Markville Toyota

Poor customer experience with showroom and test drive Today was a Red Tag day and we went to Markville Toyota to check out the 2015 Venza. As expected, the store was really busy as we waited patiently fo Today was a Red Tag day and we went to Markville Toyota to check out the 2015 Venza. As expected, the store was really busy as we waited patiently for a salestaff to answer our enquiries. During the wait, we helped ourselves with the hot dog and drinks and also checked out the vehicles in the show room. About 1/2 hr later, we were greeted by a salestaff. She asked us which vehicle we were interested in and we told her it was Venza. To our surprise, she walked right pass the Venza and towards the Siena as if she didnt know that was the vehicle. She later said the Venza and Siena had switched place in the showroom. We were not impressed at all but we gave her a benefit of a doubt as it was a hectic day. We felt that she was not familiar with the products she was supposed to sell. For example, when asked about if the panoramic roof can be opened fully and she said yes. Fact is only half can be opened above the front seat. During the test drive, we asked her about the 2016 Venza being completed redesigned. She said no one told her about anything about the new design. Gimme a break, there are so much info on the internet and she (a Toyota employee) doesnt even know about 2016 Venza has a new design. We also felt that she was rushing us to buy the vehicle even thought we had told her several times that we were collecting data (final price, warranty, cash incentive, etc) and would make a decision at another time. When quoting the final price, she asked us again if we would buy the vehicle today if the price is good (no explanation on what is a "good" price). We politely told her again we were doing research and would like to take time to make a decision. When we asked about the cash incentive, she answered that we were not buying the car today anyway and no need to know. At that point, we were disappointed and walked straight out of the dealership. On our way out, she even told us that we could find all our info on the internet and no need to go to the dealership. We felt that we wasted our time as this dealership as we didn't learn more things that we already learned from the internet on this vehicle. It was one of our experience car shopping and we would not come back to this dealership again. More

Great service, very friendly staff ! I purchased a new Toyota Venza recently at markville Toyota and the staff and service was great. I would especially like to thank Dean Tsicolas for hi I purchased a new Toyota Venza recently at markville Toyota and the staff and service was great. I would especially like to thank Dean Tsicolas for his excellent commitment and attention to detail and also a great job from Daniel Cheng for helping myself and my family deal with the process in a very positive way. More

excrllent staff Kobe found the best car and the best deal for me. He's a great staff and highly efficient. His mark 110%. I recommend this dealer to anyone who looks Kobe found the best car and the best deal for me. He's a great staff and highly efficient. His mark 110%. I recommend this dealer to anyone who looks for a great car and services. More

The dealer Raymond is very helpful and friendly That was excellent service from toyota will recommend my friends and family . All staff very helpful especially the manager and dealer Raymond I appre That was excellent service from toyota will recommend my friends and family . All staff very helpful especially the manager and dealer Raymond I appreciate Markville Toyota More

Best Customer Service Ever It is no coincidence I've been here more then 3 times and the service has been consistently great every time; definitely their service managers and re It is no coincidence I've been here more then 3 times and the service has been consistently great every time; definitely their service managers and reps have done great justice to the dealership and the Toyota brand. The service started on a great note from the lady on the phone. I didn't have the right terms but she was willing to guide me, logged the concerns I had. I'm quite impressed. While waiting for John, the assistant managers were quick to lend a hand to speed up the process. Then John took over the paperwork to get my car worked on right away. When the vehicle was done, he updated me on both issues (battery and weatherstrip), I felt assured they were fixed and the quality was amazing. He was extremely pleasant to deal with, I observed other reps showed the same care and excellent level of customer service. Most importantly John's expertise on auto related issues was impressive and eased the whole process that I was in good hands. More

bad service after made sales I lease a car from Markville Toyota, i called the sales rep for few times (no one pick up then i leave message) about some question of my car and some I lease a car from Markville Toyota, i called the sales rep for few times (no one pick up then i leave message) about some question of my car and some leasing question but the sales rep reply me ONCE ONLY. And i called almost two weeks ago too but the sales rep still haven't reply me yet. Very disappoint on this dealership and i won't recommend people buy car or lease car at this dealership. More

Helpful, Eventually. Great place, if you get to chat with the manager. Happy with the end product, though getting there was difficult and made me feel like I wasn't worth Great place, if you get to chat with the manager. Happy with the end product, though getting there was difficult and made me feel like I wasn't worth their time. The first sales rep was on lunch when I showed for the initial appointment and the second was not knowledgeable on the vehicles nor experienced with sales at all. Not until the second rep went to lunch when I was supposed to meet him to take ownership did I meet the manager and get things done. Once there, everything went smoothly. Except the harassing to fill out this review afterwards... More

Good customer services Really friendly and helpful. Daniel answered all my questions and my concern. He do very great job in customer services, I will recommend Daniel to Really friendly and helpful. Daniel answered all my questions and my concern. He do very great job in customer services, I will recommend Daniel to my friend and colleague. More

Great customer service Really helpful and friendly. Highly recommended. They were able to answer all my questions and all my concerns. I was able to get a great deal on my Really helpful and friendly. Highly recommended. They were able to answer all my questions and all my concerns. I was able to get a great deal on my new car. More

Dwalership Experience I walked into the dealership after a short conversation with John. He was very friendly and listened to our needs very carefully. So we decided to bu I walked into the dealership after a short conversation with John. He was very friendly and listened to our needs very carefully. So we decided to buy our car from there. I think we got a good deal. John answered all our questions and concerns about the car. I will recommend his name to my friends. One more thing I want to add: I felt the manager was crude and rude. He didn't show any interest in meeting with me when John tried to introduce me to him before I left. I hope this will not be a preview of my experience when I come to the dealership for service. More