Mainland Ford

Would give them all zeros if i could I am writing this email to you to tell you about an experience I had with the Mainland Ford dealership in Surrey, B.C. To start, I have a vehicle I am writing this email to you to tell you about an experience I had with the Mainland Ford dealership in Surrey, B.C. To start, I have a vehicle for sale on Vancouver craigslist. I have chosen the option whilst posting my advert where it clearly states on the ad itself “do NOT contact me with unsolicited services or offers.” Personally, I would not mind if dealerships contact me offering their services to trade my vehicle with a new one from their dealership. On this occasion, Simon Wu contacted me through email with the following message: Hi, My name is Simon Wu, product specialist from mainland Ford Surrey. I am pleased to assist you to get out of your current vehicle and get a decent car for replacement. Please call me. I simply replied to the email with two words…“Not interested.” For some strange reason Simon took this as an invitation to email me an advert for a 2007 Honda CRV. I replied to Simon with this: First of all, did I not just reply to your earlier email expressing that I'm not interested... And second of all, you must be really bad at your job if you think I'm gonna go from a BMW like mine to a crv. Please do not contact me henceforth. In plain English I stated to Simon again that nor am I interested in his services, I do not want to be contacted again. To my surprise, Simon again replies with: Why not? CRV is a good car. I just trust what my customer telling me!! At this point I felt like Simon was harassing me, I felt like he did not understand that there are boundaries when dealing with customers/people. I told him twice in plain English that I am not interested and I do not want him to contact me. Following this, I decided to call Mainland Ford to discuss Simon’s behaviour with the Sales Manager. I asked the receptionist for a Sales Manager, I was transferred to an individual who did not tell me his name and told me, “I’m kinda the manager.” I questioned him as to if he is “kinda” the manager or is the manager. He replied by saying “I do all sorts of things so yeah I am.” I told him about the situation and how I felt harassed, and the fact that I told Simon twice that I did not want him to contact me. The so-called “manager” said, “well, are you planning on buying anything?” to this I replied “no” (even if I was in the market of buying another car that is not the point, the point is I do not appreciate someone hawking their inventory at me after I told them not to.) Then the “manager” asks again whether I am purchasing another vehicle. Again, I told him no, and I asked him what he is planning on doing about this situation. The “manager” says “well, what do you want me to do …I’ll tell him to stop.” At this point I was so irate I hung up the phone. Is this what Ford has become? Harassing people who are selling their cars on craigslist to make their sales? Is this how Ford or Mainland trains their Salespeople to get sales? I have personally been in sales for over 10 years. I know that this is not acceptable to keep harassing a customer (BUT I am not even a customer) to get them to purchase a car from them. What is it that makes Simon qualified to tell me that I should like a gold Honda CRV. Who is he to question why I do not want a CRV? Is he my close personal friend? No! I am very upset and very angry at the fact this Ford employee has harassed me. And to compound the frustration I try to talk to a manager and I get a “kinda manager” who continues to sell me a vehicle by constantly asking me “are you buying another car?” I definitely at that point do not want a Ford nor do I want a gold CRV. Just people his other customers like gold CRVs does not mean it is a vehicle that I would like. I also want to point out that this is not the first time a Ford dealership has contacted me; 2 Ford dealerships (Mainland Ford and Key-West Ford) have contacted me without my consent to “help me sell my car.” The first time I went to Key-West Ford I felt insulted when your salesman offered me $1000 for a truck that I have up for sale for $12000. I feel overall disgust towards Ford and their dealership’s practices. If this is happened to me twice, I wonder how many other people your salespeople have contacted through craigslist and harassed. To add, no other dealership has contacted me like Ford has. More

very nice Bought a new Escape and just love it, the friendliness was just awesome, thank you for all your help and patience. so once again thank you Bought a new Escape and just love it, the friendliness was just awesome, thank you for all your help and patience. so once again thank you More

Excellent price for an awesome vehicle Chris Wright and Nigel Saindon were both professional, courteous, and after some lengthy negotiations that I must admit I lost a bit of patience over, Chris Wright and Nigel Saindon were both professional, courteous, and after some lengthy negotiations that I must admit I lost a bit of patience over, were able to get me into the exact vehicle I needed at a price I could not resist. After that, it took no time for James in Finance to get the financing I needed at an excellent rate. I would not hesitate in recommending Chris and Mainland Ford for a vehicle purchase. More

Fast and friendly service Mainland Ford got me exactly what I wanted and kept it well within my bugdet. They went the extra mile to get me a a great deal. I really love my new Mainland Ford got me exactly what I wanted and kept it well within my bugdet. They went the extra mile to get me a a great deal. I really love my new car. More

Finance experience was awesome. I bought my car back in December and it's been working beautifully and it is an amazing car. I got a Ford Fiesta 2015. James Sim from financing was I bought my car back in December and it's been working beautifully and it is an amazing car. I got a Ford Fiesta 2015. James Sim from financing was amazing. He went above and beyond to get me what I wanted and gave me the best "customer first" experience. More

Above and beyond ! There service at Mainland Ford is awesome, I would recommend buying your car here. They truly went above and beyond to exceed everyone of my expectati There service at Mainland Ford is awesome, I would recommend buying your car here. They truly went above and beyond to exceed everyone of my expectations. They both made sure I completely understood every detail of purchasing the vehicle as well as how financing works. They both had great customer service, thank you both for taking your time with me. More

awesome job purchased a 2014 ford mustang , The sales to financing department was very helpful . moh khokhar from sales and James sim from finance Thanks guys f purchased a 2014 ford mustang , The sales to financing department was very helpful . moh khokhar from sales and James sim from finance Thanks guys for the support. This is the biggest purchase we have made. Excellent. work Thanks guys. More