Mountain Hyundai

Sucks So Mountain Hyundai has the worst customer service possible I would recommend you do not buy from Hyundai. If you have no choice but, to buy from Hyun So Mountain Hyundai has the worst customer service possible I would recommend you do not buy from Hyundai. If you have no choice but, to buy from Hyundai don’t go to Mountain Hyundai. The sales team is great and nice but, the customer service and service dept. is the worst possible department you will ever go through. They joke is I had issues with my car and I go to service and they take a picture of it. The service manager loses the picture and asks me to come again. So they take pictures and lose them again so this time they transfer me to the parts dept. and he has no idea what I’m talking about. So I go back to the dealership 4 more times and they brush me off and just take pictures. I’ve been going around a loop for two years and after two years they finally get the pictures to their warranty dept. which rejects the claim because, the part is only covered or 1 year? The car is 2.5 years old maybe if they did their job properly it wouldn’t be out of warranty More

Incompetent I booked a routine service appointment and was told it would be "2 to 2.5 hours." It was at least an hour before my car was brought into the garage, a I booked a routine service appointment and was told it would be "2 to 2.5 hours." It was at least an hour before my car was brought into the garage, and the service apparently took over four hours. I had also booked a shuttle drop-off with my appointment, of which nobody at the service desk was aware, so I had to wait an hour for the shuttle to arrive. When I called for a pick-up, the first person was unhelpful and hung up on me, and the second could not be more sarcastic. I will not be returning here. More

This is my fourth service visit to Mountain Hyundai for my Sonata. I had an appointment at 2:30 and arrived a little early. Instead of being received by a service advisor, I was met by the service manag my Sonata. I had an appointment at 2:30 and arrived a little early. Instead of being received by a service advisor, I was met by the service manager, Pat McGrath. I asked when my service would be complete and Pat gave me an answer that it takes 3 hours to do an oil change and coolant flush. Really? Well the garage closes at 5pm. Who would give out an appointment and not leave enough time for the work. The service department appeared to be extremely busy and they had clearly overbooked customers for the day. I believe I was fed a lie in order to cover this up. No way an oil change and coolant flush takes 3 hours! My car didn't make it into the service bay till after 3pm. After the appointment I was looking at my inspection form I noticed an issue with the battery check. They wrote down the incorrect CCA factory spec for my battery. After a little research on Hyundai service methods, it turns out that this factory CCA spec is used when testing the battery for its current CCA rating. So the results were inaccurate. I received a request for feedback from Mountain Hyundai so I provided these findings to Pat. Two weeks had passed from the original service date till I heard back. He "stood by" the tech and said he spoke with the person who serviced the Sonata. They admitted to rushing through the paperwork but didn't rush the work on the car. Well this was 2 weeks after the actual service appointment. Who would remember the oil change they did 2 weeks ago? Its a Sonata at a Hyundai dealership. No reason for this to stand out. I have what's documented and that shows sloppy work. I realize this is only a small issue. A simple apology would've sufficed but that didn't occur. The phony explanations and the attitude towards customer service is what concerns me the most. If this is how the service department behaves with a little issue, I'm afraid what would happen if the stakes were raised. More

Total ripoff, do not service your car here. Service desk has very poor attitude. They try and upsell everthing. Very rude and annoying service people. Constant calls at home reminding you about service yo has very poor attitude. They try and upsell everthing. Very rude and annoying service people. Constant calls at home reminding you about service you don't need. I will never buy another Hyundai again. Might be alittle cheaper to buy, but cost twice as much to maintain. More