Midtown Honda

Very disappointing If I could rate this dealership lower than 1 star I would gladly do so. I went in with high expectations of your customer service and expertise, and I If I could rate this dealership lower than 1 star I would gladly do so. I went in with high expectations of your customer service and expertise, and I left feeling robbed. When I purchased my vehicle from this dealership I was conned into purchasing the extended warranty, known as "Honda Plus", under the pretence that it was something that would add value to my experience with Honda. I was told then that any manufacturer defect that was detected in my vehicle would be repaired free of any charge to me. I have had terrible experiences in the past with other dealerships using the fact that I am a woman to con me into spending $1000 on every service appointment. I made this concern clear to my Service Advisor Sean upon arrival at the dealership. Initially I came in to get my biannual rust check and, after speaking to Sean and thinking he seemed like a nice enough guy, I mentioned that I thought there was something wrong with one of my rear brakes. I explained to him that my private mechanic had looked at the brakes to assess their remaining life and noticed that one of my brake pads was wearing down at twice the rate of the other. He explained to me that the caliper on one side had seized and that this was something that needed attention at the dealership (as it should be covered under our warranty). An honest mechanic... rare, I know. Sean insisted that I pay $250 for a brake service during which they would check to see what the problem was. He also assured me that he would check the abnormality and that any defects on the manufacturing side would be covered under the extended warranty that I pay an extra $30 biweekly for. I left it in Sean's hands thinking that my car would be well looked after and that I would not be "bamboozled" in the same manner as I had in the past. I received a call a few hours later that they had found a problem with my brakes and that both rear brake pads and rotors required changing. I immediately asked if he had noticed that one of the rear brakes had deteriorated much quicker than the other. He brushed off my concern and insisted that both brake pads had completely worn and rotors had been damaged. I took his word for it and figured that perhaps my mechanic was incorrect in his previous assessment. I told Sean that if he was sure everything seemed kosher, he could move forward with the then $900 repair. I then went by the dealership to pick up my car and pay my hefty bill. *I would like to take this opportunity to thank the receptionist at this dealership for being so courteous in waiting until we arrived, minutes before closing* After picking up the car, I took the time to read the report that the technician had put together and realized that, not only were the brake lights and tire pressure not checked on my all-inclusive service, but it was clearly noted that my right brake had worn down to 0 mm, while my left brake still had 4 mm (half its life) left. I understand that, when changing brake pads, mechanics like to do both sides at once to keep things even - that I did not question. It was upon realizing that my brakes WERE defective that I became furious. Not only should my repair have been 100% covered, but no one had the audacity to explain to me what ACTUALLY went wrong with my vehicle. Instead, they charged me for 2 brake pads (fine), and 2 rotors (UNNECESSARY as one brake pad still had 50% of its life and would not have damaged the rotor). I made my complaints very clear to both Sean (who did nothing) as well as the management at this dealership. In the end I was offered a free $59 oil change, after having spent $900 on something that should have cost me $0 with my extensive coverage. Now, not only will I NEVER return to this dealership for service, but I will be making my experience here well known to my vast network of friends and colleagues. No one deserves to be taken for a ride at their local dealership and if I have to be the one to spread this information for the greater good, I gladly will. So thank you but no thank you Midtown Honda. More

So Dishonest So my Honda Fit's engine was misfiring about 2 years ago and it was making me nervous so I brought it into Midtown Honda to get checked out. It was my So my Honda Fit's engine was misfiring about 2 years ago and it was making me nervous so I brought it into Midtown Honda to get checked out. It was my second year living alone in Toronto and I told the guy that I was getting by but that my financial reality wasn't going to support any massive repairs at this point. I went back to work and I get a panic call from the guy telling me that we had to have a "sit down talk" about my vehicle and that it wasn't going to be an easy conversation. So I go in and the slap down a repair quote for $2800 and basically made me feel as though my car was going to explode if I drove off the lot. I said forget it I'll take it to my mechanic back in my hometown over the weekend. My mechanic replaced the spark plugs for $60 and my car has been fine ever since ( 2 years later! ) Very sad that I can't take my HONDA vehicle to a HONDA dealership and get honest service. I'll never go there again, what a joke! More

