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Midtown Honda
Toronto, ON
106 Reviews
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106 Reviews of Midtown Honda
November 28, 2017
Happy with the service So far very happy with my purchase, the sales gentleman Mr. Valeri was very helpful and patient with me,, no complaints so far. I do recommend him. So far very happy with my purchase, the sales gentleman Mr. Valeri was very helpful and patient with me,, no complaints so far. I do recommend him. More
by Maria47
Employees Worked With
Mr. Valeri
October 31, 2017
Walk in, complete disrespect Ok. I am in sales: lighting fixtures (High end). When I am with my client I make all the info as simple as possible. Then if I see their goal is to ge Ok. I am in sales: lighting fixtures (High end). When I am with my client I make all the info as simple as possible. Then if I see their goal is to get something simple I will never tell them this in the face. Here I walk in as I am looking for a car. My first car actually. Just wanted to drive and see how it feels. Here is Mark (Sales), greeted me, then started telling me about different interest rates which is so confusing! But the worst when he told me that if I am not ready to spend $400 per month probably Honda is no my car?!!!! Are you kidding me???!!! From when Honda became such a snobbish brand???!!! And who are you to tell me that??!!! And from when you are a mind reader??!!! What a shame he put Honda in a black list for me probably forever. More
by Regina Bibikova
Employees Worked With
Mark
October 16, 2017
Danny Meacci was wonderful salesman! We are so thankful for the help of Danny. He was so patience for us. This man has an excellent performance on his work. If anyone want to go on this l We are so thankful for the help of Danny. He was so patience for us. This man has an excellent performance on his work. If anyone want to go on this location, I will recommend hIm, you won’t regret it. More
by Caroline
Employees Worked With
Danny Meacci
September 22, 2017
Incompetent deceptive, and unprofessional This has to rate as one of my least memorable car sale transaction in my life thus far. Being a man in my 70's, I have owned many vehicles over the ye This has to rate as one of my least memorable car sale transaction in my life thus far. Being a man in my 70's, I have owned many vehicles over the years, at least 30, so I do know a bit. The Honda reputation sold me on the product. I currently drive. 1997 Honda CRV. There is nothing to "sell" really, it's just a matter of reaching a fair deal for both parties. I will share my experience in my next post. once I have gathered my points about this last car buying experience at this dealership. It was and is (still ongoing) an absolutely horrible experience, with no end in site. Please read all of the negativity that is posted online, and you will soon discover that it's not about the product folks. Buyers Beware. More
by Old School
Employees Worked With
Indiri
September 09, 2017
Misleading practices I called to book a test drive for a specific model. I spoke to Alex and was told it was available. Upon my arrival Alex was nowhere to be found and A I called to book a test drive for a specific model. I spoke to Alex and was told it was available. Upon my arrival Alex was nowhere to be found and Akaysha was sent to help me. Strangely, they kept paging Alex numerous times while I was there. The Civic Hatchback Manual that I wanted was not available and was offer.ed a test drive in a completely different car with different engine. This sales person didn't have much knowledge about the cars and kept suggesting to try models I didn't want. I find this practices unacceptable and won't shop there in the future. More
by absolude
Employees Worked With
Alex, Akaysha
September 07, 2017
WORST DEALERSHIP - FRAUD/THIEF AGENTS ON SITE My cousin leased a Honda Accord from this dealership and I had co-signed his application at the time since he didn't have good credit. After a couple My cousin leased a Honda Accord from this dealership and I had co-signed his application at the time since he didn't have good credit. After a couple years, my cousin established his Credit and hence we requested to transfer the lease from my name to his name....The Dealership agents MARIA AND JOSH asked my cousin to pay a staggering amount of $1000 just for the Transfer of Lease! Anyway, we agreed to that as long as the work would get done within 1 week... JOSH Assured us that once he gets all the paperwork, the