Markville Toyota

Dear Sir or Madam, I am writing to formally follow up on my previous complaint regarding ongoing issues with my 2021 Toyota Sienna. I am increasingly concerned by the pattern of problems that have occ on my previous complaint regarding ongoing issues with my 2021 Toyota Sienna. I am increasingly concerned by the pattern of problems that have occurred, particularly the fact that multiple electronic and mechanical issues began appearing shortly after the factory warranty expired. While I understand that vehicles can experience wear over time, the timing and frequency of these failures raise serious concerns. To summarize the issues encountered so far: • The DCM system became unable to connect consistently. • The rear tailgate (back trunk) intermittently fails to close properly, even after multiple service visits and a battery replacement. • Most recently, immediately after my latest inspection, a new issue appeared where the dashboard brightness indicator stays on constantly, suggesting a possible malfunction of the instrument panel dimmer switch or related electrical components. What is particularly troubling is that these issues seem to surface one after another following service visits, and only after the vehicle has passed the original warranty period. This makes it difficult not to question whether these failures are merely coincidental, or whether there are underlying system or electrical defects that were not properly identified during earlier inspections. In addition to the reliability concerns, the financial burden has become increasingly difficult to accept. Each inspection and repair has resulted in repair costs amounting to thousands of dollars. For an average customer, it is not reasonable or sustainable to bear such significant expenses repeatedly, especially for issues that appear to be related or recurring in nature. I have brought this vehicle in for inspection in good faith each time, expecting problems to be properly diagnosed and resolved. Instead, new issues continue to arise, adding further cost and inconvenience, and significantly affecting my confidence in both the vehicle and the service process. I respectfully request: 1. A comprehensive and thorough review of the vehicle’s electronic and control systems, including the DCM, tailgate operation, and dashboard illumination controls. 2. Clarification as to why these issues were not detected or resolved during earlier inspections. 3. Consideration for goodwill repairs, cost assistance, or other support options, given the clear pattern of failures occurring immediately after warranty expiration and the substantial financial impact involved. I value Toyota’s reputation for reliability and customer care, and I sincerely hope this matter can be addressed fairly, transparently, and responsibly. I look forward to your response and a constructive resolution. More

Saturday is a busy day of service, the assistant Service Manager, Sonic So can still arrange a fast and high quality service. Changing Winter tire and oil change service can be finished in about 1.5 hrs. Manager, Sonic So can still arrange a fast and high quality service. Changing Winter tire and oil change service can be finished in about 1.5 hrs. More

I recently had the pleasure of working with Jim Mackovski, the assistant service manager at my local Toyota dealer for maintenance service, including a quote for replacing the pads and rotors on bo Mackovski, the assistant service manager at my local Toyota dealer for maintenance service, including a quote for replacing the pads and rotors on both axles. I was impressed by the professionalism and knowledge displayed throughout the process. The service manager provided a clear and transparent diagnosis, ensuring I understood what was needed. Some of the work was covered under warranty, while I paid out of pocket for other parts. I also obtained quotes from local shops, and while their prices were relatively close to those from the Toyota dealer, the significant difference was that the local shops offered aftermarket parts. Given the quality of service and the use of OEM parts at the dealer, I felt it was worth the investment. I want to take a moment to thank Jim Mackovski and all the techs on the team for their excellent care and service. Overall, I highly recommend this dealership for their exceptional professionalism. . More

Amazing Service from Lydia C. And Jarayg. Great Product Adviser Sales Service from George Y. For MAP System Setup today. And Jarayg. Great Product Adviser Sales Service from George Y. For MAP System Setup today. More

Fast, friendly and accurate service of replacing winter tires to 4-seasons tiers. The assistant manager, Roger Lam can estimate an accurate proccess time, and also friendly to explain/ descibe me the whole tires to 4-seasons tiers. The assistant manager, Roger Lam can estimate an accurate proccess time, and also friendly to explain/ descibe me the whole process of their operation from making appointment, to garage technician work. Let me more understand their difficulty and hard working. More

Lydia C from the servicing department provided me with exceptional service during my recent tire change over. She was attentive and knowledgeable and was very patient with me. Thank you so much for your g exceptional service during my recent tire change over. She was attentive and knowledgeable and was very patient with me. Thank you so much for your great customer service Lydia. More

I am still thinking about the wonderful level of service I received a little more than a month ago. The service department was able to take my vehicle in earlier than our appointment. It was a routine servi I received a little more than a month ago. The service department was able to take my vehicle in earlier than our appointment. It was a routine service with some requested add on service. Once the initial assessment was made; suggestions were offered and the suggested services were explained as well as why they could be of benefit. I declined most and accepted others without any pressure. The truck was returned and the invoice explaining the service was reviewed with me. It was a refreshing interaction with Jim and very professional handling of the service. More

Beware! I ordered a new 2025 hybrid Cross, however, this Dealer has no car for over 6 months. Looks like Dealer did not process my order. I even contacted t I ordered a new 2025 hybrid Cross, however, this Dealer has no car for over 6 months. Looks like Dealer did not process my order. I even contacted their manager Jack Varisco, but no response. I had no choice but cancel my order and get my deposit back. More

Today Friday Dec. 06, 2024 - Markville Toyota saved us and helped us out so much and special thank you goes out to Sumi, Felix and Lydia for quick action and repaired 06, 2024 - Markville Toyota saved us and helped us out so much and special thank you goes out to Sumi, Felix and Lydia for quick action and repaired our flat tire at the last minute. We were so worried and we needed the car for my wife to drive to school and work. Thank you most truly and they were fast. I am very much impressed and thank you from the bottom of my heart. More