Shady practices We were pretty close to finalizing the deal when I mentioned that I had been to another dealership before. He asked if I had given my credit card at t We were pretty close to finalizing the deal when I mentioned that I had been to another dealership before. He asked if I had given my credit card at the other dealership. I said yes, but hadn't signed any papers and havent paid any deposit. The moment I said that, he was like 'we can't deal with you. if those guys have taken your credit card, then you have already bought a car from them'. Really??? And at the beginning of our discussion he wanted my credit card so that he can 'start the discussion with his manager'. Assured me that I wouldn't be charged and it's very safe. Kinda shady. Anyway, he went on arguing about how giving the credit card is committing to the purchase, irrespective of whether you sign or not. If you are shopping around, DO NOT give your credit card, till you see a printed bill of sale with the price you agree to. They WILL run the deposit without your permission and you will waste time recovering the charge. ######################################## Response to Dealer: Thanks for your response. You misunderstood what I said. Maybe I wasn't clear enough in my review. 1. Bill of Sale - NOTHING was signed. no bill of sale, no paid deposit, not even a random piece of paper. During our first discussion, the dealer asked for the credit card and it was in his possession for about 20 minutes. That's it. If you are telling me, handing over my credit card to a dealer means 'consent' to pay, I don't know what to say to that. 2. My complain (and hence a poor review) is the comment from your salesperson that 'If a customer hands over his credit card, he is committing to a purchase. Doesn't matter if he signs a bill of sale or not". And he himself at the beginning of our discussion asked for my credit card. When I asked why, he said it's just a formality and his manager wouldn't even talk about prices till he sees a credit card. And later on, he himself says that giving a credit card = committing to the deposit. Hope that clarifies what I am trying to warn other buyers about. for your information, I was going to sign the deal that day if not for this incident. More

Warning!!!! Fraudulent Sales, Check your bill of sale * Fraudulent sales by financial manager * Complete lack of legal mind and business ethics by general manager Below story sounds like businesses h * Fraudulent sales by financial manager * Complete lack of legal mind and business ethics by general manager Below story sounds like businesses happening in 3rd world in 1960's, but this is what I have gone through for the last several weeks and still not fully resolved. Very hard to believe and deal with, but I am sharing this story with a hope that there are no more victims like me. If you already purchased car here and never reviewed your bill of sale, you better DO IT NOW!!! - My (father's) car was recently stolen 3 weeks after the purchase (this was my 2nd purchase at this location) - For the insurance claim, I reviewed the bill of sale before sending it to insurance company and realized that I got charged for a protection plan ($1,450.00) which I clearly declined at the paperwork stage. - During the paperwork session, the financial manager (Maria) tried to sell a protection plan (called Titan Coverage) and my father and I declined it. But then, she clearly said she will be giving the protection plan for free since I am repeat customer. Subsequently, she threw a very friendly (later turned out to be hypocritic) sales pitch, saying that "You should come back to us again in the future in return of my favour". - To get the 'stolen' money back, I went to the dealership and asked her about the charge. In summary, her response was "There might be a miscommunication, There is nothing free, If you want I can refund you the money". no apologies. - I brought it to the general manager (Brad) and did so for 2 reasons: 1.awareness & 2.chance for him to redeem her wrongdoing as her boss. However, it was very disturbing that his first question was whether or not I will be replacing (re-purchasing) the stolen car at his dealership, but he was co-operative enough to listen to me at the moment while being very neutral. It was about 2pm in the afternoon and he promised to provide more concrete answer regarding the refund around 8pm that night after further investigation on his end. He did NOT call at 8pm that night. - He did not call the next day either. - He called 2 days after and told me that he found 2 documents that my father signed. My father might have signed the paper (expecting it would be free as what she said), but never agreed to have the protection plan added at additional costs. His point was 'You guys signed the paper, legally she/we didn't do anything wrong'. Then he asked again whether or not I would be replacing the stolen car at his dealership. [Conclusion: Financial manager entices clients to give protection/warranty for free, but in fact add it on the bill and make him/her sign the multiple-page documents.] - As my answer was 'No, I am not repeating purchase from Midtown Honda', the general manager said he has to go back to third party to request the refund since Midtown Honda does not keep the money. It was Saturday afternoon, and he said he will get back to me with an answer by coming Tuesday. - No response on Tuesday. - On Wednesday, I got e-mail from the financial manager (who did the fraudulent sales), not by the general manager, telling me that the protection plan got cancelled. Then she asked when I can come by to pick up the cheque. I find this extremely rude as it sounds to me "Here is the money that I took from you without your agreement, anyways come and get it". - My response was "I don't want to go back to where I became victim of fraudulent sales. Mail the cheque". - The general manager replied shortly after, "You were not a victim of fraudulent sales with 2 different contracts signed by your father. Maria will mail your cheque." - No apologies or whatsoever...I find the general manager's such irresponsible response and his overall attitude/approach on this entire damage control process were even more disgusting and provocative than her fraudulent sales. - Today, 8 days after the conversation above, I still have not received the cheque yet. It should take only 2 business days as they are located only 9kms away from me. I regret I did not voice-record our conversation during the paperwork. I hate myself for giving them 100% of trust with no doubt. I wonder if I am the only target they use such sales tactics toward. Now I even feel thankful to the car thief who helped me see Midtown Honda's real face. Otherwise I would be paying the $1,450.00+tax throughout the next 72 months without even recognizing. It was the worst buying experience of any kind by far in my entire life. Lack of business morale and common sense from top to bottom. See you never. More