depends… on More

I had my RAM towed in and the service was excellent, service advisor Tammy kept me informed along the way and had me back on the road the same day. service advisor Tammy kept me informed along the way and had me back on the road the same day. More

this is the worst dealer i have ever experienced in my life. I did not know much about the pick up truck in general and specifically Ram 1500$. We saw our friend bought one and thought about it. We went t life. I did not know much about the pick up truck in general and specifically Ram 1500$. We saw our friend bought one and thought about it. We went to the dealer close our home and they showed us 2022 Ram 1500 sport and limited model. Quickly the salesman told me we have a good deal today and told us the limit model price is 78,000$ . As mentioned we did not know much about the Ram so i think it sound good. We told the salesman if they could have given us the winter tire set or somethings equivalent we would finalized it. It happened on the same day. We did not shop around at all. When we were back to the dealer ship next day, they told us they sent us the wrong car price. this should be 95k . :(((what? 17k difference. after shock , we accepted the fact sometimes it happened: the guy probably made mistake. with bit of negotiation, it came down to 93,000s plus a set of winter tire with 22 inch rim on it. My wife didnt want to spend over 90k for a truck which we did not really use it since we have a lexus and an oddessy at home. we asked they could accepted 90,688$ . Finally they brought the paper and said we had a deal. However, when we signed the paperwork, the winter set was not there. The representative told me they gave too much the discount they could included the winter set????.they removed the set and discount 2300$ which doesnt make sense. I should have accepted the original deal. The representative told me the 22 inch rim and tires are around 2800-3000$ . sorry he couldnt ask to include ; however, that was the deal before. Regards, we were at the final stage of signing the paperwork, i did not like to argue on it . i told them i would pay 1000$ and they covered the rest for the winter set. Done. 1 week later , when i came to pick up the car, all the paperwork done . i didn’t see invoice for the winter and nothing was given. They said they couldnt do for me. Hey , why did they tell me the other day or called me before i signed the paperwork. I was mad and told them we cancelled the deal. The manager said “close the deal”. they ordered me the set. i paid 1000$ and asked them wrote it down on the receipt. They called me about 1 week to come to pick up the set. Back up my car at the door, a set of 18 inch tires not 22 and not nice rim as they said . it is basic rim for winter. i was mad and did not accept it. since it was not a deal we agreed on. The another manager told me i had to accept it since 22 inch rim and winter tires do not exist/ are not applicable for the truck:)). i challenged him and finally he said small rim is more safety. After 2 hours of back and forth and wait for the solutions, they did not come up with anything. they said it cost them 4600$ to purchase something i wanted. i said i didnt know how much but it was the deal. I was very tired and just wanted to get it done. i mentioned why they just gave me 2000$ and 1000$ back. i would buy myself. They said they cant give any money.:(((). My wife and family were very upset. we were trapped. We finally agreed with 18 inch winter tire but must be mounted on a nicer rim. They agree and told me the manager would call me in next several days to let me know when it was ready. Almost two weeks now, nobody updated me. i texted the representative. he ignored me until i would filed a complaint. Until now i still do not have any update from them . I am discussing with lawyer clerk to file a complaint to canada consumer protection and consider to go further action . It is not worth to sue if looking at it financing side but if we do not do anything this kind of dealer will rip off customers More

Excellent service! I can’t thank you enough for getting me back on the road after we broke down during our trip. As out of towners, you took us in and got us back on t I can’t thank you enough for getting me back on the road after we broke down during our trip. As out of towners, you took us in and got us back on the road quickly even though you were back Logged. Thank you to Will and service techs for their efforts and patience.and Very knowledgeable staff. Highly recommend dealership for your service needs. More

DO NOT SERVICE YOUR VEHICLE HERE! ! If I could rate it a 0 Star I would Dealership took 4 days to look at my 2021 Jeep to tell me that my Oil Pump is failing. Truck is still under ! If I could rate it a 0 Star I would Dealership took 4 days to look at my 2021 Jeep to tell me that my Oil Pump is failing. Truck is still under warranty and now sitting in the parking lot 10 days later with no resolution More

Wonderful dealership - thank you Todd and Ron for your kindness. It is much appreciated! Definitely recommend doing business with them. kindness. It is much appreciated! Definitely recommend doing business with them. More

