Mississauga Volkswagen

Great Experience We purchased our new Atlas at Mississauga VW in June. It was our second time purchasing a new vehicle at this dealership. Tina M. helped us through th We purchased our new Atlas at Mississauga VW in June. It was our second time purchasing a new vehicle at this dealership. Tina M. helped us through the process in a very professional and helpful manner. She is very knowledgeable. There was no pressure put on us to take options we didn’t want or to buy the higher model. You will be in good hands if you work with Tina at Mississauga VW. More

Indescribable lousy experience, very rough Honestly, I would start this review by using the word HORRIBLE to describe my experience at this dealership, here's why in details so excuse me if it' Honestly, I would start this review by using the word HORRIBLE to describe my experience at this dealership, here's why in details so excuse me if it's a little long. My story started when I bought a second hand 2015 Passat that has a mileage around 61K, the car is in a good condition & it was a lease-return to Volkswagen Canada, so of course the car is still under warranty. I called this dealership to book an appointment for 2 small problems, the first one is that the analog clock is not in sync with the digital clock (the analog clock is always 20 to 2 hours behind), the second one is that the clear coat is peeling on one of the headlights, I explained these 2 problems to the lady who answered the phone for the appointment & told me that the service dept will contact Volkswagen Canad to consult them about the first problem, since it's the major one, and then they will confirm the appointment for me within 24 hours tops. and they did, I received a message confirming the appointment to be on Thursday 24th of May @ 10 am. I went on the scheduled time, explained my problems again, left the car after agreeing with the coordinator, to pick it up at 2:00 max, 4 hours to fix 2 small problem sounded pretty reasonable and more than enough specially when I had only 2 cars ahead of mine that were about 45 minutes to be done, based on the coordinator's info. I recieved a call at almost 5:00 PM telling me that the clock was repaired but the headlight was remained as is because it's not covered by the warranty, apparently the previous owner replaced it with a non Volkswagen's original part, and for that I have to pay 59 $ plus tax, I said ok, went there and asked how did you know it is not an original part, he told me "we looked under the hood on the label that is on the headlight where it mentions another brand". I was a little shocked that I have to pay 59$ + tax for something took like 5 to 10 seconds, but I said this is how dealerships work, at least they managed to fix the clock, I paid the amount THEN they handed me my car's key, went to my car & found out that the clock problem still existing, went back inside telling them that the problem was not fixed, they called the SERVICE MANAGER who then came to my car, sat on the passenger seat & started to take pictures & asking me if the Radio is original & if I've ever played with the clock ..... etc, I felt so angry and asked him "the car was in your possession for 7 hours & now you're asking me these questions? I should get these answers from you, everything related to this problem was supposed to be check by you!! what exactly did you do?" he tried to use big words to describe what they did assuming that I'm an idiot, he didn't know that I'm a mechanical engineer, everything he said they did was not supposed to take more than 20 minutes specially for trained technicians, he then said "we have to contact Volkswagen Canada for a solution" I told him the lady on the phone said you will contact VW Canada before confirming the appointment, his answer was "those people on the phone don't know anything"!!!!!! I left him & went back inside asking to talk to the General manager who was not there at that time, but the receptionist called one of the managers, whom her name I can't remember but she was a nice lady, I explained to her the reason my anger & she then assured me that somebody will call me the next day to make it up for me. Next day I received a call from their GM, asked me right away for the reason I wanted to talk to him, I explained what happened, we had a long conversation, he was so defensive during the whole conversation even though his voice tone indicated that he was not convinced of his part of the argument, he didn't even apologize for what happened to me. My question to him was "why do you think that your time worth money & my time worth nothing? you charged me around 69$ for a maximum 10 seconds of your time, while I lost 7 hours plus transportation expenses to gain nothing!!" it's not a complicated problem, it could be solved in an hour maximum if your people did their job decently. I felt like all I did that day is to go there in the morning, waste my time & go back again to pay for my wasted time & that's it. At the end of the conversation, he offered to pay back the 69$ but and we will consider that the clock problem is already solved, can anyone believe that?!!!!! THAT's FOR YOU VW CANADA. this guy is planning to consider my clock problem solved under warranty without actually solving it. I answered him, pay me back my money & consider whatever you want, I'm not going back to that place ever again, he said OK. guess what, he didn't pay back the money. So, do I have the right to be angry? do you think this dealership deserves any payment from me? At the end, I'm not talking about the 69$ as an amount, for what happened to me even asking me to pay 1$ for this lousy treatment would make me angry. More

