MINI Vaughan West

David helped me find my Mini Cooper in a friendly, time efficient and stress free manner! This dealership has a great selection of cars and have adjusted seamlessly to COVID -including working remotely to efficient and stress free manner! This dealership has a great selection of cars and have adjusted seamlessly to COVID -including working remotely to close the deal. More

Had my first annual service performed. Had me in and out in less than an hour while I waited. Service was fast and efficient. Excellent! in less than an hour while I waited. Service was fast and efficient. Excellent! More

Horrible Experience Went in to have battery checked. Manager's attitude was bad as soon as I walked in. Kept asking him what's wrong with my battery and if it needed to Went in to have battery checked. Manager's attitude was bad as soon as I walked in. Kept asking him what's wrong with my battery and if it needed to be replaced and asked about charges, and he kept saying the crew was still checking after the technician took my car inside for 2 hours. Then suddenly he told me the invoice total of over $1000 + HST. But he hasn't even told me what needed to be done the whole time. I asked him to show me the breakdown of the invoice as I said I needed all details. He wouldn't show me the invoice of course, then he just kept mumbling looking at his computer a list of stuff I didn't asked for. For example, I didn't ask for a thorough check-up of my car, I didn't ask for new air-filter, I didn't ask for new micro-filter. By the way, my car is rather new and it has only 28000km on it so there's no reason for all those extras really. I questioned the manager and he started to reduce the bill of course. But the thing is, he never even told me what's wrong with my car, then went ahead to change and check things I didn't ask for. There's really something wrong with the Management of this company. The manager not only had bad attitude but he was trying to rip me off now doubt. The technician beside him could knew exactly what happened and I believe he knew the manager was trying to rip me off too. Anyway, end of the day, after questioning the manager and wasted so much time there, the manager removed the charges of a bunch of things but i still had to pay over $630. I went in expected to have my battery changed, but honestly, I can't trust this company anymore, wondering if my battery needed to be replaced really. I have tried to go to Mini Downtown, Town and Country and now Vaughan West, all gave me bad experience. So no matter how much I love my car, this is not a brand I would stick with nor recommend to others for sure. More

Great Experience & Excellent Service I bought my Mini this March, it was a fast and pleasant process. I got my car delivered 4 days after I tested and paid. Mike and Chris have been very I bought my Mini this March, it was a fast and pleasant process. I got my car delivered 4 days after I tested and paid. Mike and Chris have been very helpful during the purchase, Chris helped to get all the features into the car just what I wanted. Mike is easy to communicate, professional and responsible before & after the delivery. It was a great experience overall. More

Painful and depressing and expensive Second time changing brakes. First time cost $1200. Last service $680. Ridiculous since it was only at 16,000 kilometres. Pretty much every year. Serv Second time changing brakes. First time cost $1200. Last service $680. Ridiculous since it was only at 16,000 kilometres. Pretty much every year. Service Center is a depressing place to be. The TV is blaring and competing with the worst love music station. Infuriating. O More

appointment made not passed onto service centre My daughter booked 2 appointments for our Minis for a Friday. We took the day off for the appointment. She called directly to Mini Vaughn to book the My daughter booked 2 appointments for our Minis for a Friday. We took the day off for the appointment. She called directly to Mini Vaughn to book the appointments. Upon arrival I said we are here for our 1 pm and 2 pm appointments. there was not any appointment on the computer. my daughter called the line she booked through and connected the man at the service desk (nice guy) and the gal on the phone. She said she showed the appointment but he did not. He was a nice guy and got us in anyway so we were taken care off. I had my tires changed to summer tires and when I got into the car the "low air tire" light came on. you would think Mini service of all places would know to reset this on the car - Mr Lube always resets the car when they chance the tires - but Mini didn't take the time to reset - they know it has to be done. is an irritant and now I have to read manual to reset. More

Great experience!Mini Vaughn West have improved their Great experience! Mini Vaughn West have improved their customer service and experience and it is not only notable, I found myself voluntarily shari Great experience! Mini Vaughn West have improved their customer service and experience and it is not only notable, I found myself voluntarily sharing with friends that getting service was painless and excellent with exceptional care for me as a customer. L More

Great experience! We were really happy with our experience at Mini Vaughan West. David was great and helped us throughout, in purchasing our Mini Cooper! Overall, David We were really happy with our experience at Mini Vaughan West. David was great and helped us throughout, in purchasing our Mini Cooper! Overall, David, as well as Chris and the staff, were all very nice and professional. Great customer service! Thank you!!! :) More

I knew it would take some time to fix my car as a certain part needed to be replaced. Rohan kept checking on my car and kept me informed through the process. He was very professional. part needed to be replaced. Rohan kept checking on my car and kept me informed through the process. He was very professional. More

Chris was awesome! Gave me all the info I needed, and patient with my questions. Highly recommend him if you’re looking to purchase a new Mini. Thanks Chris!! patient with my questions. Highly recommend him if you’re looking to purchase a new Mini. Thanks Chris!! More