Maranello BMW

Made an appointment two weeks in advance. 45 minutes after my arrival, Anna from Service advised that the part is out of stock and will arrive the next day so we had to reschedule. Anna offer 45 minutes after my arrival, Anna from Service advised that the part is out of stock and will arrive the next day so we had to reschedule. Anna offers a car wash for the trouble (I guess) and I accept. Almost an 1hr later and I go looking for Anna because I need to go. At this time I have waited in total close to 2hrs. After speaking to Anna, a few mins later and I get my car and to my surprise NOT washed. I go back to Anna's desk and she is not there ...actually rarely at her desk. So I called and left a voice mail and still no callback (4 days and counting). This was the most frustrating, irritating service ever. So unprofessional disorganized and a complete waste of my time. No value for its customers. More

Jonathan was great and friendly- he responded very quickly to my concerns and helped resolve the issue. quickly to my concerns and helped resolve the issue. More

BMW S1000RR - Walter was the best! ! Cray and Walter are the best Sales and Service team ! Cray and Walter are the best Sales and Service team More

Jonathon Wong at the service department’s intake/front desk provided exceptional customer service. This dealership is probably the best there is in Ontario; possibly all of Canada. desk provided exceptional customer service. This dealership is probably the best there is in Ontario; possibly all of Canada. More

BMW F900R first service. Very good reception and treatment. I opted to wait for the bike and was told that it would be about 1.5 hours. There was a software update issued for Very good reception and treatment. I opted to wait for the bike and was told that it would be about 1.5 hours. There was a software update issued for the bike and it ended up taking from 9:00 am to 12:00pm. The whole time I received an apology, coffee, and hourly updates as to what was happening. Overall result, bike came out unscathed, serviced and even had a minor bath to remove fingerprints and such. Nothihg to conplain about so far... More

Happy with job done. Recomandation to replace the engine cover inconsistent with reality- changed all engine gaskets less than a year ago…someone did something wrong with Recomandation to replace the engine cover inconsistent with reality- changed all engine gaskets less than a year ago…someone did something wrong with the cover -engine is whsling… I will get second opinion. More

Bought car from them January 2022. After purchase very bad service. Problem with car. Still problem. Nobody ready to listen. Trying to make money. Very disappointed sorry to say will n After purchase very bad service. Problem with car. Still problem. Nobody ready to listen. Trying to make money. Very disappointed sorry to say will never buy car from them. Don’t recommend anybody. More

The most knowledgeable and greatest Service Advisors team. They provide the most friendly service to all there customers. team. They provide the most friendly service to all there customers. More

Excellent experience from choosing my motorcycle to delivery to my break-in service. Very friendly and knowledgeable motorcycle enthusiasts. delivery to my break-in service. Very friendly and knowledgeable motorcycle enthusiasts. More

Great personal customer service. Courteous and helpful. We have a good relationship. Service and sales are excellent. Courteous and helpful. We have a good relationship. Service and sales are excellent. More