Aug 13 2022 I had dropped my 3500 Ram off for service, oil change, fuel filters, tire rotation. Part way through the morning I get a call from service saying one of my wheel locks was seized on my tire an oil change, fuel filters, tire rotation. Part way through the morning I get a call from service saying one of my wheel locks was seized on my tire and they may have to find a way to break it off but I would require new wheel locks. They stated it was because I had purchased after market wheel locks and that wasn’t a good idea. Surprise they were already the locks that were on my truck, when I bought the truck new, at the dealership. But not a problem go ahead it is what it is. Then I am also told they can only change 1 of 2 fuel filters on the truck because they seem to only have 1 in stock, super inconvenient as I am from out of town, work 6 days 1 day off (Sunday) booked this appointment ahead of time and had to take the day off work already. Anyways work is all done I go to pick up truck spend $1,500 in work and drive it away. I notice on Aug 16, my black rims have perfect 360 scratches all they way around them, I also notice several spots where my lug nuts are, the steel has been GOUGED and PEELED back. Yes I understand that it would be more reasonable if it was in one spot on one or two rims due to the nuts being “stuck on” like they said but this was on every single rim and not just in one spot, some times up to three different lug nut slots was damaged, and clearly NO attempt to even file the exposed damaged steel, just rolled up chunks of damaged steel on my rims. So I took time and gps stamped pics, called the service department and told them. They of course wanted to see. So I did my best to get to the location a few days later before 4 (as I was told this is when the service manager leaves at) drove an hour in a half out of my way (taking time off work early) arrive at 3:50…oh managers left early today. So me and the nice lady at the service desk take pics she says she will email them to him and I will be CC in email (I never was or maybe the email wasn’t sent). So fast forward to the week of Sept 12, early on. I’m now in BC working and decided to call New Roads back as I HAVE NOT HEARD A THING BACK. Service desk patches me to the lady I have been dealing with the whole time. “Oh no we have been super busy.” Starts to tell me she was sure she sent the pics to the manager, but she had gone on vacation and her phone was so full she had to delete things to update it and now she’s not sure where the pics are for him. Can I please come in again? I explain to her no I’m in BC now. She asks when will I be back. I said possibly NEVER due to me not being from Ontario I was just there for work which you guys knew. Anyways given a bunch of lame high school excuses and told the service manager will call me back. Here I am writing you this review on Sep 28 and no one has called me back at all. Do not trust your vehicle to these people I caught them trying to add on extra service when I dropped it off. And they clearly will damage your stuff and ignore you hoping you will go away. They will even continue to ask you to come back so they can complete the service you booked before and figured they would do already the first time. Awful dealership service department. Avoid at all costs More

DO NOT SERVICE YOUR VEHICLE HERE.   I rarely write reviews, but I'm so incredibly disappointed with this place I had to share my experiences.  I own 2 of their products (2012 Jeep & 20   I rarely write reviews, but I'm so incredibly disappointed with this place I had to share my experiences.  I own 2 of their products (2012 Jeep & 2016 Ram), both have been serviced for the past few years at NewRoads.  The Jeep is older and has needed more attention, but a few visits ago when they tried to stick me with yet another substantial bill, I noticed some of the work they were quoting was done on the previous visit (I had to check my old invoices).  When I brought this to their attention, they said it was an oversight and would reverse the $800! charge.  Fool me once, shame on you.  My last visit was the last straw.  I was told a bunch of stuff was once again required, including replacing my horn ($250), and one of the brake calipers ($400).  I get the call a day later to say the new horn they installed doesn't work because I now have to replace the TIPM ($1,600!).  Fool me twice, shame on me.  Not saying this was a "bait and switch", but when a loyal, well paying customer takes exception, you would think they'd do something like maybe give some options...you need a functioning horn.  If the TIPM is broken, can it be repaired (yes), are there less costly options (yes).  Had to research both myself and found I could buy an OEM from the US for less than half their quoted cost.  When I mentioned it, they said they could install it, but it wouldn't be warranted.  I'm done, say forget it and just give me the car.  My daughter picks it up and says the brakes are off.  She brings it back and they say I should really do both calipers!  Now you tell me?  What kind of outfit is this?  I've spent well over $10,000 there over the past 2 years.  You would think they'd look after a good customer.  They'll never see my money again.  Icing on the cake.  I get the follow up email, and call about rating their service, and request that if I get a call from the "head office" to please rate them a "10".  Still waiting for that call.  I'm also still waiting for the call from the General Manager who I'm sure will comment, as he does on all these negative reviews.  I've been proactive in reaching out to you a couple of times already, Todd.  I waited a week to write this review to give you a chance to call me back.  Too late.  And too bad for your sales team, which appears to be pretty good based on their reviews.  We're about to buy 2 new cars, including another Ram.  Looks like Aurora or Uxbridge will be the benefactors of those purchases, and service work.  NEVER TAKE YOUR CAR TO THIS SHOP! More