Maclin Ford

Excellent Experience! Went well beyond my expectations to get me a new vehicle! Definitely the best bang for my buck and my 2017 Escape rocks!!! Thanks to Al, Neil and Went well beyond my expectations to get me a new vehicle! Definitely the best bang for my buck and my 2017 Escape rocks!!! Thanks to Al, Neil and Kris for a fabulous experience! More

Macklin Ford made getting my car fixed, so easy Thank you Jean for your ultimate and sincere customer service. I couldn't be more pleased. The shuttle driver, (Mike?) a nice looking man with thick Thank you Jean for your ultimate and sincere customer service. I couldn't be more pleased. The shuttle driver, (Mike?) a nice looking man with thick white hair made my day. He was a perfect gentleman . I gave him incorrect directions and he patiently put me at ease. You are great team players! More

Promises, promises - no delivery Unfortunately we could not correct our positive review of Oct. 5, 2016 for this dealer so need to submit this addendum. Our vehicle was missing the Unfortunately we could not correct our positive review of Oct. 5, 2016 for this dealer so need to submit this addendum. Our vehicle was missing the Owners Manual so Chris Nechi scoured the lot and came back with a manual from an older model with the promise of finding a manual for the year of the vehicle. He was very persistent about us filing out the customer survey as I suspected that they were nearing the cut off date of an evaluation period. Two months went by with no contact. I then asked for the assistance of a Manager. Enter an even slipperier character, Neil Pearson. The promises of ordering the manual from the parts department and delivering it to our house seemed very sincere. No more updates by the end of December so I contacted Neil telling him that we were away in Arizona for 3 months. I have just reread the e-mail from promising to have the manual put in our mail box where our grandson would take it in the house. Any guess as to the delivery? Correct answer. I contacted Neil again when we returned and not so much as a response. If you value honesty and integrity please avoid this dealership as we and everyone we know will. More

Easiest Lease we have ever done It all started when my Wife had to take the 2014 Escape for a maintenace inspection and service. Graham walking past the waiting area saw her there a It all started when my Wife had to take the 2014 Escape for a maintenace inspection and service. Graham walking past the waiting area saw her there and started the conversation. He checked into the Ford System and realised our lease was coming due. From that point till Delivery of our Factory Order 2017 Edge it was just the easiest Ford Deal we have ever done. All of our questions answered, all of our requests dealt with. We were taken care of by Graham and Candace in a very professional manner. This is our fourth Vehicle that we have leased thru Maclin's and by far the easiest lease we have ever done. If we go for number five, Maclin will be our first choice. We would recommend Maclin's and Graham to anyone. More

Fantastic Traded in our V6 Ford F-150 we were just looking to sell but could not say no to the deal we got ! Very happy with our 2017 Ford F-150 !! I didn't Traded in our V6 Ford F-150 we were just looking to sell but could not say no to the deal we got ! Very happy with our 2017 Ford F-150 !! I didn't think they could get us such a amazing deal but they did !! Even got two signed Brodie flames jerseys And Mario in service impressed my husband today after installing the remote starter More

Slimy service Department! Do yourself a favor and go somewhere else. Right from the first moment the service department seemed to dismiss anything I said and only cared about Do yourself a favor and go somewhere else. Right from the first moment the service department seemed to dismiss anything I said and only cared about their agenda. I had a 9 am appointment and at 2 pm the truck still hadn't gone in. I reminded them that I needed the truck back for 4 pm and at 4:15 pm they still hadn't finished. I had to bring the truck back the next day for them to complete the work. On top of that... they charged me $29.80 to tighten up the spare tire which loosened up. A one year old truck still under warranty and they charged me because they couldn't locate a problem. They also charged me $74.50 to put the rubber tailgate stoppers back on. That I am the only person to have it happen... so it was my fault, not Fords. To put the the icing on the cake.... they charged me $12.52 for Shop Charges!!! I will NEVER give them my business again! More

Old School Car Salesman techniques Save yourself the headache. stay away from Maclin Ford. They will Not give you their best price on anything unless you threaten to walk, get pricing f Save yourself the headache. stay away from Maclin Ford. They will Not give you their best price on anything unless you threaten to walk, get pricing from competitors and grind them. No transparency. Very Old School. Not worth the headache. I now have buyers remorse!!! More

Terrible Customer Service in the Service Department I have been a customer of Maclin Ford for about 3 years. The customer service of the service department was always exceptional and professional, until I have been a customer of Maclin Ford for about 3 years. The customer service of the service department was always exceptional and professional, until the recent new ownership took over in the last few months. Now the people in the service department are rude and do not seem to care about the customers. More

Painless transaction Did all my own research to determine my final choice. Darrell at Maclin answered my email and within a week I was driving away in a new Escape. Darrel Did all my own research to determine my final choice. Darrell at Maclin answered my email and within a week I was driving away in a new Escape. Darrell, Paul and Stephen made the experience seamless. More

Happy ending Left unhappy with work done....but the issues were all resolved gaining me a high respect for the customer service we received. Thank you Cory. Left unhappy with work done....but the issues were all resolved gaining me a high respect for the customer service we received. Thank you Cory. More