NewRoads Chrysler Dodge Jeep

Great service, friendly staff very accommodating Purchased used vehicle. Staff was great would definitely recommend. Sale was smooth no obstacles. Staff took time showed several options. Would use th Purchased used vehicle. Staff was great would definitely recommend. Sale was smooth no obstacles. Staff took time showed several options. Would use the dealership again for new or used. More

Steff's the Best!!!! Steffen was great at making us comfortable during the whole process and had all the information we needed ! We would highly recommend Steffen and New Steffen was great at making us comfortable during the whole process and had all the information we needed ! We would highly recommend Steffen and Newrosds Chrysler!!! More

Felt connected to the car buying experience I had a great experience dealing with them. Sales agent was very helpful and very knowledgeable. I felt like they put my interests first. I would go b I had a great experience dealing with them. Sales agent was very helpful and very knowledgeable. I felt like they put my interests first. I would go back again. More

Deplorable customer service I've been coming to this dealership for 2 years now (3-4 times/year) the service performed on my vehicle has always been done well, no complaints ther I've been coming to this dealership for 2 years now (3-4 times/year) the service performed on my vehicle has always been done well, no complaints there (other then fixing the same problem 3 times, under warranty and recall). But for me, it's not only about the actual work done. It's about customer service. I've always made appointments, at least a week in advance and they've never been able to take my car on time. Delays in the range of 30-60min. As I write this review 32min and counting. I've been told not to wait in store as my car gets a simple oil change because the wait time will be over 2 hours, with an appointment! Shuttle service is very good tho. I was hoping with the recent change to NewRoads that this would change but obviously not. Be ready to wait around and alter your days plans, actually don't make ANY other plans! UPDATE on service received May 3rd 2017 - service done on vehicle seems to have been done well. (Oil change, seasonal tire change over and allignment) It took just over 2 hours to get out of there. I am changing my star rating to 1 because of the deplorable customer service I witnessed at the service desk. After sitting in their waiting room for nearly 1h30min, my back was getting sore and wanted to stretch my legs. As I was stretching out in front of the service desk I overheard on multiple occasions their service staff call customers bit**es (behind their backs) for complaining about the wait times. The complaints were completely justified and no explanations as to why the waits were long. Keeping customers updated would go a long way! I saw the mechanic drive my car out of the shop and walk my keys and completed paperwork to the desk and hand it directly to one of the ladies. She then proceeded to take personal calls on her cell phone and text. Processing the paperwork took over 20min, I was fuming but kept call as she apologized for the wait. I will never return after confirming I can take my car else where and keep my warranty intact. More

Purchasing a used. Vehicle Very pleased with mike Gregor Answers all our questions and served us very well. Took us though the truck and showed us all the features. Very pleased with mike Gregor Answers all our questions and served us very well. Took us though the truck and showed us all the features. More

New Vehicle Purchase For me it is about trust. Dale Dever from New Roads Chrysler has made this and past experiences about trust. My money has been valued. Dale was very For me it is about trust. Dale Dever from New Roads Chrysler has made this and past experiences about trust. My money has been valued. Dale was very Professional and made this a great experience. Thanks Dale More

Awesome Customer Service! Michael Dempsey was friendly and helpful right from the get go. He listened to what I was interested in and made it happen. This will be my 3rd car Michael Dempsey was friendly and helpful right from the get go. He listened to what I was interested in and made it happen. This will be my 3rd car from this dealership, so far so good! Thank you Michael! More

Excellent customer service from sales representative After going to New roads Chrysler and jeep in newmarket Ontario I was welcomed with a sincere greeting from Stefan. Stefan was very helpful and guided After going to New roads Chrysler and jeep in newmarket Ontario I was welcomed with a sincere greeting from Stefan. Stefan was very helpful and guided me to achieve the purchase of the vehicle i was initially looking for. Overall great experience and help from Stefan.. Looking forward to getting the keys to my new jeep and future business at New roads Chrysler jeep.. And dodge. More

Couldnt have been happier! New Roads Newmarket was not my first choice as I live in Barrie. I was very unhappy with Barrie Chrysler so I contacted New Roads Newmarket and spoke New Roads Newmarket was not my first choice as I live in Barrie. I was very unhappy with Barrie Chrysler so I contacted New Roads Newmarket and spoke with Jim Hillock. He was absolutely amazing to deal with. From the time I walked in the front door people could not have been more helpful. My 2017 Jeep Rubicon was ordered and built as per my requests. I was prepared for lengthy wait of 6-8 weeks but was pleasantly surprised when it was in in 3 weeks. When I went in to pick it up Jim was very patient in explaining all the new features that I was very unfamiliar with. I left the dealership feeling very excited and happy. Approx. a half hour later I stopped for some lunch and notice there was a fairly noticeable scuff and scratch on the right side of the bumper. I pboned Jim and he said to bring it back right away. Both Jim and Eric were most helpful. Both have followed up with phone calls to let me know they would be ordering a new bumper for my Rubicon and when it was in. I have to contact service to set up a day and time to have the bumper replaced. I have every confidence that this will go as smoothly as everythi g else has at New Roads Newmarket. More

Get what you want, when you want it I have driven a Chrysler mini van for years and have been very happy, Time to upgrade and I wanted an SUV and the Dodge Journey was the best value on I have driven a Chrysler mini van for years and have been very happy, Time to upgrade and I wanted an SUV and the Dodge Journey was the best value on the market. I knew what I wanted and how much I was willing to pay. Ishmael was our representative he was very friendly and customer focused.. He knew his products and what inventory was available for me to weigh my options. He worked hard for his sale and wanting to keep me as a longtime customer. I would recommend this Dealership for future business for myself, family and friends.. Job well done.. Thank you. More