Midtown Honda

Deceitful Service Department I was travelling in my Honda Odyssey van from Ottawa to Toronto for the weekend on September 27/18 when the service engine light came on. We were sta I was travelling in my Honda Odyssey van from Ottawa to Toronto for the weekend on September 27/18 when the service engine light came on. We were staying at the Holiday Inn adjacent to Midtown Honda for the weekend. I dropped the van off there and left the keys in the overnight lock box for service the next day. I followed up with the Service Advisor the next morning who indicated that cylinder 3 was misfiring but they did not know the cause. At around mid-day, I met with the Service Advisor and the mechanic who claimed I had spark plugs that were not suitable for the Honda Odyssey. The mechanic went to the garage and came back with a burnt Champion spark plug that was corroded and cracked. He claimed this spark plug came out of cylinder 3 and that all of the plugs were burnt up. As a result, all six coils were damaged and would also need to be replaced in order to fix the misfire problem not just the coil for cylinder 3. Needless to say, I was shocked. I have driven over 73,000 kilometres since my last tune-up with no issues. I found it very hard to believe my van had been running on burnt up Champion spark plugs all this time. When I got home, I checked my invoice from my previous tune-up and it clearly shows I had NGK Iridium spark plugs installed in my Honda Odyssey NOT Champion spark plugs. Furthermore, the new plugs Midtown Honda installed are also NGK spark plugs. They provided me with the boxes they came in and they are all labeled Honda Genuine Parts made by NGK in Japan. Midtown Honda knew I lived over 400 kilometres away and was essentially stranded in Toronto. Accordingly, they took full advantage of the situation by promoting unnecessary repairs supported by a deceitful story. Buyer beware! Stay away from Midtown Honda More

Great experience! I recently purchased a vehicle from this dealership and I would say my decision to make the purchase was based strongly on the sales representative th I recently purchased a vehicle from this dealership and I would say my decision to make the purchase was based strongly on the sales representative that attended to me.Very friendly and knowledgable.Would definitely recommend to anyone. More

It was Fabulous It was smooth process from the day we aent for inquiry until the day we brought home our new car.Mr Tan was great,very kind,friendly and helpful.We we It was smooth process from the day we aent for inquiry until the day we brought home our new car.Mr Tan was great,very kind,friendly and helpful.We were satisfied with the assistance we recieve.Thank you! More

felt discriminated Went to midtown honda dufferin/Yorkdale last Thursday afternoon Oct 4, 2018 @ 6.30. the sale person I went to see was unavailable at the time so rec Went to midtown honda dufferin/Yorkdale last Thursday afternoon Oct 4, 2018 @ 6.30. the sale person I went to see was unavailable at the time so receptionist call on another sales man to assist us. But as soon as he saw it was two black women he made a 360 immediately and whispered something to the receptionist then proceeded to call a Nigerian sales guy to assist us. I recognized the situation and call them out right away. My friend and I left soon after. Customer service at that place is low graded. Still looking for a Honda vehicle but with all the negative comments I need some to get to the best honda dealership More

Absolutely fabulous.. Tomas Tan is the best..he is helpful.kind hearted employee...who ever wanted to buy a car at midtown honda ill recommend him to be your sales assosiat Tomas Tan is the best..he is helpful.kind hearted employee...who ever wanted to buy a car at midtown honda ill recommend him to be your sales assosiates...good job Tomas.... More

Worst Cutomer Service Ever!!!! Went in to seriously purchase a vehicle...I have never felt so degraded. The employee I dealt with shouldn't be selling vehicles or dealing with peopl Went in to seriously purchase a vehicle...I have never felt so degraded. The employee I dealt with shouldn't be selling vehicles or dealing with people. He made me feel like I was stupid. Please save your money and spend it at a different dealership. Definitely dont buy from here or deal with Eason. The rate for this is less than poor. More

Despicable Customer Service!! We went to Midtown Honda around 4:00pm on Tuesday Sept 25, with intension to look, test drive and possibly purchase a Honda Civic, Touring. Upon our a We went to Midtown Honda around 4:00pm on Tuesday Sept 25, with intension to look, test drive and possibly purchase a Honda Civic, Touring. Upon our arrival we were greeted with a yell from a receptionist sitting at the desk. We had a look around the showroom to see if we could see the car we were looking for but we couldn’t see one, so after passing 11, yes “11” sales and admin staff that didn’t even acknowledge us, we asked the receptionist for assistance. She thought there was a vehicle we were looking for beside the desk, no it wasn’t there, then she proceeded to point to the back and ask us if the “white one” was a Touring?, we told her no it was an SI. We told her there was one out front of the dealership which she proceeded to tell us we couldn’t drive it because it was probably sold. At this point she tried to call a rep for assistance (I was hoping it would be one of the “11” we passed), and on the other end of the call we heard, do they have an appointment? She said no we were “walk ins”. I personally didn’t think I had to make an “appointment” to see a car I want to purchase, but I guess we can’t interrupt any of the above mentioned 11 associates that had no customers however could find time to take a selfie! So needless to say we waited another 10 minutes to no avail, so we left. This was my first experience at a Honda Dealership which I am completely disappointed in, but as my fiancé has had a great experience at the Parkway Honda Dealership I will take my business there despite it being a half an hour further away! More

very experienced Gabe My car 2012 civic had some noise in front wheel area only when cold start. Gabe judged where the problem is at very beginning, very experienced, and v My car 2012 civic had some noise in front wheel area only when cold start. Gabe judged where the problem is at very beginning, very experienced, and very nice. The manager Andrew is fair to salve my car problem I think. good manager. More

I keep getting the runaround I purchased a brand new 2018 CR-V Touring Model. Supposed to be the top of the line. I took the car in in August because the Voice Recognition does no I purchased a brand new 2018 CR-V Touring Model. Supposed to be the top of the line. I took the car in in August because the Voice Recognition does not work on the navigation system. Four hours later I was told that it's not just my car but that testing was done on another CR-V and that it's a problem with CR-V. I was told to call Honda Canada customer relations. I called them. They kept me on hold for close to an hour while they tried to contact someone from service. (They told me they were trying to find the service manager). They said they needed a diagnostic report before they could do anything. I then spent the next few days trying to contact Andrew Lawrence the service manager. I left numerous messages and finally I complained to reception that he wasn't returning my calls. He did return my call that morning but said nothing other than identifying himself and telling me where I could reach him. Of course when I called back, he didn't pick up and to this day I have not spoken to Andrew. A few days after my the initial call to Honda Canada I called them back to follow up and they told me that they wouldn't have called me back. So, I went through the whole story again and again waited on hold while the dealership was contacted. Eventually the rep came back and told me to make an appointment with Mike in service. I made an appointment for Sept. 12 and when I went in he had no idea why I'd been referred to him. Again, they looked at the car and then told me there is no fix for the problem. They are working on a fix but they have no idea if or when one would be available. I was then told to call Honda Canada again. She told me I should hear back within FIFTEEN DAYS! Meanwhile my navigation system that I paid thousands of dollars extra for does not work. And no mention of compensation from either Honda Canada or Midtown. More

Great buying experience! I am impressed with the service that I got from Michael Makris who sold me a pre owned car. He was knowledgeable and thorough when he showed me the ca I am impressed with the service that I got from Michael Makris who sold me a pre owned car. He was knowledgeable and thorough when he showed me the car I liked. He took his time to explain what I needed to know and responded respectfully. I was very satisfied with his professional service. Esmeralda U. More