Merlin Ford

Terrible Service department. They cannot get things fixed right the first time and it is always your fault. Apparently all new Ford vehicle have the brakes squeak and they cann They cannot get things fixed right the first time and it is always your fault. Apparently all new Ford vehicle have the brakes squeak and they cannot fix them. More

Last week had to tow my son's 2011 ford fusion into Merlin ford. It quit at a light when he was heading to work. I booked it in and the service guy was more interested in getting me a rental while it w Merlin ford. It quit at a light when he was heading to work. I booked it in and the service guy was more interested in getting me a rental while it was at the dealership. He didn't know when it would get into the shop. The next morning he called me at 8:00 am to tell me they had spent an hour on it already and couldn't find the problem. He wanted me to approve another hour of diagnosis time before they would go ahead. Well after this they found the problem. A sensor on fuel pump had failed. A $49.00 part. When we went to pick it up they charged us 2 hours time but charged us twice for the part. Most people just pay their bills and don't look at the bill. I have dealt with them several times but will never again. More

Worst service ever, they are not even replying on call or text don’t buy from them text don’t buy from them More

Went in to buy a used car this weekend. They wouldn't even let take it for a test drive! They were more interested in my trade. 3 guys jumped in my van to "appraise" it and took for ever! No one came and even let take it for a test drive! They were more interested in my trade. 3 guys jumped in my van to "appraise" it and took for ever! No one came and told me what they were doing they just took off in my van. Later than day I went to a different dealer and bought a brand new SUV. They missed out on a sale because of their smugness and rude attitudes. I'll never step foot there again. Do not let them waste your time like I did. More

A joke. Enquired about used vehicle, was polite and professional, asked the used car sales manager to call me when he was free to talk about the vehicle and never received a response. professional, asked the used car sales manager to call me when he was free to talk about the vehicle and never received a response. More

great service shuttle driver was super friendly and nice; went out of their way to wait and pick me up when I was running late went out of their way to wait and pick me up when I was running late More

I wish I could give zero star.2 managers were supposed I wish I could give zero star. 2 managers were supposed to call me regarding my concern but never called me. Sales team lair finance people lair and I wish I could give zero star. 2 managers were supposed to call me regarding my concern but never called me. Sales team lair finance people lair and steal your paperwork and service team just wanna take your money and do jobs you never ask. More

I really like my used Ford Truck. I feel that I got a great truck for a great deal. Tom Geenen was very helpful and was a pleasure to deal with. great truck for a great deal. Tom Geenen was very helpful and was a pleasure to deal with. More

Unprofessional from start to finish and acted as though they were doing me a favour by giving me a few minutes of their time . Wouldn’t return calls or give straight answers. Ran me around for a week then they were doing me a favour by giving me a few minutes of their time . Wouldn’t return calls or give straight answers. Ran me around for a week then discovered that the car I was interested in had been sold 3 weeks earlier but no one had updated their website. Went to a competing dealership and went home that day with another car. I wouldn’t recommend them or ever purchase a vehicle from them. More

Used to be a valued customer My husband and I have bought in the past a brand new focus, a GT350, and 2 F150s. Pretty sure that makes us valued customers. After a recent recall My husband and I have bought in the past a brand new focus, a GT350, and 2 F150s. Pretty sure that makes us valued customers. After a recent recall on our Focus, we were charged a considerable amount of money for "just looking at the clutch" which was unrelated to the recall. They also wanted to charge a low price of $140/hr (LOL) to look at the navigation that was broken. The service people at Merlin Ford and their Manager DO NOT VALUE YOU. They have a bottom line and that's TO TAKE YOUR MONEY any way they can. Please, do not take your vehicles to get serviced here. Very disappointed. They're great at making the sale, but poor at maintaining customer relationship. More