MINI Vaughan West

Worked with Alicia who was professional, friendly, and a pleasure to work with. Thank you. pleasure to work with. Thank you. More

I recently had my third visit / service to Mini Vaughan West and once again, Ferdinand provided exceptional customer service. He is always incredibly accommodating and ensures my MINI is well taken care of West and once again, Ferdinand provided exceptional customer service. He is always incredibly accommodating and ensures my MINI is well taken care of. Ferdinand consistently goes above and beyond to make sure I am satisfied with the service. His attention to detail and dedication to customer satisfaction are truly commendable. I highly recommend Mini Vaughan West and Ferdinand for anyone looking for top-notch service and care for their MINI. More

I love them. They know me and how to make me feel I am safe. They know me and how to make me feel I am safe. More

Great service and knowledgeable staff. Dealership made our buying experience a pleasure. Would recommend if you are in the market for a Mini. Dealership made our buying experience a pleasure. Would recommend if you are in the market for a Mini. More

Service for wheel alignment garbage everything else is ok. The dealership in general is fine ok. The dealership in general is fine More

The customer service was great , waiving some minor delays, We really enjoyed our purchase process delays, We really enjoyed our purchase process More

I have been a MINI customer since 2017 and the Service Department Rep is always great! Ferdinand is friendly and courteous and if I leave a message, he usually returns my call in a reasonable amount of t Department Rep is always great! Ferdinand is friendly and courteous and if I leave a message, he usually returns my call in a reasonable amount of time. More

Received a quick and friendly first service Waited for the car and felt the wait was adequate the car and felt the wait was adequate More

Didn't have an appointment for two minor service requirements... Lisa was great to accommodate me on the spot. I'd go back for sure. requirements... Lisa was great to accommodate me on the spot. I'd go back for sure. More

Past service calls were great … not this one. I was told that the rear brake job would take two hours (10 am appointment). At 12:10 I called from Costco and was told 12:30. I arrived back at serv I was told that the rear brake job would take two hours (10 am appointment). At 12:10 I called from Costco and was told 12:30. I arrived back at service at 12:35 … no one to talk to until 12:45 I finally got the car at 1:10. On the way north on the 400 I noticed the silver ring around the left headlight flopping, pulled over and checked … the clips were broken (assuming during washing). 20 minutes back to Mini. 20 minutes until the car was seen by the mechanic, ring was replaced (no charge). Be honest with the customer re time to complete a job. If damage is done during service, repair the damage so that the customer need not return. More