Maranello BMW

Great service! Great service and even better service advisor John Kim...overall would recommend! I have used this service department before and was happy with the w Great service and even better service advisor John Kim...overall would recommend! I have used this service department before and was happy with the work and the service! Would highly reccomend! More

Great service I brought my car in for service and I had John Kim as my service advisor. Service was friendly and quick. John did everything he could to help me. Tha I brought my car in for service and I had John Kim as my service advisor. Service was friendly and quick. John did everything he could to help me. Thank you John! More

The Best Service before going to Maranello BMW I had read the reviews and I was not happy with the reviews....after going to the service department to fix my daughters before going to Maranello BMW I had read the reviews and I was not happy with the reviews....after going to the service department to fix my daughters car, I found that the cutomer service was above and beond.....Andre service manager and John a bmw pro took time to figure out the problem which ment alot to my self and most of all my daughter...........they new my daughter need her car asap to go work....the cave her a ride to the GO bus and in two days the car was fix and drives like a baby....... I guess you can't always believe everything you read in these review.....I find when customers get good service, they're so happy they don't find the time for these review......thanks again for the great servic. More

Very poor customer service and the foreman named Rohan Reid Please don't go to this dealership for any reasons especially if you want to buy a car don't chose this place.a black guy named Rohan Reid was the per Please don't go to this dealership for any reasons especially if you want to buy a car don't chose this place.a black guy named Rohan Reid was the person I spoke to and he knew nothing about cars.reps are very rude and they keep you waiting while they have them own time inside their rooms. I witnessed two customers walk out with disappointments. Wouldn't recommend at all More

Snobby selfish front desk lady and confused lazy sales perso I went there to buy a new 7 series. The sales person was a very lazy confused female who even does not know what options come with this car and even d I went there to buy a new 7 series. The sales person was a very lazy confused female who even does not know what options come with this car and even did not know any primitive info about the car. I booked an appointment few days ago and when I got there the young woman at the front desk (who obviously thinks the customer should say hello to her and she then hesitantly answer) told us that that the sales person is gone. However, the sales person was standing behind her and she did not remember me when I told her that we had an appointment. She was already packed to go! She and her manager were completely unaware about a buying invitation which has been sent to me by Robert Lurz (BMW president) and her manager even did not move himself to come forward and speak to me. It seems that these people are only looking for a customer with no info about the cars and a winner lottery to buy without question and care about the services. I will never buy BMW beacuse of these nasty snobby people. More

Liars Unfortunately had to bring my car here (e92 335i) due to a water pump failure. I had already replaced the water pump at another dealer and it was stil Unfortunately had to bring my car here (e92 335i) due to a water pump failure. I had already replaced the water pump at another dealer and it was still under manufacturer's warranty (1 year). The service advisor refused to pull up my service records and claimed he couldn't even though he is able to search by VIN. He got my car diagnosed and told me it was the other water pump (xxx?). I had to go through the trouble of getting the service records from another dealer to show him. Not only this the techs did a horrible job and my car was shaking the next morning. Out of the 4 years I owned the car (I no longer do) and numerous services at Autohaus I can't say they are any better. Out of the 4 dealers I've been to the 2 that I was satisfied with were BMW Toronto and Grand River and I would personally go the extra distance to have it done there. Of course if your warranty is done you can always go elsewhere (I've personally had a good experience at RMP motors). Despite all the services I may have had to do it was still a wonderful car and I would seriously consider it again, and this time I know better. More

service sucks When I purchased my bmw 328 xi 2011 in may 2014 I went for remainder of warranty service to maranelo as it is close to my work. Boy you would expect g When I purchased my bmw 328 xi 2011 in may 2014 I went for remainder of warranty service to maranelo as it is close to my work. Boy you would expect good service from bmw but was crap. I made an appointment for oil change and filter change 3 weeks in advance. I came on day of appointment and service attendant told to call their service center to schedule appointment xxx. Just use any bmw certified garage . Cheaper twice and much better service.. Shame More

Excellent service I took my BMW for service and they did and excellent job, very fast and time efficient as ell. They even went beyond their responsibility and fixed an I took my BMW for service and they did and excellent job, very fast and time efficient as ell. They even went beyond their responsibility and fixed an issue that was not part of service as complementary. More

Parts I called this Mrng parts department they give me a price for cabin filter, When my wife went to pick up the parts they told her different price, and I called this Mrng parts department they give me a price for cabin filter, When my wife went to pick up the parts they told her different price, and they said the guy made a mistake this Mrng very bad customer service I will never go there. Hamed More

KIndly Resolved - thanks Maranello's Sales/Mngmt kindly promised a loaner until a new car arrives; I'd have been happy with ANY loaner including a beater. For a few days, they Maranello's Sales/Mngmt kindly promised a loaner until a new car arrives; I'd have been happy with ANY loaner including a beater. For a few days, they sounded sounded like they couldn't find a car - then they came through BIG with a brand new one. That's what you call delivering on a promise! More