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Midtown Honda

Toronto, ON

3.0
106 Reviews

3400 Dufferin Street

Toronto, ON

M6A 2V1

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106 Reviews of Midtown Honda

March 01, 2017

Shady practices We were pretty close to finalizing the deal when I mentioned that I had been to another dealership before. He asked if I had given my credit card at t More

by Asit Mohanty
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Prefer not to tell
Mar 01, 2017 -

Midtown Honda responded

Hello Asit, As per our dealer agreement we cannot advise or communicate in terms of negotiations with a customer if they have a deposit or signed bill of sale with another Honda store. We as part of the agreement can lose our licence and do not Ingage in this practice. We're sorry if the salesperson came across bluntly but we have to abide by the regulations. If you need any more please feel free to contact one of our sales managers at 416-789-4101. We thank you for your comments and hope you are happy with your new Honda.

Mar 01, 2017 -

Asit Mohanty responded

Hi, Thanks for your response. You misunderstood what I said. Maybe I wasn't clear enough in my review. 1. Bill of Sale - NOTHING was signed. no bill of sale, no paid deposit, not even a random piece of paper. During our first discussion, the dealer asked for the credit card and it was in his possession for about 20 minutes. That's it. If you are telling me, handing over my credit card to a dealer means 'consent' to pay, I don't know what to say to that. 2. My complain (and hence a poor review) is the comment from your salesperson that 'If a customer hands over his credit card, he is committing to a purchase. Doesn't matter if he signs a bill of sale or not". And he himself at the beginning of our discussion asked for my credit card. When I asked why, he said it's just a formality and his manager wouldn't even talk about prices till he sees a credit card. And later on, he himself says that giving a credit card = committing to the deposit. Hope that clarifies what I am trying to warn other buyers about. for your information, I was going to sign the deal that day if not for this incident.

Mar 14, 2017 -

Midtown Honda responded

Thank you for clarifying this for us. We have spoken to the salesperson in question and will provide training with regards to this incident. We sincerely hope that you are enjoying your new Honda and thank you for your comments.

January 23, 2017

Warning!!!! Fraudulent Sales, Check your bill of sale * Fraudulent sales by financial manager * Complete lack of legal mind and business ethics by general manager Below story sounds like businesses h More

by Jun
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Maria Hashemi, Brad Curtis
Feb 10, 2017 -

Midtown Honda responded

We would like to apologize for the misunderstanding and confirm that funds were fully refunded. There was a lack of communication since these services were signed for and agreed upon with our financial manager. That being said we have since updated our process to ensure that every customer initials AND signs for any product or service that is purchased in the business office. Thank you for bringing this to our attention and we thank you for your comments.

Mar 29, 2017 -

Jun responded

Nice job trying very hard to cover your lie/fraud with another lying - You guys know it wasn't misunderstanding. There is huge difference between misunderstanding and fraud. Maria Hashemi, your financial manager, said she will give the Titan Protection 'for free' after I declined the purchase of it multiple times. What was agreed upon was the Titan Protection Plan to be added at no additional costs (Maria said its her favour to repeat customer) But then, it turned out that she CHARGED. We call it FRAUD, not misunderstanding. - Come on, don't play innocent. You guys know the fact better than I do. If you have updated your process BECAUSE I brought this up 3 weeks ago, I cannot imagine how many more victims there are in the city that are not aware of your corrupted mind before then... One more thing - Don't try to earn credit for refunding the money, which you should have NOT taken out of my pocket in the first place. It's not your favour, but it's your obligation to give it back. Once again, this whole thing was FRAUD, not misunderstanding FYI.

September 24, 2016

CR-V shopping worst experience We found a CR-V on Autotrader that was listed under Midtown Honda. We came to see the car, the salesperson was very slow to respond to our queries. He More

by Ed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike, Lucas
Oct 07, 2016 -

Midtown Honda responded

Hello Ed, Our sales rep stayed after hours till 6:50pm on Saturday to attempt to close the deal. Your expectation for the value of your two trade-ins were not realistic compared to the market. We do attempt to meet customer expectations on trades and time however we try to maintain realist work and family balance for everyone. Thank you for your comments and we will review these with our staff.

