Merlin Ford

Purchased a used vehicle here in Nov. Confusing and misleading offer sheets, and the conditions of the sale were initially not followed. While the dealership eventually made everything ri Confusing and misleading offer sheets, and the conditions of the sale were initially not followed. While the dealership eventually made everything right, the experience was stressful, time consuming, and most of all met with incompetence and short cutting. My sales person (Marlon) was phenomenal and communicated well, but unfortunately that’s where it stopped. Emails to other associates and managers were either not returned in a timely manner or not at all. Constant reminders and follow-up was absolutely required. And upon delivery of the vehicle it was rushed, and corners cut. Get everything in writing, and be sure to triple check and follow up. Shouldn’t be this hard to make a deal with what I thought was a reputable dealership. More

Long story short these people messed up royally and made an unfortunate SGI claim worse, they just kept dropping the ball...no apologies from their end just excuses & evasiveness. Dealing with Merlin has an unfortunate SGI claim worse, they just kept dropping the ball...no apologies from their end just excuses & evasiveness. Dealing with Merlin has been a frustrating, angering, disappointing, insulting and costly experience. Originally an SGI hit & run claim starting February 2024 on my nearly new 2023 Bronco Sport Badlands. I have been back and forth to get the work done right 5 times, spanning months, equalling 22++ extra loss of use days...and will spend more time before it's done right, at another dealer.. Thousand$ in extra damage was caused by Merlin technicians and not fixed properly or expediently(I found the bolt and clips pictured on the floorboard a month or so after my dash, which they damaged, was "repaired"). Had to call in SGI to audit the repairs and non-matching paintwork done by Merlin. Sloppy work, poor customer relations, a managerial attitude of denial & hostility and a general inability to accept responsibility... All of these have been on full display at Merlin Ford. I have more pictures I could post but you get the idea. Think carefully about trusting the Merlin team for your autobody or service needs. Merlin replied to my review with NO real answers or remedies other than to phone their general number..I emailed the service manager with their "promise" letter and dash parts on top of it and NO response .. These folks are LOSERS don't deal with them!!! !!! I WOULDN'T TRUST THEM TO WORK ON A WHEELBARROW !!! More

I used to love this dealership. I bought 5 vehicles from them plus my family bought multiple vehicles but as soon as an issue with a brand new truck I bought came about I was on my I bought 5 vehicles from them plus my family bought multiple vehicles but as soon as an issue with a brand new truck I bought came about I was on my own. Electrical issues they couldn’t fix they had the truck for months and told me to bad you can trade it in if you want. I tried talking to ford and they told me it was Merlin’s issue to make right and Merlin told me it was fords responsibility to make right and that got me nowhere. Only good person there was the service guy I dealt with. Sales and management are garbage save your money and go else where. They even continue to contact me wanting me to buy again from them. Never gonna happen. More

Would not help me fix my flat tire as a walk-in even when it’s protocol for roadside assistance to bring a Ford vehicle to the nearest Ford dealership. Merlin Ford should change their name to Moron Ford it’s protocol for roadside assistance to bring a Ford vehicle to the nearest Ford dealership. Merlin Ford should change their name to Moron Ford because only morons and xxxxxxxx work here. I’ve already brought this matter up with Ford Canada and even spoke with dealerships within a 150km radius to tell them of how dumb Merlin Ford is. I’ve never encountered such a stupid dealership in my life. More

I always feel welcome at Merlin! The staff is so friendly and they always look after me. The staff is so friendly and they always look after me. More

I've had nothing but great experiences there! Had a flat recently and they got me in the same day and patched it no problem. Had a flat recently and they got me in the same day and patched it no problem. More

Needed and oil change before heading out on a road trip and stopped in on a whim with my Civic. I was lucky enough to get in same day due to some cancellations and the service was great. Nice little lounge and stopped in on a whim with my Civic. I was lucky enough to get in same day due to some cancellations and the service was great. Nice little lounge area with coffee and pop while I waited. My service advisor was friendly and easy to deal with. Now considering buying a Ford or Lincoln! More

I've been treated above and beyond my expectations! Buying a vehicle was never easier! Good price, friendly informed salesman. I can definitely recommend Merlin to my friends 👍 Buying a vehicle was never easier! Good price, friendly informed salesman. I can definitely recommend Merlin to my friends 👍 More

Figured I should do my timing belt i drive a 2013 Ford Escape since the kms were at 145000 they suggest I get it done... pay them.. off I go. I pick up the vehicle and found it to be reving every 5 mins. Escape since the kms were at 145000 they suggest I get it done... pay them.. off I go. I pick up the vehicle and found it to be reving every 5 mins. .I call them to tell them my vehicle had just been fixed and now it's reving. They tell me to bring it in so I drop it off and they tell me they think it's the purge valve thats causing it. Well, I tell them it was working fine till you fixed it and now its this . So again its getting fixed for this issue now. Of course now its more money that I pay it now stays at the shop for over a week then I pick it up...drive off thinking yay its fixed. To my surprise xxxx its doing it again but now its every 20 mins. Omg call them again they say bring it in one of our techs will come for a ride with you and see it. It happened while he was in the vehicle. Leave the vehicle for them to figure it out . Call them in a couple days since there was no communication with what was happening I left msg after msg and no call back from Mark. After 2 weeks I finally get a call saying no its not happening anymore the reving and we can't figure it out . We could check the sensors get it out of another vehicle we have and test it out. At this point sure just fix the problem. Another week flies by I get a call to say come pick up your vehicle we can't find an issue. I ask if they did the sensor he says no its not doing it so you can pick up your vehicle. Go pick it up start it up ...guess what it starts reving again doing the same thing. Look on the passenger seat the engine cover is there xxx. I go inside tell them its reving and doing it now can someone check this out and why is my engine cover in my vehicle. She says oh sorry no techs are in bring it in on Monday. I'm soooo pissed off . Basically they had my vehicle for a month in total for me to have an issue now and the engine cover not put back. I think this needs to be brought up to Jason the owner of Merlin Ford. I shouldn't have to pay another dime to get this resolved. My vehicle was fine until I brought it to you guys. More