Mountain Hyundai

No Integrity. Damaged my car and did not own responsibility. In Dec. 2017 I brought my car in for snow tires at Mountain Hyundai in Hamilton. The service manager did a walk around of my car and had me sign off In Dec. 2017 I brought my car in for snow tires at Mountain Hyundai in Hamilton. The service manager did a walk around of my car and had me sign off on the minor scratches on my car. After the service appointment I walked out to my car to find a) brand new snow tires and b)a CRACK on my FRONT BUMPER and a dislodged FOG LIGHT. I promptly went back inside to tell the service manager about the damage I found. He quickly said ‘Oh sorry, I must have missed it in my inspection, as it was obviously there when you came in’ Hmm. Well that was the first time I was seeing it. Interesting that he noticed the most minute scratches on my car but MISSED a CRACKED BUMPER?!? I told him that I’m not satisfied with his answer and he said that they would review the security footage to show me that the crack was there before the service appointment. Ok fine. One week, two weeks, three weeks went by and NOTHING from them. Finally after calling several times I finally got a call (voicemail) from a cheery young woman saying ‘ Hi Adrean we reviewed the security footage and as expected, the damage was on your car when you came in’ Ok. May I see the security footage please? No return of my message. Called a second time. No answer. Called a THIRD time (annoyed) Sorry I don’t see the damage. Called back to ask to speak with someone. No returned call. Wrote an email. No reply. I WILL NEVER DO BUSINESS WITH MOUNTAIN HYUNDAI in Hamilton AGAIN. I deal with people who practice with INTEGRITY and the was this was dealt with is deplorable. I shared my story here as a warning for others about these bad and dishonest business practices. No, I’m not calling a lawyer. I don’t have the time to deal with it in this way. I’m biting the bullet and calling my insurance company to get it fixed. See below the pic I was sent that ‘proves’ there was damage my car when I came in, followed by the damage I ACTUALLY found on my car. Shame on you Mountain Hyundai. You saved yourself a few dollars at the expense of your reputation. Really smart business practices.... More

My Tucson I love my new Tucson. Grant Hemrica was my Sales Rep. He was very friendly, helpful and informative. We had a couple of minor stumbles and now, a I love my new Tucson. Grant Hemrica was my Sales Rep. He was very friendly, helpful and informative. We had a couple of minor stumbles and now, a very happy ending. Thank you Grant. From a very happy customer!! More

Great buying experience! We purchased the first brand new vehicle ever a 2018 Tucson and the experience was great. Our salesman was Joseph Mercadante (sorry if I spelled it w We purchased the first brand new vehicle ever a 2018 Tucson and the experience was great. Our salesman was Joseph Mercadante (sorry if I spelled it wrong) but ask for Joseph. He was friendly, capable and knowledgeable. We got a good deal and knew everything about our vehicle before we left the lot. He gave us a tour of the facility and we met their staff. Everyone was so friendly and thanked us for our purchase. We couldn't be more pleased. And remember - Ask for Joseph! Ron & Cathy Shelton More

Excellent, Friendship with perfect costumer service. From first moment you go inside the office you will know thats your home is there and no matter how hard you are for sure you will find your car there From first moment you go inside the office you will know thats your home is there and no matter how hard you are for sure you will find your car there with most brilliant and professional team ready to help you to make your final decision and buy your dream car. Thnx Team MountainHyundai especially James Barr and Silvia Vlasic . Firas Alabbo More

Excellent, friendly, and Goes Beyond the Expected From the first phone call to Mountain Hyundai, I was treated with respect and friendliness. Grant took the time to answer questions and explain detai From the first phone call to Mountain Hyundai, I was treated with respect and friendliness. Grant took the time to answer questions and explain details. The process involved much less stress than I had been anticipating. When the used car I was purchasing needed some extra body work, Grant made sure that I was able to get to my first day of work by providing a car for me to drive. I would recommend him to anyone. More

Efficient / Courteous / Outgoing & Professional Warren & Cece, and the whole team made our purchase of our New 2018 Hyundai Elantra, a very stress free and extremely positive experience! The dealer Warren & Cece, and the whole team made our purchase of our New 2018 Hyundai Elantra, a very stress free and extremely positive experience! The dealership was very nice & clean - even with it going through renovations! We did not spend much time there, but the lounge had nice seating and Great Complimentary Coffee! More

Positive Traded in for a new Santa Fe Sport. Friendly, courteous, professional service. Bob helped me with switching things over to my new vehicle which I rea Traded in for a new Santa Fe Sport. Friendly, courteous, professional service. Bob helped me with switching things over to my new vehicle which I really appreciated. More

Excellent, attentive and friendly service . I was approached right away to see if I needed any help even though it was very snowy outside! Everyone in the dealership was very friendly and it . I was approached right away to see if I needed any help even though it was very snowy outside! Everyone in the dealership was very friendly and it is a very comfortable environment to buy a car. Even though I had my 2 children tagging along with me to look at new cars, the service was so great, I just had to buy a car that day. I was extremely happy with the speed at which I picked up my new car as well. Came in Tuesday night to buy a car and picked it up Thursday the same week. I would highly recommend this dealership to my family and friends. More

Pleasing experience - Sales, office and technical team Nice experience-sales, pricing and comfort. Mr. James and his manager promptly fixed the sale price and I agreed. Delivered timely. Office (Cece), sal Nice experience-sales, pricing and comfort. Mr. James and his manager promptly fixed the sale price and I agreed. Delivered timely. Office (Cece), sales, tech team (Rebecca & staff) work as a team. Prompt tech support after delivery - replaced my light promptly after delivery as they promised. Pleasing environment - no push sale. Recommended to visit. More

Very accommodating! Comfortable environment! I had a great experience at the dealership. Robert was kind and patient. I appreciated never feeling pushed to make a decision. I will definitely reco I had a great experience at the dealership. Robert was kind and patient. I appreciated never feeling pushed to make a decision. I will definitely recommend Mountain Hyundai to anyone I know looking to buy a new car. Thank you! More