NewRoads Aurora Toyota

AVOID the Service department - Scam I brought my car to this dealership for the maintenance. I got a bill of $266 dollar for that and it looks like they did many unneeded services withou I brought my car to this dealership for the maintenance. I got a bill of $266 dollar for that and it looks like they did many unneeded services without my consent. After I explain the situation to the manager she just told me it is what it is. Very rude and very unprofessional. Please make sure you do not fall on this trap. Mike Pirzadeh More

The Best Team among Toyota Dealers The team in this dealership do care about Customers unlike Newmark location. The best customer Service, the best response time and the best in class. The team in this dealership do care about Customers unlike Newmark location. The best customer Service, the best response time and the best in class... The Leasing Manager, Allen, is a real gentleman and top notched in customer service... More

poor service Both my keys broke a week ago. I chatted online with someone who said they would put in my request for service. I never heard back from them. Fortunat Both my keys broke a week ago. I chatted online with someone who said they would put in my request for service. I never heard back from them. Fortunately, I was able to fix my keys, but was disappointed in not hearing at all from anyone. More

Exceptional Customer Service I received exceptional customer service at the Aurora Toyota Dealership and I wouldn’t think of going anywhere else for all my auto needs. I got an am I received exceptional customer service at the Aurora Toyota Dealership and I wouldn’t think of going anywhere else for all my auto needs. I got an amazing deal on my car, it looks fantastic and drives like a dream. Thanks for assistance with my new-to-me car! More

Worst Service and Working Attitude I had my Toyota Venza to do maintenance service at this dealer on April 7. The air filter was not checked (listed in the maintenance service package), I had my Toyota Venza to do maintenance service at this dealer on April 7. The air filter was not checked (listed in the maintenance service package), 5 wheel nuts were damaged. While I reported to service manager and general manager, they defended with severe bad attitude and denied without saying "sorry" More

Routine Maitenance I took my 2016 Toyota Corolla in for its routine check .... a little late. Grumbling in my usual manner because I have to do this. I take it all b I took my 2016 Toyota Corolla in for its routine check .... a little late. Grumbling in my usual manner because I have to do this. I take it all back. When I went to pick up my car I was wondering around looking for it. Not only service done but it was cleaned. Not that dirty but it was shiny and I didn't recognize it. Thank you More

Recall repair I took a 2013 Rav 4 in for a transmission issue covered by a recall. They called to say it was repaired, didn't even get out of lot and found steering I took a 2013 Rav 4 in for a transmission issue covered by a recall. They called to say it was repaired, didn't even get out of lot and found steering wheel was out 1/3 of turn , went back was told l would have to comeback next week to have alignment corrected. Left dealer and discovered car can't be driven due traction control, take car and park at my shop indoors. Next Monday go to shop after car has dried of only to notice rear bumper has damage from backing into another car or being run into. The general manager Joe and service manager tell me the techs save the car had no damage when car was in their shop and it had to have happened when l had the car. My point is why first of all w outdoor you give a car back unsafe to drive and then offer me a bumper cover at great deal. Do yourself a favour, stay away from these guys. P.S. my friend Greg C. whom bought a Venza from these guys was coming back to buy a 2015-2016 Highlander for his wife witnessed this. Not buying now. More

Quick Turnaround and Professional Service Went to Aurora Toyota about getting a Rav4. We worked with David Derouin. He was professional, well mannered, collaborative and was patient as me and Went to Aurora Toyota about getting a Rav4. We worked with David Derouin. He was professional, well mannered, collaborative and was patient as me and my wife had different capability needs. We arranged a test drive on the day after a two day ice storm so it was a great way to see how the Rav4 held up. David was patient and gave us enough time to see how the Rav4 handled in different conditions. We kept going back and forth between two vehicles before finally deciding on one. Negotiation was painless and not pushy. His tone and body language was positive and not aggressive or confrontational. When he went off to his Manager, he was back quickly. Other stuff were helpful were helpful and pleasant to deal with during the process. I also am very impressed with David and the whole team getting the car ready for us in under 24 hours. My wife had to work the next day and was facing 2 hour commute via bus. Thanks very much for having it ready for us so early - much appreciated! I can’t say anything bad about the process. If you are looking for a Toyota, I recommend seeking David out at Aurora Toyota. More

The ONLY destination for TOYOTA Aurora Toyota has been my favorite store for years. Mr. Elwood and his team always exceed my expectations. Keep up the great work! My friends and I Aurora Toyota has been my favorite store for years. Mr. Elwood and his team always exceed my expectations. Keep up the great work! My friends and I will always be clients. More

Vitaly nightmare- English version My fiancé purchased a car, her review is the long one about having bubbles on the tint, scratch on door, hole in fire wall, dent on hood of car. Deale My fiancé purchased a car, her review is the long one about having bubbles on the tint, scratch on door, hole in fire wall, dent on hood of car. Dealership owned up to their faults we got a rental. One month later and car is ready, I head there and drive away; the senors tell me to go back to dealership.. I head back and was not impressed. I was very angry and may have come across as very rude; as any person dealing with this has the right to be angry. I am not good with English so have a hard time expressing myself. My fiancé didn’t want the car but dealership left us no choice said a deal is a deal. I had put 14 grand down payment and expect a new car not a car that needs to be in a shop for a month and I have a rental. Very unprofessional at the aurora location. Chris was rude, Dave was understanding but had no power in this situation. Joe was rude to my fiancé over the phone about my spelling, this is very hurtful and that can’t be easily removed as a review!! The car is damaged and has two vinn numbers and joe refuses to give a new car to us as we deserve. I would not recommend this dealership to my family, friends or anyone for that matter as they damaged our car, damaged another car without premium package and another door off another car! DO NOT BUY A C-HR 2018 from them!! They messed up on ours and it will be your problem not theirs, if you don’t see eit before leaving the dealership. Sales people have no knowledge of the cars they are selling and have to run back and forth to managers to ask questions. They have done nothing for us and the stress, emotional distress, work missed, has lost going back and fourth to deal with this.. do they offer anything to us , gas car??? Anything?? Not one thing and not even an apology. Only “these things happen” BUYERS BEWARE!!! C-HR. 2018 Aurora Toyota, damaged more than one car on their lot!!!! We have one!! Two more to sell boys!! More