Martin Grove Volkswagen

The worst experience ever had. Liars When I came back to ask for a service the business manager threatened to call the cops on me because he just did not want to discuss a refund that the When I came back to ask for a service the business manager threatened to call the cops on me because he just did not want to discuss a refund that they owed me. More

Purchased a New Jetta TDI I'm sorry to read all the negative comments about Martingrove VW as I had a completely opposite experience with them. I have been dealing with Adil a I'm sorry to read all the negative comments about Martingrove VW as I had a completely opposite experience with them. I have been dealing with Adil and Marc on the purchase of my Jetta TDI and it has been stress free. I did have a few questions about the breakdown of my cost and it was explained to me. I did of course negotiate with purchasing my Jetta and I was met halfway. I felt no pressure with Adil and I was always welcomed by Adil and Marc when I have come into the dealership. Based on my exceptional experience purchasing my Jetta, I believe I will have the same level of attention required when it is time to bring my Jetta in for service. I will recommend Martingrove VW to friends and family! More

Above Average Service I am 18 years old and living away from home while going to high school in Vaughan. I am responsible for taking care of my car and any warranty issues I am 18 years old and living away from home while going to high school in Vaughan. I am responsible for taking care of my car and any warranty issues. Both times I went into Martin Grove VW I was treated very well. The service department was very respectful and accommodating. I have visited other VW dealerships, but this one is by far the best. I would highly recommend the service department they are helpful, courteous and efficient. Thank you very much for everything!! Oliver More

DO NOT GO HERE. Drive more and go to a different VW dealersh Very dissatisfied with the service. totally misguided on how deposit works. I have been to many car dealerships but never came across sales reps wh Very dissatisfied with the service. totally misguided on how deposit works. I have been to many car dealerships but never came across sales reps who would lie and forcefully make people sign. More

Mk5 VW Jetta 2.0T - INCOMPETENT SCAMMERS We had a 2006 VW Jetta 2.0T with electrical issue from the front driver side door that shorted out the electrical on the entire car. This should have We had a 2006 VW Jetta 2.0T with electrical issue from the front driver side door that shorted out the electrical on the entire car. This should have been resolved for free as there is a class action settlement for this issue for this particular model (we got the letter in the mail). This dealer after diagnosing the car decides to replace the car battery even the battery was fine...The car shorted out a week later and we brought the car in again. They racked up a huge bill trying to find the problem, couldn't figure out and tried to push us trading the car in for a new car instead... We eventually decided to get a new SUV with them, but was told by the sale person when it came time to close the deal that the Jetta was worthless and cannot be traded in because of the outstanding repair bills.... We bought the new SUV regardless. Took the Jetta to a third party mechanic who eventually fixed the car and confirmed that issue has nothing to do with the battery. If these guys just did their due diligence, they could have repaired the car and had the charges settled under the class action...could have been a win-win for dealer and us. Instead, we no longer took our three VWs to service with them, and recently when it came to buying a new car we moved on to another more competent German brand... More

WORST SERVICE OF VW ONE CAN GET! I was stupid to have my oil change for the first and second time both from this place vw martin grove. This service guy ryan is the rude and unprofess I was stupid to have my oil change for the first and second time both from this place vw martin grove. This service guy ryan is the rude and unprofessional person i can come across in my entire life. He says he do not care how and what others do at vw martin grove. He simply doesnt give a crap abt the client. This is surely my last visit ever to this place. This service plave Sucks! Big Time. Unprofessional and ill mannerd person. More

David in Sales went to this place only because it was close and that they had the color. This David is so slimy and inept, incompetent. Asked them to reduce paymen went to this place only because it was close and that they had the color. This David is so slimy and inept, incompetent. Asked them to reduce payments and they only reduced by $1. Upon delivery of the car he promised to set up blue tooth..... he was unable citing it was my phone(6mos old Samsung)... Drove the car home.... forgot that they didn't show me the trunk. A whole month went buy only to discover shattered glass everywhere. They told me it was my problem. This salesrep Abraham guy noticed my frustrations however and went above and beyond to hook up the blue tooth. There was nothing, absolutely nothing in it for him to do this for us. He is a stand up guy..... Hey David, since your whole family was in the car business(well-that's what you say) perhaps you can each set up a time to get some pointers from Abraham. More

Ripoff The service sucks...the new service rep. Ross is a dummy and a ripoff, stay away from the service department. Customer care is totally crap. The service sucks...the new service rep. Ross is a dummy and a ripoff, stay away from the service department. Customer care is totally crap. More

Worst dealership ever! I came in to trade in my vehical for the newer gti and i was told that they don't want to buy my vehical because my bumper was painted i am really dis I came in to trade in my vehical for the newer gti and i was told that they don't want to buy my vehical because my bumper was painted i am really disapointed because i am a loyal customer to them and my whole family had baught a car from there and this is the way theyve treated me i will never recomend this dealership to anyone ever again they just lost my business and never again will i step into that dealership.. More

Exceptional Service I recently purchased a new golf TSI.I went to other dealerships looking for a new car but found the sales consultants not answering some questions to I recently purchased a new golf TSI.I went to other dealerships looking for a new car but found the sales consultants not answering some questions to my satisfaction and others to pushy to make the sale.When I arrived at Martin Grove VW I was approached by sales consultant Val Gosai.Val took the time to answer all my questions honestly and made me feel no pressure to buy the vehicle even after the test drive.He was very professional in his approach and most important respectful towards my needs.Val delivered on his promises and made my new car purchase a great one. Alana R More