Merlin Ford

I wish I could give zero star.2 managers were supposed I wish I could give zero star. 2 managers were supposed to call me regarding my concern but never called me. Sales team lair finance people lair and I wish I could give zero star. 2 managers were supposed to call me regarding my concern but never called me. Sales team lair finance people lair and steal your paperwork and service team just wanna take your money and do jobs you never ask. More

I really like my used Ford Truck. I feel that I got a great truck for a great deal. Tom Geenen was very helpful and was a pleasure to deal with. great truck for a great deal. Tom Geenen was very helpful and was a pleasure to deal with. More

Unprofessional from start to finish and acted as though they were doing me a favour by giving me a few minutes of their time . Wouldn’t return calls or give straight answers. Ran me around for a week then they were doing me a favour by giving me a few minutes of their time . Wouldn’t return calls or give straight answers. Ran me around for a week then discovered that the car I was interested in had been sold 3 weeks earlier but no one had updated their website. Went to a competing dealership and went home that day with another car. I wouldn’t recommend them or ever purchase a vehicle from them. More

Used to be a valued customer My husband and I have bought in the past a brand new focus, a GT350, and 2 F150s. Pretty sure that makes us valued customers. After a recent recall My husband and I have bought in the past a brand new focus, a GT350, and 2 F150s. Pretty sure that makes us valued customers. After a recent recall on our Focus, we were charged a considerable amount of money for "just looking at the clutch" which was unrelated to the recall. They also wanted to charge a low price of $140/hr (LOL) to look at the navigation that was broken. The service people at Merlin Ford and their Manager DO NOT VALUE YOU. They have a bottom line and that's TO TAKE YOUR MONEY any way they can. Please, do not take your vehicles to get serviced here. Very disappointed. They're great at making the sale, but poor at maintaining customer relationship. More

Life long Customers We have always been very pleased with the sales team at Merlin Ford Lincoln This is the only dealership to shop at in Saskatoon Thank you once aga We have always been very pleased with the sales team at Merlin Ford Lincoln This is the only dealership to shop at in Saskatoon Thank you once again for the hassle free experience once again More

4 years ago........ 2014 Point form as it's old news now... service dept techs are hopeless old retired sales mgr should have retired sooner (like 2010) !! service writer Point form as it's old news now... service dept techs are hopeless old retired sales mgr should have retired sooner (like 2010) !! service writer didn't know how many kms i should be with oil changes, disagreed with techs.... service staff turnover very high at the time sales didn't disclose all damages and repairs, they didn't have to, now 2018 they would have to I may buy again here, in a perfect world I'll Never get service again here More

Great Dealership Everyone was friendly and joyful and treated me with respect and listened to my wants and needs. would recommend to everyone i know. extremely happ Everyone was friendly and joyful and treated me with respect and listened to my wants and needs. would recommend to everyone i know. extremely happy with my car and with all the staff 12/10 More

Fantastic When they say " Its that simple" It really is! Some of the greatest Sales members I have seen From management to wash bay everyone one is super fri When they say " Its that simple" It really is! Some of the greatest Sales members I have seen From management to wash bay everyone one is super friendly Not your typical push sales, Its a professional hostile atmosphere Would strongly recommend this Store to anyone! More

Terrible Service The service department is a complete joke. My work truck broke down 2 months ago after getting bad fuel (diesel). So I had it towed in to Merlin becau The service department is a complete joke. My work truck broke down 2 months ago after getting bad fuel (diesel). So I had it towed in to Merlin because it was the closest dealership. After a week they charged us $7000 For a whole new High pressure fuel system. Which was fine until a week later the truck died again. So on to a flatbed she went and off to Merlin we went so they replaced the low pressure fuel pump this time. A few days later I was almost impressed how fast it was done. Start heading out to work (300-400km per day) and the truck will not go over 80kmh so I drove it back to Merlin and this time it's been in there shop for 2 weeks now and every time I ask about it there's a new excuse of why the trucks not done. It's been down for almost 1.5 months now which is totally unacceptable. I will never be taking anything back there. More

DO NOT RECOMMEND You couldn't pay me to take a vehicle off of this lot. I've dealt with multiple sales people here as well as the manager- the manager at one point was You couldn't pay me to take a vehicle off of this lot. I've dealt with multiple sales people here as well as the manager- the manager at one point was actually yelling at us telling us we shouldn't be shopping for the vehicle if we weren't able to pay the sticker price. Each time it has been a complete waste of time. I hope they send the sales and management team to school to learn to deal with people next time instead of paying for a celebrity endorsement. Terrible customer service, and overall experience. Head to Audi next time you're shopping, we left happy with a car in 45 minutes. More