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Mainland Ford
Surrey, BC
172 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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172 Reviews of Mainland Ford
May 18, 2015
2014 Ford Edge Sport AWD 3.7 L V6 Samir was my salesman and he was phenomenal. He was honest and showed me my car and all the options. He was thorough. Would recommend him any day. Tha Samir was my salesman and he was phenomenal. He was honest and showed me my car and all the options. He was thorough. Would recommend him any day. Thank you Samir... More
by Rebecca
Employees Worked With
Ashley Veraart
May 15, 2015
James Sim is very \good at his Job. James Sim was the Financial person that I dealt with on buying my new Ford F-150 truck. As we went over the deal he was very good at explaining everyt James Sim was the Financial person that I dealt with on buying my new Ford F-150 truck. As we went over the deal he was very good at explaining everything and did his best to get me the deal I was looking for. I did not feel pressured from him like I did with other dealers that I dealt with. He knows his job. More
by Tweetybird
Employees Worked With
& T.J. MacCarahan, & Service Department People all were very Friendly & Helpful. Great Bunch of People
May 14, 2015
Excellent professional service I have been pondering a new vehicle for some time now. Something I have never done. So was a little nervous. I was kindly greeted by John Ozevin when I have been pondering a new vehicle for some time now. Something I have never done. So was a little nervous. I was kindly greeted by John Ozevin when I arrived at Mainland Ford. I told John what I was looking for & within 15 minutes we took a 2015 Ford F150 XLT for a test drive. I fell in love with the truck instantly. So I bought it ??. On a scale of 1 to 10, Johns professional salesmanship,I give him a 12. I would highly recommend Mainland Ford, all the staff are very friendly & professional. More
by Rcranium
May 13, 2015
excellent experience we bought a Jeep Cherokee 2014 last month , my family and I are very happy with our new car. Buying a car is not an easy business but TJ.S. Sidhu fro we bought a Jeep Cherokee 2014 last month , my family and I are very happy with our new car. Buying a car is not an easy business but TJ.S. Sidhu from sales made our walk throughout easier and James sim from financing went on and beyond from our expectations. I like to thank them both for their excellent professional job . .. we definitely recommend Mainland Ford .. great team More
by aparedes
Employees Worked With
Ashley Veraart
May 07, 2015
A good experience, but a little too long. The sales person I dealt with was really good and I got a good deal for a 2014 F150. A tonneau cover was part of the deal, but I had to go in a week The sales person I dealt with was really good and I got a good deal for a 2014 F150. A tonneau cover was part of the deal, but I had to go in a week later for installation. When I got there a week later for the tonneau cover installation there was no problems and they installed it within an hour. More
by robs123
Employees Worked With
Ashley Veraart
May 04, 2015
First Time Car Buyer, Very Helpful I just moved to B.C. from Ontario, and was a first time car buyer, with no knowledge of cars. John was very helpful, honest and informative with all t I just moved to B.C. from Ontario, and was a first time car buyer, with no knowledge of cars. John was very helpful, honest and informative with all things cars, as well as tips and personal advice in my relocation to B.C. I am thrilled with the car, it has far exceeded my expectations. I would highly recommend John. More
by Gareth M
Employees Worked With
Ashley Veraart
May 03, 2015
Happy Customer!! I had an incredible experience at Mainland Ford. The staff are very patient and knowledgable. Samir and Ronita has by far gone above and beyond for me I had an incredible experience at Mainland Ford. The staff are very patient and knowledgable. Samir and Ronita has by far gone above and beyond for me. I definitely recommend them to anyone looking forward to purchasing a new Ford. More
by mc
Employees Worked With
Ronita Narain
April 23, 2015
Quality Professional Dealership I have visited this dealership three times. Each time I have been greeted in a friendly manner and escorted to the department I was looking for. They I have visited this dealership three times. Each time I have been greeted in a friendly manner and escorted to the department I was looking for. They go all the way to help you get what you need even providing education and offering choices perhaps not thought of. I love this dealership so I give 5 stars. More
by katdchu
Employees Worked With
Chris Wright
April 22, 2015
