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Markville Toyota
Markham, ON
209 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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209 Reviews of Markville Toyota
January 31, 2024
This dealer pressures you to purchase an extended warranty and other unwanted items. If you choose not to buy them or not opt for a lease instead, you won't have a car, and there's no communication t warranty and other unwanted items. If you choose not to buy them or not opt for a lease instead, you won't have a car, and there's no communication to inform you of your waiting time. Toyota Corp has no control over this. Consider exploring other brands or other dealership. More
by candy
Employees Worked With
Insocial Account
January 29, 2024
Visited the dealership with the intention of purchasing a Rav4 Hybrid. After agreeing on the quote, signing the papers, and providing my credit card, the manager unexpectedly insisted on approval contingent Rav4 Hybrid. After agreeing on the quote, signing the papers, and providing my credit card, the manager unexpectedly insisted on approval contingent upon the mandatory purchase of $1500 worth of additional services. This sudden inclusion of an extra deal at the very last minute eroded my trust, and I am now hesitant to engage in any business with them, nor would I recommend their services to others. More
by KA
Employees Worked With
Dia
November 25, 2023
I am not only treated as a client, I can feel I am also a friend to the Roger Lam. He can concern and understand my situation and what I need. Fast responds and actions friend to the Roger Lam. He can concern and understand my situation and what I need. Fast responds and actions More
by Wilson
Employees Worked With
Roger Lam, Insocial Account
November 10, 2023
Brought my GR Corolla in for service and what an exceptional service it was. From the time you drive into the drive thru to finally pickup. My service consultant was Kevin and gave amazing service. exceptional service it was. From the time you drive into the drive thru to finally pickup. My service consultant was Kevin and gave amazing service. More
by Maverickb
Employees Worked With
Kevin, drive thru staff. , Insocial Account
October 10, 2023
I booked my RAV4 Limited hybrid in March,2023 and calling Sales Rep Aarash to check the production status. After my first two calls in july, he said he will check exact status and let me know.After those two Sales Rep Aarash to check the production status. After my first two calls in july, he said he will check exact status and let me know.After those two calls he started ignoring and not picking my phone. Getting status of Car is difficult for sales rep..Not happy with this kind of customer service. More
by amitmehta00
Employees Worked With
Insocial Account
September 23, 2023
The service in Markville Toyota Service center is highly appreciated. The assistant service manager, Roger Lam is friendly, willing to help, fast action. Changing engine oil could be finished in an hour wit appreciated. The assistant service manager, Roger Lam is friendly, willing to help, fast action. Changing engine oil could be finished in an hour with quality service, as I requested rush to go. More
by Wilson
Employees Worked With
Roger Lam, Insocial Account
September 16, 2023
I bought the RAV 4 and sales person Michael Ji did great Job and help me lot. He is very good in customer service and deal very professionally. Job and help me lot. He is very good in customer service and deal very professionally. More
by musharraf407
Employees Worked With
Michael Ji, Insocial Account
August 21, 2023
It’s been over 16 months, and we finally have the RAV4 Limited Hybrid that we ordered. Actually, it isn’t the car we ordered, but apparently somebody else gave up their car and we had to take their car Limited Hybrid that we ordered. Actually, it isn’t the car we ordered, but apparently somebody else gave up their car and we had to take their car plus their winter tires in order to take delivery. Anthony (Xiao) Liu originally told us that it would be a 4 month wait. It would have been closer to two if we took another car that somebody didn’t want, but we didn’t want to pay for the extended warrantee and rust proofing. Sensing a theme? You have to buy extras in order to have any reasonable timeline for delivery. Anthony stopped responding to my calls and texts soon after we declined the car with all of the extras. Going into the dealership did not help as he did not follow through with sending us the promised information after we went home. Escalating to the new car manager, George A, did not help much. We wanted to know how many people were ahead of us and how many cars they had taken delivery in the last few months. This would give us some estimation of when we could expect delivery. They would not provide this information, but did offer to return our down payment after waiting for a year or so. When we picked up the car, Anthony asked for a “10” for the customer survey of new car buyers. When we expressed our displeasure with the communication, George A said that they would make it right. We haven’t heard from them. The Review link was interesting. A negative review leads to a page that asks us to fill out a form telling us about the experience. Unfortunately, there is no form. A positive click gives us a link to a Google Review. More
by Dean
Employees Worked With
Insocial Account
