Midtown Honda

Agree with most of the negative reviews I emailed this dealership in advance inquiring about a Civic hatchback or coupe. These were the only type of cars I mentioned, and while I was there I emailed this dealership in advance inquiring about a Civic hatchback or coupe. These were the only type of cars I mentioned, and while I was there I said we had settled on the hatchback. We went back and forth a few times and eventually they came up with a price I could live with. I went over the financing and signed papers and they told me they would get back to me once they found the model and colour I was looking for. It wasn't until the following morning I looked at the bill of sale and realized they had sold me a SEDAN, a model I had never even talked about. I have to wonder what was said between the manager and sales person. I called them and told them this is not what we talked about, and they did not even argue with me (almost like they knew what they had done), and told me I could come in for a refund. When I came in a day or two later to get the refund, I asked the manager if he wanted to talk about a deal for the hatchback I did want. Again, he gave me a price I could live with and said that they would have to try to find the exact car I wanted. He told me it might be that day (a Saturday, but more likely on Monday). I called Monday, and got the impression that they had not started looking for the car. I called Tuesday, Wednesday, and Thursday, always being told they were still looking, after getting the impression the manager was avoiding taking my calls. On Thursday I told them I was calling off the deal, and I started calling around myself to find the car I wanted (wasn't that their job?). Within about a half hour of making some phone calls I spoke to a dealership who could get me the exact car I wanted, and made arrangements to pick up my refund on Saturday from Midtown Honda. When I got there everything was ready, but the salesman made me feel like I had been a real annoyance calling every day. I drove to the new dealership, got more or less the same deal, and picked up the exact car I wanted on the Monday. My overall feeling was that they never intended to find me the car I wanted and they were just hoping over time I would tell them I wanted another model. The only employee who seemed honest was Josh who went over the financing with me. I would never recommend this dealership to anyone More

About Deposit Money It’s been 2 weeks. I was trying to get my deposit money back, and they kept telling me that “ wait “ and i waited for like 2 weeks now. The deposit is It’s been 2 weeks. I was trying to get my deposit money back, and they kept telling me that “ wait “ and i waited for like 2 weeks now. The deposit isnt much, only $50 and they take forever to give me money back. This is really sad services! More

rear view camera safety hazard Honda Civic 2015 As I see in all the other complaints, Midtown Honda, primarily the manager, Andrew Lawrence, is dishonest. He agreed with me that the rear-view camer As I see in all the other complaints, Midtown Honda, primarily the manager, Andrew Lawrence, is dishonest. He agreed with me that the rear-view camera in my 2015 Honda Civic is very dark and therefore a safety hazard, especially on bright, sunny days. However, I just got a call from the mediation team at Honda Canada informing me that Andrew told them that my camera was fine. In fact, it is a safety hazard. It is ok on dark days, but totally dark on clear days. Honda Canada refuses to take responsibility for this. I was told to go, if I want, to another Honda dealership to see if they agree with me. I don't trust any of them at this point. When I was at Midtown Honda, another mechanic also had a look at the camera and agreed with me that it was in fact very dark, and a safety hazard. Obviously Andrew is speaking out of both sides of his mouth. People who have driven in my car totally agree with me that the camera is useless on a sunny day. The car was brand new when I purchased it, and I only put 11,000 km on it in 3 years because I am afraid to back up. More

Pre-Owned Vehicle - Customer Service Horrible Purchased a pre-owned vehicle from MidTown Honda in Toronto - drove off with the vehicle in end of February as they claimed that they had done a full Purchased a pre-owned vehicle from MidTown Honda in Toronto - drove off with the vehicle in end of February as they claimed that they had done a full inspection of my vehicle and replaced fluids. They give you 38 days of warranty on the inspection. I turned on the AC for the first time yesterday (June) to find it only blowing out hot air on the driver side(not cold air). The service department charged me almost $400 to replace the Freon. Service Manager and Store Manager refused to pay for the service since it had been over 38 warranty period. I explained that I would not have been able to test the AC in winter as I would not know if the cold air was from the AC or outdoor air and drove off with the vehicle in good faith that they had completed the service on my vehicle. They made it clear that they Freon (on a closed system AC unit) would somehow have been something I had done since owning this vehicle (less than 6K in mileage) - "perhaps you drove over something". Both Managers said they were sorry when I left but it was not clear what it was that they were sorry about : Not properly servicing my vehicle when I purchase it, sorry that they were making me pay for something they should have covered, sorry for poor customer service or sorry that I was a woman that they were unfairly treating. More