Buyer Beware! I Bought a brand new 2015 F150 Platinum and they never disclosed the luxury tax verbally or on my purchase agreement even after going over it with me I Bought a brand new 2015 F150 Platinum and they never disclosed the luxury tax verbally or on my purchase agreement even after going over it with me twice. The contract read 7% PST but they actually charged me 10%. I understand that luxury tax is mandatory and regulated by the government, but if they're gonna charge 10% PST then it needs to read 10% in the contract NOT 7%. I fought them on this and they eventually refunded me my money for the luxury tax but not until after a lengthy ordeal which involved me talking to a lawyer. The sales manager did not agree it was deceptive so I did t get anywhere with him. He had to involve his sales director to get it resolved. On top of that when I took delivery of the truck there was over 130km that were unexplained. Someone was driving my truck after I bought it. The dealership had my truck for over a week before I could take possession because I was fighting them over the undisclosed luxury tax. During this time I believe they were showing it to other potential buyers because they thought we might unwind the deal because of the luxury tax issue. Either that or the salespeople were taking it for spins to try it out as it was the only Platinum on there lot. They denied any of this and tried telling me that triple digit kilometres on a new vehicle was "normal". I literally bought the truck just after it arrived on the transport truck. It wasn't even PDI'd yet. I was the first person to test drive it before I bought it and insured it in my name. No one else should've driven it after me. There's no excuse for that many kilometres on a new vehicle that hasn't been test driven. If the truck had been on the lot for several weeks and test driven numerous times then yes, I agree higher kilometres would be understandable. But NOT if the truck was only test driven once by myself. Then the Sales Director tried telling me that after it leaves the assembly line it gets test driven. Ford does not test drive vehicles after they leave the assembly line. Everything is tested before it goes into production. If they chose to spot test my truck it would be on a Dyno before it leaves the assembly line and definitely not for 6 hours. 10-15 minutes tops unless there was something malfunctioning with the vehicle. Sometimes they'll randomly pull a vehicle to test fuel consumption and may ride it on the Dyno but they'll put a sticker on the windshield denoting the truck was spot tested so the dealership can pass it on to the purchaser. There was no such sticker on my truck. And they're not driven anywhere in transport. They leave on rail straight from the Dearborn plant and are shipped with a limited amount of fuel as per transport regulations, so would not have 6 hours worth of fuel to be driving around. They have just enough fuel to get it from the rail car to a transport truck. That's all the driving the vehicle would do during transport. All that combined would be less than five kilometres. I had the opportunity to talk to a lot of people who've purchased brand new vehicles and everyone said they never had triple digit kilometres. Most were less than 30. My last brand new truck had 8KM. I spent all weekend reading blogs and scouring the Internet for information on kilometres for brand new vehicles. I couldn't find anywhere where that says triple digit kilometres on a brand new truck is normal. Only time you'll see that is if it was test driven multiple times. I was the only one to test drive my truck. I went to two other Ford dealerships over the weekend and inquired about the shipping process and kilometres on new trucks. They said there's no way no one else drove that truck and there's no way it should have that many kilometres if I was the only person to test drive it. Worst experience ever at a car dealership. I had my truck serviced here for six years when it was the old Dams Ford Lincoln and the service team was great. After Mainland Ford took over the sales side has obviously taken a turn for the worse. My advice: buy elsewhere! More
by apilkey
Employees Worked With
Nigel Saindon, Ashley Veraart, Chris Wright
April 18, 2015
EXCELLENT all the staff at mainland ford are kind curtious and very knowleable in the 30 years iv'e been buying new cars and trucks Samir is by far the best s all the staff at mainland ford are kind curtious and very knowleable in the 30 years iv'e been buying new cars and trucks Samir is by far the best salesman iv'e ever dealt with and iv'e now boughten 7 new vehicles from him and have referred 5 other customers to him and intend to steer as many more as i can to him.thanks to ALL of the staff at mainland ford in ALL departments for the excellent service you have given me and look forward to may years of business together. THANKS GUYS More
by FCD
Employees Worked With
Josh Dally, Ashley Veraart, Calvin Young