transfer would be done within 1 week... We provided all the necessary paperwork and not only that, my cousin also finished Paying the $1000 "fee" for transferring the lease in his name....They collected the payment around 4 MONTHS AGO and yet they haven't done the Transfer. Not only that, my cousin and I have tried calling these guys several times. We have left numerous voicemails and also contacted their Reception desk several times to get in touch with Josh or Maria, but they are never available. We asked for the Manager on site, but the Receptionist always tells us that the Manager is not available. The Receptionist always promises a call back from the Manager, Maria or Josh, and it has been 4 months already and NO ONE EVER CALLS BACK!! CAN YOU IMAGINE???? THEY TAKE A STAGGERING FEE OF $1000.00 FOR A LEASE TRANSFER AND ONCE THEY GOT THE MONEY, THEY GOT SO BUSY THAT THEY DON'T HAVE TIME TO COMPLETE THE JOB! WHAT DO WE CALL SOMEONE WHO TAKES YOUR MONEY AND DOESN'T DO THE JOB FOR WHICH YOU PAID THEM?? - STEALING YOUR MONEY, RIGHT?? OR MAY BE FRAUD/CHEAT is the better word. I must say MARIA AND JOSH are VERY UNPROFESSIONAL as they don't bother returning the voicemails nor have they bothered to complete the Lease Transfer. I WOULD NEVER RECOMMEND ANYONE TO DO ANY KIND OF BUSINESS WITH THIS DEALERSHIP...I WISH WE WOULD'VE CHECKED THIS DEALERSHIP's POOR RATING BEFORE LEASING OUR VEHICLE FROM HERE! More
by Nims
Employees Worked With
MARIA, JOSH
July 22, 2017
WONDERFUL EXPERIENCE WITH MIDTOWN HONDA Recently purchased a Certified used 2013 Honda Civic from MIDTOWN. Pleasure to do business with INDER, our salesman, and JOSH, Financial Services Man Recently purchased a Certified used 2013 Honda Civic from MIDTOWN. Pleasure to do business with INDER, our salesman, and JOSH, Financial Services Manager. Both were pleasant, knowledgeable and very patient during our meetings in which we made numerous inquiries. Everything went smoothly. When we picked up the car several days later, INDER greeted us. We checked out the car together. He showed the various features. It was especially helpful that he set up the hands free phone system. We finished up the paper work with JOSH, who was very pleasant. We also went to the Service Department to familiarize ourselves with this section. Here again, they were knowledgeable and pleasant. Would recommend MIDTOWN to others. More
by Bobby/Sam
Employees Worked With
INDER, JOSH
July 14, 2017
Worst Honda dealership and experience We came in October 2016 and wanted to get the new 2017 civic hatchback. We were told it would take 6 weeks to get the car since they were still being We came in October 2016 and wanted to get the new 2017 civic hatchback. We were told it would take 6 weeks to get the car since they were still being made. 6 weeks came and go and nobody called or informed is when our car would be arriving. We called to find out what was going on and were informed that our car was delayed until January but they didn't call to tell us bc they didn't think it would be an issue since we had a car. That was a huge red flag for me. Well January came and went and never heard anything called and was told the car was delayed again until March. I had to call the dealership everyday in March to find out the status. They had our deposit for 5 months until we finally got our car. Our sales rep never followed up with us it was like once he made the the sale he was done. I will never use Midtown nor recommend them to anyone. Sisley Honda is where all my other Hondas are from and I should have gone back there, More
by Traciee
Employees Worked With
Danny
March 28, 2017
Very disappointing If I could rate this dealership lower than 1 star I would gladly do so. I went in with high expectations of your customer service and expertise, and I If I could rate this dealership lower than 1 star I would gladly do so. I went in with high expectations of your customer service and expertise, and I left feeling robbed. When I purchased my vehicle from this dealership I was conned into purchasing the extended warranty, known as "Honda Plus", under the pretence that it was something that would add value to my experience with Honda. I was told then that any manufacturer defect that was detected in my vehicle would be repaired free of any charge to me. I have had terrible experiences in the past with other dealerships using the fact that I am a woman to con me into spending $1000 on every service appointment. I made this concern clear to my Service Advisor Sean upon arrival at