Worst dealer service ever The people there don't keep their word, very dishonest management will never go there ever again, professionalism doesn't exist at Midtown Honda. Avoi The people there don't keep their word, very dishonest management will never go there ever again, professionalism doesn't exist at Midtown Honda. Avoid Midtown honda by all means. More

Customer care is non existent - Sales team specific. Once a vehicle is sold or off lease purchased - follow ups - and completion of paper work is poor or non existent. You need to push hard - be in t Once a vehicle is sold or off lease purchased - follow ups - and completion of paper work is poor or non existent. You need to push hard - be in their face to get any response. The sales people to not reply to voice mails or return calls when promised. They appear to just don't care once they have your money. Best to buy your car from another dealer - or lease buy out from another dealer if financed by Honda. You have the option - would not recommend to buy through dealer. Experience continues to be bad - still a work in process. More

Keep spamming with phone calls, emails and regular mail 5 years ago I have bought a car from them (Honda Civic). During the purchase they tried to upsell an extended warranty, claiming that it was less than 5 years ago I have bought a car from them (Honda Civic). During the purchase they tried to upsell an extended warranty, claiming that it was less than 1% of the overall purchase price, while in fact it was about 4% of the price. Sales person kept insisting that it was less than 1% of the price, until I shown that it was in fact 4% of the price on the back of the envelope calculation. It looks to me like deliberate misleading strategy, as this numbers are not obvious when built into monthly payments. What is most annoying, they keep calling me, sending me emails and sending regular mail despite my numerous request not to contact me. I do not recommend this place. More

Ripped 80yr old mother off. Hard to believe replacing two engine mounts and fixing a leaking oil pump and a transmission seal would amount to $6600.00 plus tax. Oil pump $993.00 Hard to believe replacing two engine mounts and fixing a leaking oil pump and a transmission seal would amount to $6600.00 plus tax. Oil pump $993.00 parts and labour. Engine mounts $430.00 for both. Labour unknown. Transmission seal not know but can't see it costing $4500. More

Courtesy is a foreign word for this salesperson The extremely low rating for this dealership is not without a reason. I visited Midtown Honda last week and met Mike (Poya) Alaghband. The meeting The extremely low rating for this dealership is not without a reason. I visited Midtown Honda last week and met Mike (Poya) Alaghband. The meeting was unprofessional right from the word go. Poya came over to the reception where I was waiting for him. Before coming there, I had told him that I have already done a test drive and I was looking for the lowest quote. Instead of escorting me to his cabin, he bluntly asked me what's the price I am looking for. He saw me reaching out for a pen and paper in my bag to make sense of the numbers but he still didn't offer me to sit somewhere and talk with ease. After a few minutes, he invited me to his cabin and I followed. I had got a pretty low quote from a dealer and I just wanted to know if he could beat that. Instead of saying yes or no, he started justifying why he couldn't give me a better price and I should still buy from him. He also said that I am wasting every dealer's time (including his) because they all buy the car from Honda and offer the same price! He then asked me that would I buy from him if he offers me a lower quote than the lowest I had got. I said yes and he went to meet his manager. His manager arrived and offered the same explanation and said he couldn't beat that price and I should go ahead and buy the car from the other dealer. Fair enough. After the manager left, Poya said I am really confused and I am fu**ed up in my head because according to him I was asking for a really low price. If he can't offer me that price then he should just say that he can't. One doesn't need to be impolite and unprofessional. I didn't want to stoop to his level and left without wasting another second of my time. More

Happy with the service So far very happy with my purchase, the sales gentleman Mr. Valeri was very helpful and patient with me,, no complaints so far. I do recommend him. So far very happy with my purchase, the sales gentleman Mr. Valeri was very helpful and patient with me,, no complaints so far. I do recommend him. More