September 12, 2016

Arrogant unprofessional salesman I met the most arrogant unprofessional car salesman ever. He got very upset when I said I would continue looking because the price he gave me wasn't w More

by hondadisppointed
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
rodriguez
Oct 07, 2016 -

Midtown Honda responded

We try to exceed customer expectations however it’s an ongoing process. We will make sure our sales people are sympatric and understanding to customers’ needs and wants and maintain respectful to every guest. We apologise if your were not treated in a respectful manner and will improve in the future. Thank you for your comments.

February 02, 2016

Unpleasant experience. Beware of signing form for test drive We came into the dealership wanting to test drive a particular Civic model we were interested in. The sales associate asked us to step into his office More

by rev4him
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Poya
Feb 24, 2016 -

Midtown Honda responded

We're sorry to hear of your experience at Midtown Honda. We have a test drive waver due to our insurance and sales person safety. We understand not everyone will agree however were a large volume dealership and want to unsure customers/salesperson safety at all times.

November 17, 2015

Great new car buying experience Best Honda Dealership hands down! I work in the industry and I am very familiar with the car buying process. But when I came to see Eli at Midtown I More

by %c04mc03m
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli
Nov 25, 2015 -

Midtown Honda responded

Eli is a super guy that really does care. Thank you for your comments and we look forward to seeing you in our service department.

October 29, 2015

Horrible experience. Went to buy a car. I asked the sales associate for a coupe in a certain price range, he told me to go outside and look for it. He didn't bother to sho More

by toronto1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark
Nov 04, 2015 -

Midtown Honda responded

Hello Melannie, When you dropped your Honda off for service we had your winter tires and rims ready to assemble. We mounted them and since all wheel rims looks the same we had no idea we were shipped the incorrect ones until we went to install them. At that point we put you into a vehicle at no charge until Honda shipped us the correct rims the next morning. We're very sorry but we do experience some mis-packaging issues from time to time and we deal with them the best we can. I have forwarded your comments to the General Sales Manager and apologise for the way this sales person treated you. This is not the way do business here are Midtown Honda and I assure you this will be taken care of.

May 08, 2015

Very Happy I was very happy with the service with my Honda CRV. The staff was helpful and understanding to my needs with my car. Will come back again for service More

by gigi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Fiorino
May 12, 2015 -

Midtown Honda responded

Hello Gigi! We are getting a lot of great feedback about our service advisor Anthony. He's a young guy that really goes the extra mile (or KM) to make sure that his customers are happy. Thanks for your kind words and hope to see you soon.

September 28, 2014

"WARNING!! DO NOT BUY Certified Used Car FROM THIS DEALER. DISAPPOINTING Experience I bought a Certified Pre-owned Car- 2008 Camry from that dealership Problem: 1-Problem with the steering wheel tha More

by Acer A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vince-Hakeem
Sep 30, 2014 -

Midtown Honda responded

Hello, When you negotiated the price for your Toyota you where informed that the $300.00 plus labour repair for latch was not included due to the price you were going to pay for the vehicle. We could have repaired it for you but the price of the vehicle would have been raised by $300+ to cover the repair. You were offered not to take vehicle and you agreed to take it with the broken latch. As a courtesy we tried to find a used one which we would have installed at no charge but could not locate a good used part. We checked the noise that is coming from the steering wheel and it is definitely not a safety issue or something that would affect the performance of the vehicle. If you do manage to locate a used console latch or purchase a new one, we will install it for you at no labour charge as a courtesy. Thank you for your comments.

September 09, 2014

Service on "Fit" Excellent service. We service our car ("fit") at Midtown Honda for several years. They giving immediate attention and recommendation for repairs whic More

by sloba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Wong is excellent personality and always pleasant and cooperative.
Sep 23, 2014 -

Midtown Honda responded

Hi Sloba! Did you know that Honda Fit owners are the most loyal to the Honda brand? Thank you for the great review and hope to see you soon!