the dealership. Initially I came in to get my biannual rust check and, after speaking to Sean and thinking he seemed like a nice enough guy, I mentioned that I thought there was something wrong with one of my rear brakes. I explained to him that my private mechanic had looked at the brakes to assess their remaining life and noticed that one of my brake pads was wearing down at twice the rate of the other. He explained to me that the caliper on one side had seized and that this was something that needed attention at the dealership (as it should be covered under our warranty). An honest mechanic... rare, I know. Sean insisted that I pay $250 for a brake service during which they would check to see what the problem was. He also assured me that he would check the abnormality and that any defects on the manufacturing side would be covered under the extended warranty that I pay an extra $30 biweekly for. I left it in Sean's hands thinking that my car would be well looked after and that I would not be "bamboozled" in the same manner as I had in the past. I received a call a few hours later that they had found a problem with my brakes and that both rear brake pads and rotors required changing. I immediately asked if he had noticed that one of the rear brakes had deteriorated much quicker than the other. He brushed off my concern and insisted that both brake pads had completely worn and rotors had been damaged. I took his word for it and figured that perhaps my mechanic was incorrect in his previous assessment. I told Sean that if he was sure everything seemed kosher, he could move forward with the then $900 repair. I then went by the dealership to pick up my car and pay my hefty bill. *I would like to take this opportunity to thank the receptionist at this dealership for being so courteous in waiting until we arrived, minutes before closing* After picking up the car, I took the time to read the report that the technician had put together and realized that, not only were the brake lights and tire pressure not checked on my all-inclusive service, but it was clearly noted that my right brake had worn down to 0 mm, while my left brake still had 4 mm (half its life) left. I understand that, when changing brake pads, mechanics like to do both sides at once to keep things even - that I did not question. It was upon realizing that my brakes WERE defective that I became furious. Not only should my repair have been 100% covered, but no one had the audacity to explain to me what ACTUALLY went wrong with my vehicle. Instead, they charged me for 2 brake pads (fine), and 2 rotors (UNNECESSARY as one brake pad still had 50% of its life and would not have damaged the rotor). I made my complaints very clear to both Sean (who did nothing) as well as the management at this dealership. In the end I was offered a free $59 oil change, after having spent $900 on something that should have cost me $0 with my extensive coverage. Now, not only will I NEVER return to this dealership for service, but I will be making my experience here well known to my vast network of friends and colleagues. No one deserves to be taken for a ride at their local dealership and if I have to be the one to spread this information for the greater good, I gladly will. So thank you but no thank you Midtown Honda. More
by Nhafezi
Employees Worked With
Sean, Andrew
March 16, 2017
So Dishonest So my Honda Fit's engine was misfiring about 2 years ago and it was making me nervous so I brought it into Midtown Honda to get checked out. It was my So my Honda Fit's engine was misfiring about 2 years ago and it was making me nervous so I brought it into Midtown Honda to get checked out. It was my second year living alone in Toronto and I told the guy that I was getting by but that my financial reality wasn't going to support any massive repairs at this point. I went back to work and I get a panic call from the guy telling me that we had to have a "sit down talk" about my vehicle and that it wasn't going to be an easy conversation. So I go in and the slap down a repair quote for $2800 and basically made me feel as though my car was going to explode if I drove off the lot. I said forget it I'll take it to my mechanic back in my hometown over the weekend. My mechanic replaced the spark plugs for $60 and my car has been fine ever since ( 2 years later! ) Very sad that I can't take my HONDA vehicle to a HONDA dealership and get honest service. I'll never go there again, what a joke! More
by madeleine.lambert90
Employees Worked With
George
