NewRoads Aurora Toyota

Love my new and highly advanced hybrid Toyota RAV4 2020, Dave Derouin the sales person was kind, patient and a professional. I highly recommend Toyota Dave Derouin the sales person was kind, patient and a professional. I highly recommend Toyota More

Prompt professional service I have purchased two cars from Aurora Toyota. A 2009 Corolla and a 2011 Camry. I have been treated well by this dealership over the years of ownership I have purchased two cars from Aurora Toyota. A 2009 Corolla and a 2011 Camry. I have been treated well by this dealership over the years of ownership and do all my service needs with this honourable dealership. Last friday I had a repair that I needed done faster than as soon as possible as I was going out of town and also had to be a work meeting that same morning. Carina Melo understood my perdicament and being the consummate professional that she is got me back on the road promptly. Carina cares about her customers and does all she can to make the service experience a positive one. More

Service for clutch I would not recommend this dealership to anyone. After receiving my car after repairs to my clutch it was not right. I had numerous mechanics inspect I would not recommend this dealership to anyone. After receiving my car after repairs to my clutch it was not right. I had numerous mechanics inspect my car. After talking to head office I was advised to go to another dealership. Richmond Hill Toyota took the time to assess the problem and did the appropriate repairs to my clutch without charges. I am so happy. Thumbs up for all the guys at Richmond Hill Toyota for their impeccable service. More

Not sure If i can trust the service centre I bought the (used) car from them and did the services with them closed to last 3 years. Three months ago I booked them to perform few services includ I bought the (used) car from them and did the services with them closed to last 3 years. Three months ago I booked them to perform few services including brake maintenance (brake service with fluid replacement) based on recommendation from Toyota web. Two months after they did the job, I started to hear noise in the rear brakes and I took back to them and they said brake pads and rotors are gone and need to changes all of them ($650). I asked them how come you didn’t notice this when you did the brake maintenance. Mechanic told me they only did brake fluid replacement. They didn’t do the brake service as I requested when I booked the appointment. Not sure paper work person missed it or other one…I end up paying extra. If they had informed me early I could have save some money. So disappointed with their work. I also end up paying for checking this issue in addition. More

AVOID the Service department - Scam I brought my car to this dealership for the maintenance. I got a bill of $266 dollar for that and it looks like they did many unneeded services withou I brought my car to this dealership for the maintenance. I got a bill of $266 dollar for that and it looks like they did many unneeded services without my consent. After I explain the situation to the manager she just told me it is what it is. Very rude and very unprofessional. Please make sure you do not fall on this trap. Mike Pirzadeh More

The Best Team among Toyota Dealers The team in this dealership do care about Customers unlike Newmark location. The best customer Service, the best response time and the best in class. The team in this dealership do care about Customers unlike Newmark location. The best customer Service, the best response time and the best in class... The Leasing Manager, Allen, is a real gentleman and top notched in customer service... More

poor service Both my keys broke a week ago. I chatted online with someone who said they would put in my request for service. I never heard back from them. Fortunat Both my keys broke a week ago. I chatted online with someone who said they would put in my request for service. I never heard back from them. Fortunately, I was able to fix my keys, but was disappointed in not hearing at all from anyone. More

Exceptional Customer Service I received exceptional customer service at the Aurora Toyota Dealership and I wouldn’t think of going anywhere else for all my auto needs. I got an am I received exceptional customer service at the Aurora Toyota Dealership and I wouldn’t think of going anywhere else for all my auto needs. I got an amazing deal on my car, it looks fantastic and drives like a dream. Thanks for assistance with my new-to-me car! More

Worst Service and Working Attitude I had my Toyota Venza to do maintenance service at this dealer on April 7. The air filter was not checked (listed in the maintenance service package), I had my Toyota Venza to do maintenance service at this dealer on April 7. The air filter was not checked (listed in the maintenance service package), 5 wheel nuts were damaged. While I reported to service manager and general manager, they defended with severe bad attitude and denied without saying "sorry" More

Routine Maitenance I took my 2016 Toyota Corolla in for its routine check .... a little late. Grumbling in my usual manner because I have to do this. I take it all b I took my 2016 Toyota Corolla in for its routine check .... a little late. Grumbling in my usual manner because I have to do this. I take it all back. When I went to pick up my car I was wondering around looking for it. Not only service done but it was cleaned. Not that dirty but it was shiny and I didn't recognize it. Thank you More