Excellent service My Corrosion Inspection request was managed in very professional way. Service employees were friendly, knowledgeable, helpful, and approachable . T My Corrosion Inspection request was managed in very professional way. Service employees were friendly, knowledgeable, helpful, and approachable . The service was finished on time without any delays. I would recommend this service center. More

Horrible service Went to get a new car, had to find someone to help us and when we did worst salesman ever. Could care less about helping us Went to get a new car, had to find someone to help us and when we did worst salesman ever. Could care less about helping us More

Exceptional attention to customer needs and service We recently bought a car from this dealership and were impressed by the professionalism shown toward meeting our needs and attention to detail. Mark J We recently bought a car from this dealership and were impressed by the professionalism shown toward meeting our needs and attention to detail. Mark Javat and Patrick Hu serviced our requests and were available to answer all our questions. All our requests were completed in a timely and efficient manner. Definitely recommend this dealership for their exceptional staff. More

An mailing to working with Alan at Missisauga Volkswagen I have bought two Jettas from the dealership located in Erin Mill Auto Center in the past thee years, it is an amazing experience to working with Mr. I have bought two Jettas from the dealership located in Erin Mill Auto Center in the past thee years, it is an amazing experience to working with Mr. Alan Cheung, one of the best sale person who I have met. He is experienced, knowledgeable, and considerable, always trying his best to pursue an optimal, feasible solution for customers. Alan, appreciate your help. Catherine Gao More

Service Appointments at Volkswagon Mississauga Was always a pleasure to deal with Mark Javat as he always went 'beyond the call of duty' to ensure satisfactory client service. Based on my experien Was always a pleasure to deal with Mark Javat as he always went 'beyond the call of duty' to ensure satisfactory client service. Based on my experience, I would highly recommend Mark for any service needs even if the vehicle was purchased at another dealership. More

Amazing experience buying a new car for my daughter My daughter bought a new VW Jetta in March from this dealership. It was an exceptionally pleasant experience, thanks to the professional and friendly My daughter bought a new VW Jetta in March from this dealership. It was an exceptionally pleasant experience, thanks to the professional and friendly attitude of the Patrick Hu and Sufiyah Ma. More

Bad Test Drive Experience I booked a test drive at this dealership for a new VW Atlas. The process was really quick and unfriendly. The sales person took me for a quick ride an I booked a test drive at this dealership for a new VW Atlas. The process was really quick and unfriendly. The sales person took me for a quick ride and never even told me the trim I was driving. When I started asking questions about the car features he told me that the most important thing is the driving and not the features. I believe he didn't know how to answer my questions. At the end he gave me a photocopy of the features (I found on the internet a most comprehensive list) and let me go. The whole process took about 15 minutes. I felt like they didn't care about me as a potential customer. Maybe they thought that I couldn't afford the car.... I end up buying my Atlas from another dealership. Despite the fact that this is the closest location to me, I would never return for service or any business there. More

Honest, great service I had a rather bad experience with another VW dealer in the GTA and visited Mississauga VW as a disgruntled, disappointed customer. And there was a fr I had a rather bad experience with another VW dealer in the GTA and visited Mississauga VW as a disgruntled, disappointed customer. And there was a friendly, well informed and polite sales consultant, Alan Cheung. He guided me through the available models within my price range and needs, accommodated my wishes, picked up and took in my old VW Jetta. All |I had to do was paying and picking up a 2018 Golf, ready to use. The perfect service! More