MINI Vaughan West

Had some concerns about a recent car I was gifted. I was emailing Ferdinand about my concerns and issues. He was extremely kind and willing to help! I appreciate when companies take care of their cust I was emailing Ferdinand about my concerns and issues. He was extremely kind and willing to help! I appreciate when companies take care of their customers. Overall, this dealership made me feel confident and stress free. More

I would like to share my very positive experience working with Ferdinand Manalo Marfil over the past two months. Throughout a long and stressful insurance-related process, Ferdinand was consistently professi with Ferdinand Manalo Marfil over the past two months. Throughout a long and stressful insurance-related process, Ferdinand was consistently professional, responsive, and extremely helpful. He always took the time to answer my questions, promptly provided all requested documents, and kept me informed every step of the way. What truly stood out was his willingness to communicate directly with my insurance company on my behalf, which significantly reduced my stress and helped move the process forward. His support and dedication made a difficult situation much easier to handle. As a courtesy and a reflection of excellent customer service, I was also provided with a brand-new MINI Cooper 2025 at no cost, which I sincerely appreciated. Overall, this was an outstanding service experience. I highly recommend Ferdinand and this MINI dealership to anyone looking for professionalism, transparency, and genuine customer care. More

Had a great experience here, great service. Thank you very much for the great hospitality. Thank you very much for the great hospitality. More

Always great to see Ferdinand at the mini service counter. Good honest person. Thanks Mini and Ferdinand for keeping it real. counter. Good honest person. Thanks Mini and Ferdinand for keeping it real. More

Very happy with Chad Li excellent customer service. Friendly and made the process very easy Friendly and made the process very easy More

I am very happy with a service for my Mini Cooper S 2019. As loyal customer I also got some discount. As loyal customer I also got some discount. More

Once again, Ferdinand has excelled in delivering outstanding customer service. Owning a MINI is already a joy—I love driving it—but the aftercare experience is what truly sets this dealership apart. outstanding customer service. Owning a MINI is already a joy—I love driving it—but the aftercare experience is what truly sets this dealership apart. Thanks to dedicated people like Ferdinand, every visit feels seamless and reassuring. To date, I’ve purchased three cars from various dealerships, and I can confidently say this is the best customer service I’ve ever received. Ferdinand is a true star at the Mini Vaughan West location, and his professionalism and care make all the difference. Thank you, Ferdinand, for raising the bar and making MINI ownership even more enjoyable! More

My wife and me are long term returning clients of Mini Vaughan West. All in all we're now leasing our #4 and #5 Minis from them. We know them for great service, expertise and performance in all sides of b Vaughan West. All in all we're now leasing our #4 and #5 Minis from them. We know them for great service, expertise and performance in all sides of business - from great deals in sales to quick resolutions of warranty repairs and higly disciplined regular services. Great kudos and thanks to the team! More

I am always happy and comfortable to take my vehicle here because I know the quality of work is excellent! Service advisors were friendly and efficient! because I know the quality of work is excellent! Service advisors were friendly and efficient! More

I went to vaughan Mini Service Center for a routine oil change and left extremely frustrated. After completing the service, they told me my oil pan was leaking. When I asked if fixing it would require anot change and left extremely frustrated. After completing the service, they told me my oil pan was leaking. When I asked if fixing it would require another oil change, they said yes meaning I now have to pay for the oil change twice. What’s baffling is they didn’t inform me about the leak before doing the oil change. If they had, I could have addressed the oil pan first and avoided this extra expense. This feels like a serious lapse in communication and basic customer care. On top of that, the invoice had my name entered incorrectly. When I pointed it out to the receptionist, she shrugged and said it was what the system generated. What if I need to use this invoice somewhere else? My full name matters, and this careless handling makes the service feel even more unprofessional. More