Maranello BMW

be careful before you have your family in one of their cars Imagine you pay $37,900 for a " BMW CERTIFIED " vehicle, and within less than a month we spent $2100,we picked up our "CERTIFIED" 2014 X3 at 12:20 Imagine you pay $37,900 for a " BMW CERTIFIED " vehicle, and within less than a month we spent $2100,we picked up our "CERTIFIED" 2014 X3 at 12:20 pm ,within 20 minutes we have to turn and go back to the dealer because the brake which is a major safety issue was vibrating very bad ,we got it done after wasting the whole day,as soon we got home my wife noticed the brake light on the tailgate (which is another safety issue) wasn't working,I thought it's matter of light bulb not worth it to go back ,couple of days after we found out that this is an expensive one $370 +labor ,called the dealer back to fix it ,they won't do it,we talked to the sales rep David and he couldn't help,we talked to the sales manager and he didn't help. MY ADVICE if you HAVE TO buy a vehicle from Maranello BMW Please get it checked through another BMW service facility before you have your family in. More

Beyond Satisfied Terry Volanis is a wonderful service advisor, takes the proper steps to keep the customer updated regarding their vehicles and tries to make your serv Terry Volanis is a wonderful service advisor, takes the proper steps to keep the customer updated regarding their vehicles and tries to make your service appointment as easy as possible. Make sure if there are any issues regarding your service to talk to the service manager Jeff Lane will take care of your questions, concerns and needs regarding your vehicle. Will return to this service department soon and hope to purchase a car from them soon. More

John Lee is a great addition to the Maranello BMW service! JOHN LEE was professional, thorough and very personable with a great smile. Service at Maranello's is always great, but John Less has given me the be JOHN LEE was professional, thorough and very personable with a great smile. Service at Maranello's is always great, but John Less has given me the best service experience I have had to date. More

Great service Johnathan Tam Amazing service. Johnathan Tam was great. Really knows his stuff. Wonderful test drive. I love my new BMW. Will recommend my friends and family. Reall Amazing service. Johnathan Tam was great. Really knows his stuff. Wonderful test drive. I love my new BMW. Will recommend my friends and family. Really made the whole experience easy. More

Raffaele, Sep 07-2016, Professional Behaviour I can not judge the quality of the work because I do not have any evidence to do that, but I can say something about my experience with the service ad I can not judge the quality of the work because I do not have any evidence to do that, but I can say something about my experience with the service advisor Mr. John Kim that was very good. Quick, efficient and friendly person as well. I believe this guy met my expectations. More

Great service! Great service and even better service advisor John Kim...overall would recommend! I have used this service department before and was happy with the w Great service and even better service advisor John Kim...overall would recommend! I have used this service department before and was happy with the work and the service! Would highly reccomend! More

Great service I brought my car in for service and I had John Kim as my service advisor. Service was friendly and quick. John did everything he could to help me. Tha I brought my car in for service and I had John Kim as my service advisor. Service was friendly and quick. John did everything he could to help me. Thank you John! More

The Best Service before going to Maranello BMW I had read the reviews and I was not happy with the reviews....after going to the service department to fix my daughters before going to Maranello BMW I had read the reviews and I was not happy with the reviews....after going to the service department to fix my daughters car, I found that the cutomer service was above and beond.....Andre service manager and John a bmw pro took time to figure out the problem which ment alot to my self and most of all my daughter...........they new my daughter need her car asap to go work....the cave her a ride to the GO bus and in two days the car was fix and drives like a baby....... I guess you can't always believe everything you read in these review.....I find when customers get good service, they're so happy they don't find the time for these review......thanks again for the great servic. More

Very poor customer service and the foreman named Rohan Reid Please don't go to this dealership for any reasons especially if you want to buy a car don't chose this place.a black guy named Rohan Reid was the per Please don't go to this dealership for any reasons especially if you want to buy a car don't chose this place.a black guy named Rohan Reid was the person I spoke to and he knew nothing about cars.reps are very rude and they keep you waiting while they have them own time inside their rooms. I witnessed two customers walk out with disappointments. Wouldn't recommend at all More

Snobby selfish front desk lady and confused lazy sales perso I went there to buy a new 7 series. The sales person was a very lazy confused female who even does not know what options come with this car and even d I went there to buy a new 7 series. The sales person was a very lazy confused female who even does not know what options come with this car and even did not know any primitive info about the car. I booked an appointment few days ago and when I got there the young woman at the front desk (who obviously thinks the customer should say hello to her and she then hesitantly answer) told us that that the sales person is gone. However, the sales person was standing behind her and she did not remember me when I told her that we had an appointment. She was already packed to go! She and her manager were completely unaware about a buying invitation which has been sent to me by Robert Lurz (BMW president) and her manager even did not move himself to come forward and speak to me. It seems that these people are only looking for a customer with no info about the cars and a winner lottery to buy without question and care about the services. I will never buy BMW beacuse of these nasty snobby people. More